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Windows not genuine RRS feed

  • Question

  • I've got a genuine copy of Windows 7 Ultimate that I've been running without any issues until recently.  Everytime I boot the OS I get the black screen with the message "Windows is not Genuine" in the right hand corner.  I've tried to change the product key and get an error code 0x80700462

    I've have a couple of other oddities like when I run device manager, no devices are listed.  This may be due to the license issue I am suffering, but I thought worth mentioning.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2TBHM-9JWBB-6DTM9
    Windows Product Key Hash: dTmpc1EImsJFq1b25xRBVa+0yxM=
    Windows Product ID: 00426-068-7679312-86432
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {00F25411-42AB-4D91-8974-F2F789FBA403}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{00F25411-42AB-4D91-8974-F2F789FBA403}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6DTM9</PKey><PID>00426-068-7679312-86432</PID><PIDType>5</PIDType><SID>S-1-5-21-8005618-2337824439-1862907762</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0501   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100803000000.000000+000</Date></BIOS><HWID>71B80600010000F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The service has not been started.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:31:2011 12:55
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   080310  APIC1724
      FACP   080310  FACP1724
      SRAT   AMD     FAM_F_10
      HPET   080310  OEMHPET0
      MCFG   080310  OEMMCFG
      OEMB   080310  OEMB1724
      SSDT   A M I   POWERNOW

     

     

    Wednesday, June 1, 2011 2:06 PM

Answers

  • The malware scan didn't work.  I had to do a complete re-install to get my system up and running again :(.

    • Marked as answer by aylesm Tuesday, June 7, 2011 2:58 PM
    Tuesday, June 7, 2011 2:58 PM

All replies

  • Your Product ID line shows that you are using an MSDN product key.  Unless you are the subscriber who was issued this product key, it is invalid for your use.

    Windows Product ID: 00426-068-7679312-86432

    The 068 is the MSDN indicator.  If you purchased a retail box the entire box and its contents is a counterfeit product.  Many counterfeit copies are being sold on eBay and the Amazon Marketplace as well as various websites around the world.  The product key is not a genuine retail PK.  It is a genuine MSDN product key and so will activate and pass as genuine until it is blocked by Microsoft as an MSDN key in use by a nonsubscriber.  It takes a while for MS to detect and complete processing of abused keys.  The seller plans to be doing something else by then.

    Pursue a refund for an item not as described immediately.  Do not accept a replacement product key from the seller.  It will be from the same source.

    Report the incident to Microsoft at

    http://www.microsoft.com/howtotell/reports/report.aspx

    To see how good these knock-offs are becoming, see

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    Buy a copy of Windows from a rock solid seller like the Microsoft Store or Amazon Corp (not an affiliate).

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Wednesday, June 1, 2011 9:25 PM
    • Unmarked as answer by aylesm Thursday, June 2, 2011 1:16 PM
    Wednesday, June 1, 2011 2:30 PM
    Answerer
  • "aylesm" wrote in message news:21d15855-be91-4d44-b853-d839eae195a7...

    I've got a genuine copy of Windows 7 Ultimate that I've been running without any issues until recently.  Everytime I boot the OS I get the black screen with the message "Windows is not Genuine" in the right hand corner.  I've tried to change the product key and get an error code 0x80700462

    I've have a couple of other oddities like when I run device manager, no devices are listed.  This may be due to the license issue I am suffering, but I thought worth mentioning.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2TBHM-9JWBB-6DTM9
    Windows Product Key Hash: dTmpc1EImsJFq1b25xRBVa+0yxM=
    Windows Product ID: 00426-068-7679312-86432
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The service has not been started.

     

     


    In addition to Colin's bad news.....
    There appears to be a problem with your SPPSVC, although it's not listed as having a fault as it normally should be
    I suspect that you may have malware on the system, so a clean install with your new license would be a good idea.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 1, 2011 2:53 PM
    Moderator
  • I am an MSDN subscriber so this product is not counterfeit as previously described.  I would like to get to the bottom of why my fully functional Windows 7 machine suddenly stopped validating the license a couple of days ago.

    Thanks to Noel who indicated that there is an issue with SPPSVC.  Is there anyway I can get this machine running without performing a full install?

     

     

    Thursday, June 2, 2011 1:21 PM
  • Please note that I said, "Unless you are the subscriber who was issued this product key, it is invalid for your use." 

    Use System Restore to recover to a point before you saw the error.  Click Start and type "system restore" and hit Enter.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, June 2, 2011 1:51 PM
    Answerer
  • Thanks for the quick response.

    The system restore point history appears to have been deleted with only one restore point visible (this restore point is set after the issue started).

    I've run a virus scan and the anti-virus software has not found anything.

    There is not device's listed in the device manager.

    So there are a couple of weird issues here.

     

    Thursday, June 2, 2011 3:14 PM
  • "aylesm" wrote in message news:bd3ee542-5944-48d2-aefd-fe2e173374ee...

    Thanks for the quick response.

    The system restore point history appears to have been deleted with only one restore point visible (this restore point is set after the issue started).

    I've run a virus scan and the anti-virus software has not found anything.

    There is not device's listed in the device manager.

    So there are a couple of weird issues here.

     


    I suggest that you also run a full system scan with updated Malwarebytes Anti-Malware (www.malwarebytes.org) and delete everything it finds.
    (What AV are you using?)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, June 6, 2011 7:27 PM
    • Unmarked as answer by aylesm Tuesday, June 7, 2011 2:57 PM
    Thursday, June 2, 2011 3:19 PM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Monday, June 6, 2011 7:27 PM
  • The malware scan didn't work.  I had to do a complete re-install to get my system up and running again :(.

    • Marked as answer by aylesm Tuesday, June 7, 2011 2:58 PM
    Tuesday, June 7, 2011 2:58 PM
  • "aylesm" wrote in message news:c1632572-9beb-4fc4-9daf-f3d95d54e909...

    The malware scan didn't work.  I had to do a complete re-install to get my system up and running again :(.


    Ouch!
    Thanks for coming back to let us know.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 7, 2011 3:08 PM
    Moderator