Answered by:
Windows not genuine

Question
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I've got a genuine copy of Windows 7 Ultimate that I've been running without any issues until recently. Everytime I boot the OS I get the black screen with the message "Windows is not Genuine" in the right hand corner. I've tried to change the product key and get an error code 0x80700462
I've have a couple of other oddities like when I run device manager, no devices are listed. This may be due to the license issue I am suffering, but I thought worth mentioning.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2TBHM-9JWBB-6DTM9
Windows Product Key Hash: dTmpc1EImsJFq1b25xRBVa+0yxM=
Windows Product ID: 00426-068-7679312-86432
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {00F25411-42AB-4D91-8974-F2F789FBA403}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.110408-1633
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{00F25411-42AB-4D91-8974-F2F789FBA403}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6DTM9</PKey><PID>00426-068-7679312-86432</PID><PIDType>5</PIDType><SID>S-1-5-21-8005618-2337824439-1862907762</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0501 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100803000000.000000+000</Date></BIOS><HWID>71B80600010000F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The service has not been started.Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:31:2011 12:55
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
N/A, hr = 0x8007000dOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 080310 APIC1724
FACP 080310 FACP1724
SRAT AMD FAM_F_10
HPET 080310 OEMHPET0
MCFG 080310 OEMMCFG
OEMB 080310 OEMB1724
SSDT A M I POWERNOWWednesday, June 1, 2011 2:06 PM
Answers
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The malware scan didn't work. I had to do a complete re-install to get my system up and running again :(.
- Marked as answer by aylesm Tuesday, June 7, 2011 2:58 PM
Tuesday, June 7, 2011 2:58 PM
All replies
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Your Product ID line shows that you are using an MSDN product key. Unless you are the subscriber who was issued this product key, it is invalid for your use.
Windows Product ID: 00426-068-7679312-86432
The 068 is the MSDN indicator. If you purchased a retail box the entire box and its contents is a counterfeit product. Many counterfeit copies are being sold on eBay and the Amazon Marketplace as well as various websites around the world. The product key is not a genuine retail PK. It is a genuine MSDN product key and so will activate and pass as genuine until it is blocked by Microsoft as an MSDN key in use by a nonsubscriber. It takes a while for MS to detect and complete processing of abused keys. The seller plans to be doing something else by then.
Pursue a refund for an item not as described immediately. Do not accept a replacement product key from the seller. It will be from the same source.
Report the incident to Microsoft at
http://www.microsoft.com/howtotell/reports/report.aspx
To see how good these knock-offs are becoming, see
http://www.youtube.com/watch?v=hzqNNiOM0cs
Buy a copy of Windows from a rock solid seller like the Microsoft Store or Amazon Corp (not an affiliate).
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.- Marked as answer by Darin Smith MS Wednesday, June 1, 2011 9:25 PM
- Unmarked as answer by aylesm Thursday, June 2, 2011 1:16 PM
Wednesday, June 1, 2011 2:30 PMAnswerer -
"aylesm" wrote in message news:21d15855-be91-4d44-b853-d839eae195a7...
I've got a genuine copy of Windows 7 Ultimate that I've been running without any issues until recently. Everytime I boot the OS I get the black screen with the message "Windows is not Genuine" in the right hand corner. I've tried to change the product key and get an error code 0x80700462
I've have a couple of other oddities like when I run device manager, no devices are listed. This may be due to the license issue I am suffering, but I thought worth mentioning.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2TBHM-9JWBB-6DTM9
Windows Product Key Hash: dTmpc1EImsJFq1b25xRBVa+0yxM=
Windows Product ID: 00426-068-7679312-86432
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The service has not been started.
In addition to Colin's bad news.....There appears to be a problem with your SPPSVC, although it's not listed as having a fault as it normally should beI suspect that you may have malware on the system, so a clean install with your new license would be a good idea.
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, June 1, 2011 2:53 PMModerator -
I am an MSDN subscriber so this product is not counterfeit as previously described. I would like to get to the bottom of why my fully functional Windows 7 machine suddenly stopped validating the license a couple of days ago.
Thanks to Noel who indicated that there is an issue with SPPSVC. Is there anyway I can get this machine running without performing a full install?
Thursday, June 2, 2011 1:21 PM -
Please note that I said, "Unless you are the subscriber who was issued this product key, it is invalid for your use."
Use System Restore to recover to a point before you saw the error. Click Start and type "system restore" and hit Enter.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.Thursday, June 2, 2011 1:51 PMAnswerer -
Thanks for the quick response.
The system restore point history appears to have been deleted with only one restore point visible (this restore point is set after the issue started).
I've run a virus scan and the anti-virus software has not found anything.
There is not device's listed in the device manager.
So there are a couple of weird issues here.
Thursday, June 2, 2011 3:14 PM -
"aylesm" wrote in message news:bd3ee542-5944-48d2-aefd-fe2e173374ee...
Thanks for the quick response.
The system restore point history appears to have been deleted with only one restore point visible (this restore point is set after the issue started).
I've run a virus scan and the anti-virus software has not found anything.
There is not device's listed in the device manager.
So there are a couple of weird issues here.
I suggest that you also run a full system scan with updated Malwarebytes Anti-Malware (www.malwarebytes.org) and delete everything it finds.(What AV are you using?)
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Monday, June 6, 2011 7:27 PM
- Unmarked as answer by aylesm Tuesday, June 7, 2011 2:57 PM
Thursday, June 2, 2011 3:19 PMModerator -
No reply from the Original Poster.
Issue is assumed to be resolved.
Darin MSMonday, June 6, 2011 7:27 PM -
The malware scan didn't work. I had to do a complete re-install to get my system up and running again :(.
- Marked as answer by aylesm Tuesday, June 7, 2011 2:58 PM
Tuesday, June 7, 2011 2:58 PM -
"aylesm" wrote in message news:c1632572-9beb-4fc4-9daf-f3d95d54e909...
The malware scan didn't work. I had to do a complete re-install to get my system up and running again :(.
Ouch!Thanks for coming back to let us know.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, June 7, 2011 3:08 PMModerator