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Error 0x800402c9 when updating key RRS feed

  • Question

  • Try to run the key update tool and get the disk write error, 0x800402c9

     

    Running Windows XP Pro

    OEM Software on sticker

     

    Below is the copy from the utility

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-CV96X-W22G8-W8Y9G
    Windows Product Key Hash: SpXuzyX7kNZE3r96X9KYmdtU+nk=
    Windows Product ID: 76487-OEM-2227404-93334
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {693CF178-2B8F-4298-8232-7A0BA5273557}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{693CF178-2B8F-4298-8232-7A0BA5273557}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W8Y9G</PKey><PID>76487-OEM-2227404-93334</PID><PIDType>3</PIDType><SID>S-1-5-21-1935655697-2077806209-725345543</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N-MX ACPI BIOS Revision 0121</Version><SMBIOSVersion major="2" minor="5"/><Date>20071210000000.000000+000</Date></BIOS><HWID>D11107580184C06B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

     

    Thursday, June 19, 2008 9:10 PM

Answers

  • JeffW515,

     

    Do you have questions about your Windows Genuine Advantage Kit you previously ordered (including what the product key is) please refer to the contact information below:

     

    Monday through Friday, between 8AM and 10PM ET, at (866-530-6599), toll free in the United States and Canada. 

     

    You should have received an e-mail from service@microsoft.com and it will contain their 5x5 product key along with instructions for running the conversion tool. Please print a copy of this product key for your record. You may be asked for your product key in the future if you request Windows product support. The next step of the update process will also ask you for your product key.

     

    To download and run the Windows Product Key Update Tool, please visit http://go.microsoft.com/fwlink/?LinkId=45668. This tool will lead you through several steps to convert your current Windows XP software to a genuine and activated copy of Windows XP.  All active items in your order for Microsoft Products have been shipped.

     

     

    Note:  It is imperative that you check your junk mail filter to ensure it has not been placed in that folder. If you have junk mail set to automatically move and delete messages you should request further information from the contacts listed above. They will be able to send you another email. You may also list *.microsoft.com in your trusted domains for email and receive future Microsoft email directly into your Inbox. They will be able to send you another email.

     

    Lori MS
    Wednesday, July 2, 2008 8:49 PM

All replies

  •  

    JeffW515,

     

     

    The diagnostic report indicates that the WIndows XP Professional is genuine but that there is currently no Microsoft Office

    that is on the computer.

     

    It is difficult to assess what has caused the error 0x800402c9,  however you can run the checkdisk utility to fix any

    problems that may reside on the hard drive. and re-run the XP KeyupdateTool

     

    http://support.microsoft.com/kb/315265

     

     

    Here is the Windows XP KeyUpdateTool download page:

    http://www.microsoft.com/genuine/selfhelp/XPPkuinst.aspx

     

    I hope this helps,

     

    Lori MS

    Friday, June 20, 2008 5:53 PM
  • I ran the chkdsk utility and no errors were found, I still get the same error when running the key update tool.

     

    Tuesday, June 24, 2008 12:28 PM
  • Jeff,

     

    Curious why are you running the Key Update Tool when the computer indicates Genuine? What problem have ran into because of the error code you are receiving? Appears all is good from a WGA standpoint. Maybe if we knew more information I could direct you to another forum that handles this situation. 

     

    Thank you

     

    Stephen Holm

    WGA Forum Volunteer

     

    Tuesday, June 24, 2008 5:46 PM
  • The install was created with a clone so I want to get my license code in line with what it should be.

     

    Thanks

     

    Wednesday, June 25, 2008 12:26 PM
  • JeffW515,

     

    Please clarify how the error code was produced.  Did it happen prior to the key updater tool or during the process?

    Was it successful? Please let us know.

     

    I would try to go to the latest version of the product updater tool here at and try again.

    http://www.microsoft.com/genuine/selfhelp/XPPkuinst.aspx

     

    Lori MS

    Tuesday, July 1, 2008 9:18 PM
  • The error appears right at the beginning of the process after clicking the first NEXT button, it says validating at the top, then the error appears.  Only option from there is FINISH which then closes the window.

     

    Wednesday, July 2, 2008 12:41 PM
  • JeffW515,

     

    Do you have questions about your Windows Genuine Advantage Kit you previously ordered (including what the product key is) please refer to the contact information below:

     

    Monday through Friday, between 8AM and 10PM ET, at (866-530-6599), toll free in the United States and Canada. 

     

    You should have received an e-mail from service@microsoft.com and it will contain their 5x5 product key along with instructions for running the conversion tool. Please print a copy of this product key for your record. You may be asked for your product key in the future if you request Windows product support. The next step of the update process will also ask you for your product key.

     

    To download and run the Windows Product Key Update Tool, please visit http://go.microsoft.com/fwlink/?LinkId=45668. This tool will lead you through several steps to convert your current Windows XP software to a genuine and activated copy of Windows XP.  All active items in your order for Microsoft Products have been shipped.

     

     

    Note:  It is imperative that you check your junk mail filter to ensure it has not been placed in that folder. If you have junk mail set to automatically move and delete messages you should request further information from the contacts listed above. They will be able to send you another email. You may also list *.microsoft.com in your trusted domains for email and receive future Microsoft email directly into your Inbox. They will be able to send you another email.

     

    Lori MS
    Wednesday, July 2, 2008 8:49 PM
  • Wish you had actually answered his question. I am having the same problem and I am in the same situation.

    Frank
    Thursday, December 11, 2008 5:37 PM
  • I am having exactly the same problem outlined by user "FrankCernese". I have an OEM Software license from a ghosted HDD image and I want to sync it with my actual OEM XP license.

    I am also experiencing the KeyUpdateTool (KeyUpdateTool_enu.exe, 1.7.0108/6.0.3790.0) error - "Product Key update failure, disk write error [Error: 0x800402c9]

    Suggestions?

    -Chroma
    Friday, January 16, 2009 6:01 PM
  • The specific error mentioned is a "disk-write error."   It describes that the key update cannot be finished because the disk has a "disk-write error while updating components."  It will not continue because the files that need updating cannot be written to.  It gives the vanilla answer that maybe your disk is low on space, but I can attest that with experience that has not been the case.

    The one I'm trying to get my valid license to work with (I have 2 that aren't acceptable by Microsoft's standards, both with the CoA pasted on the computer case.  One from a vendor on Ebay, the other from my Mommy and Daddy.) has worked in the past without validation from the website.  Around 2 years ago I had to format for some reason, and now am not able to get the valid license key to work.  I have gone through the process of trying to get the key update tool to work, and have been frustrated at almost every turn.

    In my experience, reinstalling and formatting, reinstalling and formatting, finding a new install of the OS, formatting and reinstalling, and so on will persevere.  I just don't have the energy to do all that anymore.  I want change.  I would like the operating system to not give me the bureaucratic response, format the hard drive and do it again.

    Sunday, March 8, 2009 10:06 PM
  • ChromaBurst,

    Microsoft does not support deployment of already activated systembuilder/OEM-licensed operating system images via disk duplication.

    Deployment of OEM licenses is ONLY supported thru the use of the OEM Preinstallation Kit (OPK).  Please visit the pasword protected content at http://oem.microsoft.com to learn about using the OPK.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, March 9, 2009 5:57 AM
  • Capn Chicken,

    Please run the mgadiag utility and post results.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, March 9, 2009 5:59 AM
  • Well, I didn't actually expect a reply!  Here's the data.

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Invalid Product Key
    Windows Product Key: *****-*****-HT48F-R8CDV-4V27J
    Windows Product Key Hash: x+zEtE6ZOzdAg/bVRIfDeurycZo=
    Windows Product ID: 55274-643-5172157-23795
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    Download Center code: 56KY73G
    ID: 104d7990-088d-4d50-a4c0-c58f4dff8da4
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.9.9.1
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: N/A
    Cache refresh Interval: N/A
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: No
    Version: N/A
    Signatue Type: N/A

    OGA Data-->
    Office Status: 109
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: D:\Browsers\FireFox 3\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>104d7990-088d-4d50-a4c0-c58f4dff8da4</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><PKey>*****-*****-*****-*****-4V27J</PKey><PID>55274-643-5172157-23795</PID><PIDType>1</PIDType><SID>S-1-5-21-1409082233-920026266-682003330</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP d530 CMT(DC577AV)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786B2 v1.11</Version><SMBIOSVersion major="2" minor="3"/><Date>20030710000000.000000+000</Date></BIOS><HWID>7EE73AD701848063</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>  

    Monday, March 9, 2009 2:11 PM
  • Capn Chicken,

    Yup, looks like a "keygen" installation of XP Pro on your HP computer.

    In your set of cirumcstances, the Product Key Updater is designed to update VLK installations to genuine using full retail or OEM Product Keys for XP Pro.  Upgrade keys won't work, and keys for other editions of XP won't work.

    When Product Key updates fail, typically it is for one of two major reasons:  (1) the nongenuine installation has so many hacks and cracks that the updater cannot repair all of them, and (2) the updater cannot establish a reliable connection to the MS servers because of an internet conectivity problem on the computer, sometimes due to protective programs such as antispyware or firewall programs.

    Unfortunately, if the PK updater does not work, then you have to offload your data and then repartition, reformat, and cleanly install.  For many reasons, using he HP-supplied recovery CDs is the preferred way to get genuine.  If you don't have the recovery Cds, contact HP support to see if they are still available.  If no joy with HP, try www.restoredisks.com.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, March 9, 2009 2:42 PM
  • Well, I suppose that explains it.  I have just found that there are several different forms of the OS, which apparently isn't the install disk they sent me when I asked for the disks to the computer.

    What's throwing me off is the legitimate copy of Windows 98, which worked for years, started coming up "wrong," I have to log into the Windows Live ID 3 times before it recognizes me (I cut and paste out of my encrypted database...), I have once formatted and installed using the disk I got when I requested the disks with the key on the sticker, and to add to the confusion I don't have "OEM" on the CoA of the other computer.

    Microsoft's Validation tells me my CoA keys are valid, but I have been round and round with the installations not coming out right, and suddenly I find myself without the clock changing to Standard time when all the other clocks do.  Thank you for the information, I'll see what I can do.

    Friday, March 13, 2009 1:08 AM
  • I have exaclty the same problem. I have a valid installation of XP Pro on an HP laptop, but "Genuine Advantage" is not activated. After I changed a hard drive on the laptop, I had to reinstall XP Pro AND I had to get a new product key from microsoft!!! The re-installation went fine but I can not get "Genuine Advantage" certification. When I run "Windows Product Key Update Tool" (per Microsoft support recommendation) I get error "0x800402c9", "System may be low on disk space .....". Is there a solution to this?

    Thanks,

    Joseph
    Tuesday, September 15, 2009 6:52 PM
  • ran into the same issue - why i have this issue, i am an oem, and when i fix a clients machine i use my oem disks, when i am done and have the com set up right i change the key tomatch thier certificate - this error is very annoying but i will post ina few when i get it resolved since i see no actual answer to this question

     

    update: the fix was to get the newest version of the tool here - http://www.microsoft.com/genuine/selfhelp/XPPkuinst.aspx

    can check, atm the newest version is about 961k (v-1.7.0108.0) the old was 804k (v-1.7.0021.0), can check the size and version to make sure u have the latest

    • Proposed as answer by fireniceinc Thursday, September 23, 2010 12:13 PM
    Thursday, September 23, 2010 11:30 AM
  • "fireniceinc" wrote in message news:ecaa4266-4fdd-4762-93df-86e55799f5cc...

    ran into the same issue - why i have this issue, i am an oem, and when i fix a clients machine i use my oem disks, when i am done and have the com set up right i change the key tomatch thier certificate - this error is very annoying but i will post ina few when i get it resolved since i see no actual answer to this question

     

    update: the fix was to get the newest version of the tool here - http://www.microsoft.com/genuine/selfhelp/XPPkuinst.aspx

    can check, atm the newest version is about 961k (v-1.7.0108.0) the old was 804k (v-1.7.0021.0), can check the size and version to make sure u have the latest


    ..remind me never to use you as a supplier, please :)
    If you are unable to follow the guidelines for reinstalling an OS I *really* don't think there's much hope.
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, September 23, 2010 7:44 PM
    Moderator