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Got error message "Windows 7 Build 7600 This copy of Windows is not genuine" RRS feed

  • Question

  • I got a HP laptop from my company. It has Windows 7 Professional installed and worked fine. But today, I notices there is an message at the right bottom corner of my desktop saying "Windows 7 Build 7600 This copy of Windows is not genuine".  The diagnostic report is as below. I am pretty sure my windows is genuine. What should I do (I couldn't get support from my company IT due to the holidays) ?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {9FA68AA6-4DA9-49FD-9D04-B39868D6ED2C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110622-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9FA68AA6-4DA9-49FD-9D04-B39868D6ED2C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1313994027-919289010-3357046870</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8460w</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68SCF Ver. F.20</Version><SMBIOSVersion major="2" minor="6"/><Date>20110929000000.000000+000</Date></BIOS><HWID>87B93607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7600.0000-3262011
    Installation ID: 000733200382640172151684078344396470280096442653710670
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Notification
    Notification Reason: 0xC004F032.
    Remaining Windows rearm count: 3
    Trusted time: 12/27/2011 12:58:32 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAEAAgABAAEAAAACAAAABgABAAEAln2elujKKK3m4BaTli1iPfhn3j9EhcxeytvCd6qbLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  161E   
      FACP   HPQOEM  161E   
      HPET   HPQOEM  161E   
      MCFG   HPQOEM  161E   
      TCPA   HPQOEM  161E   
      SSDT   HPQOEM  SataAhci
      SSDT   HPQOEM  SataAhci
      SLIC   HPQOEM  SLIC-MPC
      SSDT   HPQOEM  SataAhci
      SSDT   HPQOEM  SataAhci
      ASF!   HPQOEM  161E   

     

    Tuesday, December 27, 2011 6:09 AM

Answers

  • Hi, the manufacturer OEM SLP serial in use on this laptop is not one for Windows 7 Professional from HP. It is one from Dell instead.

    You will need to get in contact with your IT department for them to correct this problem.

     

     


    • Edited by tb19 Tuesday, December 27, 2011 8:42 AM
    • Marked as answer by Darin Smith MS Wednesday, December 28, 2011 11:21 PM
    Tuesday, December 27, 2011 8:41 AM

All replies

  • Hi, the manufacturer OEM SLP serial in use on this laptop is not one for Windows 7 Professional from HP. It is one from Dell instead.

    You will need to get in contact with your IT department for them to correct this problem.

     

     


    • Edited by tb19 Tuesday, December 27, 2011 8:42 AM
    • Marked as answer by Darin Smith MS Wednesday, December 28, 2011 11:21 PM
    Tuesday, December 27, 2011 8:41 AM
  • Thanks for your reply. I just changed the product key to the original one from HP and my Windows 7 was activated successfully. But I guess I still need to check with my IT department to figure out which key I should use after holidays.

    Again thanks and happy holidays

    Tuesday, December 27, 2011 2:37 PM
  • You're welcome.

    The correct OEM SLP serial for Windows 7 Professional from HP will end in: H689G-6P6GT

    You could Google those last numbers, get the full serial & change it to that which would fix the problem or wait & take it to your IT company & they probably would do the same thing.



    • Edited by tb19 Tuesday, December 27, 2011 3:40 PM
    Tuesday, December 27, 2011 3:32 PM
  • "tb19" wrote in message news:578ad0fa-0144-4673-9fe9-bb14f6f772de...

    You're welcome.

    The correct OEM SLP serial for Windows 7 Professional from HP will end in: H689G-6P6GT

    You could Google those last numbers, get the full serial & change it to that which would fix the problem or wait & take it to your IT company & they probably would do the same thing.



     
     
     
    I suspect that wdzc2002 meant that he used the COA Key, rather than the OEM_SLP Key.
    However, it does raise the spectre of why the Dell Key was present in the first place – i.e is the IT department installing legal copies in the first place?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, December 27, 2011 4:34 PM
    Moderator
  • Thanks for your reply. I did change the product key to the COA key coming from HP.

    I am not sure why our IT used DELL OEM key in the first place (our company recently switched PC supplier from DELL to HP) and maybe they made mistakes when they reinstalled software for me. I will check with them after holidays.

     

    Tuesday, December 27, 2011 7:07 PM