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Error ID: 0018-80070643

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I'm successfully running One Care on a laptop with Vista operating system. In an attempt to install One Care on my desktop, I uninstalled BitDefender 2009. I get Error ID: 0018-80070643. I have followed the steps outlined in the help screen. During installation of Microsoft XML Parser, I get an error message "An error occured while attempting to create the directory: C:\Program Files\Common Files". It gives Retry and Cancel options. The Retry does not lead anywhere. What could be the problem?

Monday, April 13, 2009 6:43 AM

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0018 is a general installation error. The fact that you get an error when trying to install the XML Parser, that sounds like a permissions or rights issue, indicates that the perhaps the removal of BitDefender didn't go well. There may be services or files left installed and active.
See this post for the KB article to troubleshoot install problems - http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/ba26b781-da18-4ce4-be8c-22647bd5d8fc/

If you are still unable to resolve the problem to install OneCare, please contact support.

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

-steve
Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
- Marked as answer by Stephen BootsMVP, Moderator Monday, April 13, 2009 12:23 PM
Monday, April 13, 2009 12:22 PM

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