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One Care RRS feed

  • Question

  • Sorry this is a bit long but this is the 2nd time it has happened.
    Upon turning on my computer, My OneCare Icon does not show up and when I click on the link it indicates it has either been updated and needs restarted or has stopped.  So I tried that I follow the steps that it calls for making sure it is in the automatic activiation, etc.. Except when I get to the "uninstall" and reinstall the one care Live.  I cannot uninstall it at all.  I cannot now uninstall anything.
    I have spoken with Microsoft techies and they cannot seem to help me.  the first time(last year)I spent over 7 hours on the phone with microsoft and in the end they deleted my Entire computer, and had me re-load everything.  Needless to say I lost a lot of info even though a lot was backed up.   

    At present I cannot access some windows "live" platform (notably my service providers email). 
    I cannot Unistall Windows as it does not do anything.  I tried Uninstalling another program. It does not do that.  Microsoft seems to say it is a computer issue (the first time they insisted it was a virus and we ran through the long task of checking it not once but twice), but I do not run a lot of things on my computer as I'm a real basic user and the only thing that starts the issue of nothing working is when the OneCare Icon does not show up and I try to make it work.

    Has anyone run into this problem?? at present I would like to unistall LiveOne Care and reinstall another program completely.  I am done with the OneCare, and I've had it for less than 6 months.  I do not run any software other than brand spanking new stuff that I purchased.

    any help is appreciated
    Friday, February 20, 2009 10:30 PM