Answered by:
trial live one care

Question
-
on the free trial i forgot my liveID and now that i purchased the windows liveID when it expired i think i creatid a different liveID so what can i do?Friday, October 16, 2009 3:34 AM
Answers
-
I assume that you purchased online with a different LiveID that what the trial is registered with. That means that when you click subscribe in OneCare, it already has the old LiveID in it. If so, the following will help:
If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/f5ce50e4-9165-40a5-891b-fe5d0659738b
For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm
-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~- Marked as answer by Stephen BootsMVP, Moderator Friday, October 16, 2009 11:54 AM
Friday, October 16, 2009 11:53 AMModerator
All replies
-
on the free trial i forgot my liveID and now that i purchased the windows liveID when it expired i think i creatid a different liveID so what can i do?
Unfortunately we will not be able to get that information. Best means here is to contact support from the link below:
How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Thanks!
Crimson Spectrum at http://aiscer.spaces.live.com- Proposed as answer by Stephen BootsMVP, Moderator Friday, October 16, 2009 11:54 AM
Friday, October 16, 2009 11:38 AM -
I assume that you purchased online with a different LiveID that what the trial is registered with. That means that when you click subscribe in OneCare, it already has the old LiveID in it. If so, the following will help:
If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/f5ce50e4-9165-40a5-891b-fe5d0659738b
For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm
-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~- Marked as answer by Stephen BootsMVP, Moderator Friday, October 16, 2009 11:54 AM
Friday, October 16, 2009 11:53 AMModerator -
And, if my assumption above is incorrect, and you don't recall the LiveID for your subscription, Aiscer's instructions for contacting support would be correct.
-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~Friday, October 16, 2009 11:55 AMModerator