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Build 7601 Windows Not Genuine Issue in Lower Right Corner RRS feed

  • Question

  • Hello, I bought my PC at a big box store so I am not sure why I am getting this message. I am running Windows 7 Home Premium 64 Bit. I also have a COA with the product number. I have run the diagnostics as stated in the other posts and my results are below. Thank You

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {FC7D9ECF-76A7-44EE-A730-657095F47361}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Small Business - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FC7D9ECF-76A7-44EE-A730-657095F47361}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-208522254-3340716601-2859222461</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AY018AA-ABA p6310f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.13   </Version><SMBIOSVersion major="2" minor="5"/><Date>20091112000000.000000+000</Date></BIOS><HWID>232B3B07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>3DCEA2B6EE0E7DA</Val><Hash>DLLsezGY454aGEdYfGsqCtKMpJI=</Hash><Pid>54188-OEM-1793017-16589</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="10" Result="100"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000100
    Event Time Stamp: 11:11:2011 17:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui


    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAonbaf4i/VAPIOZ6nJjtwzUIa

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      OEMB   HPQOEM  SLIC-CPC
      INFO   HPQOEM  SLIC-CPC
      NVHD   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC


     

    Wednesday, February 8, 2012 5:32 AM

Answers

  • "Rickzter" wrote in message news:aaa7ad0f-a1df-4e6c-9ee2-22281c235e21...
    You were right. It was blocked, but incredibly I still get the message. Thanks again.
     
    Do the Clean Boot procedure again – what else is calling the file?
    This really isn’t within the remit of this forum – you’d be netter sorting this particular problem out in the Windows Answers forums here....
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, February 17, 2012 11:18 PM
    Monday, February 13, 2012 1:25 PM
    Moderator

All replies

  • "Rickzter" wrote in message news:221bf085-d5ff-4d17-9695-58b42d2571f3...

    Hello, I bought my PC at a big box store so I am not sure why I am getting this message. I am running Windows 7 Home Premium 64 Bit. I also have a COA with the product number. I have run the diagnostics as stated in the other posts and my results are below. Thank You

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AY018AA-ABA p6310f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.13   </Version><SMBIOSVersion major="2" minor="5"/><Date>20091112000000.000000+000</Date></BIOS

     

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000100
    Event Time Stamp: 11:11:2011 17:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui



     

     
     
    The reason you are getting this message is the presence on the two error messages above.
    It may be that the Tampered file problem is causing the other error – so let’s try and fix that one first.
    The best thing to start with is probably a basic chkdsdsk and sfc.....
    running CHKDSK and SFC
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, February 8, 2012 8:24 AM
    Moderator
  • After I ran the scan I received the following message:

    Windows Resource Protection found corrupt files but was unable to fix some of them

    Details are included in the CBS.Log windir\Logs\CBS\CBS.Log.

    For example C:\Windows\Logs\CBS\CBS.log

    The results of the diagnostic test were al follows:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {FC7D9ECF-76A7-44EE-A730-657095F47361}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Small Business - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FC7D9ECF-76A7-44EE-A730-657095F47361}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-208522254-3340716601-2859222461</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AY018AA-ABA p6310f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.13   </Version><SMBIOSVersion major="2" minor="5"/><Date>20091112000000.000000+000</Date></BIOS><HWID>232B3B07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>3DCEA2B6EE0E7DA</Val><Hash>DLLsezGY454aGEdYfGsqCtKMpJI=</Hash><Pid>54188-OEM-1793017-16589</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="10" Result="100"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000100
    Event Time Stamp: 11:11:2011 17:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui


    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAonbaf4i/VAPIOZ6nJjtwzUIa

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      OEMB   HPQOEM  SLIC-CPC
      INFO   HPQOEM  SLIC-CPC
      NVHD   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC


     Thank You

    Thursday, February 9, 2012 12:06 PM
  • "Rickzter" wrote in message news:5248c046-5129-4a37-b495-8ab183dc8a26...

    After I ran the scan I received the following message:

    Windows Resource Protection found corrupt files but was unable to fix some of them

    Details are included in the CBS.Log windir\Logs\CBS\CBS.Log.

    For example C:\Windows\Logs\CBS\CBS.log

    The results of the diagnostic test were al follows:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000100
    Event Time Stamp: 11:11:2011 17:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes

    Thank You

    Please open an Elevated Command Prompt window, and run the following commands
    REG QUERY HKLM\SOFTWARE\Classes\AppID\slui.exe /s
    REG QUERY HKLM\SOFTWARE\Classes\CLSID\{A6C13C9D-54E1-44FC-82F0-DBE2C843E51A}\LocalServer32
    REG QUERY HKLM\SOFTWARE\Classes\CLSID\{F87B28F1-DA9A-4F35-8EC0-800EFCF26B83}\LocalServer32
    REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\0\win32
    REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\CLSID\{A6C13C9D-54E1-44FC-82F0-DBE2C843E51A}\LocalServer32
    REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\CLSID\{F87B28F1-DA9A-4F35-8EC0-800EFCF26B83}\LocalServer32
    REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\AppID\slui.exe /s
    REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\0\win32
    (You can copy and paste the above into the window – highlight the lot, and right-click, select Copy. The click on the b/w icon top left of the command-prompt window and select Edit... Paste)
    Copy and paste the output in your reply. – that should get us started (there’s another batch coming if we don’t see anything in this lot)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, February 9, 2012 6:20 PM
    Moderator
  • Here are the results:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\AppID\slui.exe /s

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\slui.exe
        AppID    REG_SZ    {CCFDD24D-CEAB-458B-A4F1-F884973395DF}


    C:\Windows\system32>
    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\CLSID\{A6C13C9D-54E1-44FC-82
    F0-DBE2C843E51A}\LocalServer32

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A6C13C9D-54E1-44FC-82F0-DBE2C843E51A}
    \LocalServer32
        (Default)    REG_EXPAND_SZ    %SystemRoot%\System32\slui.exe


    C:\Windows\system32>
    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\CLSID\{F87B28F1-DA9A-4F35-8E
    C0-800EFCF26B83}\LocalServer32

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{F87B28F1-DA9A-4F35-8EC0-800EFCF26B83}
    \LocalServer32
        (Default)    REG_EXPAND_SZ    %SystemRoot%\System32\slui.exe


    C:\Windows\system32>
    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-
    8658-327C2C86C5AA}\1.0\0\win32

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5A
    A}\1.0\0\win32
        (Default)    REG_EXPAND_SZ    %SystemRoot%\System32\slui.exe


    C:\Windows\system32>
    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\CLSID\{A6C13C9D-
    54E1-44FC-82F0-DBE2C843E51A}\LocalServer32

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A6C13C9D-54E1-44FC-82F0-D
    BE2C843E51A}\LocalServer32
        (Default)    REG_EXPAND_SZ    %SystemRoot%\System32\slui.exe


    C:\Windows\system32>
    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\CLSID\{F87B28F1-
    DA9A-4F35-8EC0-800EFCF26B83}\LocalServer32

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{F87B28F1-DA9A-4F35-8EC0-8
    00EFCF26B83}\LocalServer32
        (Default)    REG_EXPAND_SZ    %SystemRoot%\System32\slui.exe


    C:\Windows\system32>
    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\AppID\slui.exe /
    s

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\slui.exe
        AppID    REG_SZ    {CCFDD24D-CEAB-458B-A4F1-F884973395DF}


    C:\Windows\system32>
    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE57495
    7-4077-4AD6-8658-327C2C86C5AA}\1.0\0\win32

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658
    -327C2C86C5AA}\1.0\0\win32
        (Default)    REG_EXPAND_SZ    %SystemRoot%\System32\slui.exe


    C:\Windows\system32>

    Friday, February 10, 2012 2:35 AM
  • "Rickzter" wrote in message news:42dc8e7c-b9b9-45de-848a-c6290f6504cb...

    Here are the results:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\AppID\slui.exe /s

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\slui.exe
        AppID    REG_SZ    {CCFDD24D-CEAB-458B-A4F1-F884973395DF}

     

     
     
    All of that seems OK – we’ll have to look elsewhere for the problem.
    Please upload the CBS.log file from your SFC run to you SkyDrive public folder, and post a link in your response.
    I’m doing some more research to see if I can find another potential cause – back later.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, February 10, 2012 10:27 AM
    Moderator
  • Hello Noel, I put the results of my SFC scan up top.

    If it helps it also says oledlg.dll is missing when I boot up.

    Thanks

    Rick

    Also - I've never used Skydrive before but if it is straightforward enough I'll try it.

    Friday, February 10, 2012 2:21 PM
  • ('up top'?? - you've lost me, there!)

    Ahah! - that could make all the difference in the world....

    Please check for the existence of the followingf files

    C:\Windows\SysWOW64\oledlg.dll

    C:\Windows\SysWOW64\en-US\oledlg.dll.mui

    C:\Windows\System32\oledlg.dll

    C:\Windows\System32\en-US\oledlg.dll.mui

    They should all exist.

    Please also do a search in the C:\Windows\winsxs folder for 'oledlg.dll' - there should be a corresponding set of four entries there. If there's less than four, please list the folder names of those present.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, February 10, 2012 2:31 PM
    Moderator
  • You lost me too. I thought I already posted the results of the SFC.

    Anyways, with regards to the existence of files you asked for - the first one you asked for does not exist but I found the other three.

    You also asked me to search the Windows\winsxs folder. There were only three entries there as well:

    C:\Windows\winsxs\amd64_microsoft-windows-com-oleui.resources_31bf3856ad364e35_6.1.7600.16385_en-us_24045b98f9ae8fa6         MUI file

    C:\Windows\winsxs\x86_microsoft-windows-com-oleui.resources_31bf3856ad364e35_6.1.7600.16385_en-us_c7e5c01541511e70        MUI file

    C:\Windows\winsxs\amd64_microsoft-windows-com-oleui_31bf3856ad364e35_6.1.7600.16385_none_7c68eba6c772803d                         DLL file

      

    Friday, February 10, 2012 2:56 PM
  • "Rickzter" wrote in message news:8aa02fa0-32be-478e-ae5f-4cb0c62c8c21...

    You lost me too. I thought I already posted the results of the SFC.

    Anyways, with regards to the existence of files you asked for - the first one you asked for does not exist but I found the other three.

    You also asked me to search the Windows\winsxs folder. There were only three entries there as well:

    C:\Windows\winsxs\amd64_microsoft-windows-com-oleui.resources_31bf3856ad364e35_6.1.7600.16385_en-us_24045b98f9ae8fa6         MUI file

    C:\Windows\winsxs\x86_microsoft-windows-com-oleui.resources_31bf3856ad364e35_6.1.7600.16385_en-us_c7e5c01541511e70        MUI file

    C:\Windows\winsxs\amd64_microsoft-windows-com-oleui_31bf3856ad364e35_6..1.7600.16385_none_7c68eba6c772803d                         DLL file

      

     
     
    No – what you posted was the result of the REG QUERY commands :)
    (from your first response)

    Details are included in the CBS.Log windir\Logs\CBS\CBS.Log.

    For example C:\Windows\Logs\CBS\CBS.log

    Having said that, it seems like the problem is fairly ‘simple’ :)
     
    You have a missing file, and the system backup is also missing.
    The solution hopefully will be relatively simple – at least in the short term (I can’t guarantee the longer term)
     
    You need to place the oledlg.dll file (the right copy) into the required folder.
    let’s try the ‘correct way’ first....
    Open an Elevated Command Prompt window, and run the following command
     
    SFC /SCANFILE=C:\WINDOWS\SYSWOW64\oledlg.dll
     
    What is the EXACT response??
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, February 10, 2012 9:02 PM
    Moderator
  • Good evening, here is what I got:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>SFC /SCANFILE=C:\WINDOWS\SYSWOW64\oledlg.dll

    Windows Resource Protection found corrupt files but was unable to fix some of th
    em.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log

    C:\Windows\system32>

    Saturday, February 11, 2012 3:18 AM
  • "Rickzter" wrote in message news:d1659f03-a675-4c46-8ff8-c2742ec8e858...

    Good evening, here is what I got:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>SFC /SCANFILE=C:\WINDOWS\SYSWOW64\oledlg.dll

    Windows Resource Protection found corrupt files but was unable to fix some of th
    em.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log

    C:\Windows\system32>

    Good morning :)
    OK – so you have a definite problem with that file.
    I’ve posted a copy on my SkyDrive here – [Download link removed] – please download it and copy it to the C:\Windows\SysWOW64 folder.
    Then reboot, and see what MGADiag has to say then.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, February 11, 2012 9:22 AM
    Moderator
  • "Noel D Paton" wrote in message news:6c25e032-3256-4339-bcef-1e4a9c89e329...
    "Rickzter" wrote in message news:d1659f03-a675-4c46-8ff8-c2742ec8e858...

    Good evening, here is what I got:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>SFC /SCANFILE=C:\WINDOWS\SYSWOW64\oledlg.dll

    Windows Resource Protection found corrupt files but was unable to fix some of th
    em.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log

    C:\Windows\system32>

    Good morning :)
    OK – so you have a definite problem with that file.
    I’ve posted a copy on my SkyDrive here – Download – please download it and copy it to the C:\Windows\SysWOW64 folder.
    Then reboot, and see what MGADiag has to say then.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Checking my VM, it seems that oledlg.dll is not normally called on a system boot, so removing it doesn’t cause any system error messages.
    The question therefore arises, as to what in your boot axis is calling the dll.
    Probably the best thing would be to open MSCONFIG and see what may be calling it – it’s likely to be some kind of database application (Visual Studio perhaps?) Have you noticed any of your usual programs misbehaving?
    Please remove the copy from the SysWOW64 folder again (if you’ve put it there already) so that we can isolate the cause.
    Open MSCONFIG, and click on the Startup tab. click on the ‘Disable all’ button, and then OK out and reboot on request.
    If the error doesn’t come up, then we know that one of those programs is the cause.
    To narrow it down, enable the first 5 items in the list in MSCONFIG, and OK out and reboot – repeat until you get the error message, at which point you know that the problem program is one of the last 5 you enabled. Then you should be able to work out which it is.
    Post back with your results.
    If you still get the error messages with all Startup items disabled, then it must be a Service that’s causing the problem –
    Open MSCONFIG again.
    Leave the Startup items disabled, and click on the Services tab
    put a check-mark in the ‘Hide all Microsoft Services’ box, and then click on the ‘Disable all’ button – OK out, and reboot.
    Use the same procedure as for the Startup items to isolate the problem service.
    If the problem persists with the non-MS services disabled, then we have to go to a full Clean Boot scenario.
    Open MSCONFIG
    In the General tab, click on ‘Diagnostic Startup’ and OK out and reboot.
    Then start enabling the MS services a few at a time until you get the error and can isolate it.
    Post back with your results, and we’ll review the situation.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, February 11, 2012 11:04 AM
    Moderator
  • "Rickzter" wrote in message news:8aa02fa0-32be-478e-ae5f-4cb0c62c8c21...

    You lost me too. I thought I already posted the results of the SFC.

    Anyways, with regards to the existence of files you asked for - the first one you asked for does not exist but I found the other three.  

    Please run the following command in an Elevated Command Prompt window – and post the results.
    REG QUERY “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtectionPlatform\Plugins\Modules” /s
    Copy and paste the output to your response (I just discovered that a problem in this subkey can give rise to your major error message)

    [edit]

    I see that the command above won't work because of problems with the quote symbols in teh CP window - you'll need to delete the quotes and re-enter them manually

    [/edit]


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, February 11, 2012 1:48 PM
    Moderator
  • Helllo, your a little bit ahead of me today since you've posted three times. I will reply to each individually as to avoid confusion.

    I went to your link on Skydrive but there are no files there.

    Sunday, February 12, 2012 4:54 PM
  • "Rickzter" wrote in message news:adb22734-296e-4ef5-b6c1-b98cf4e83eab...

    Helllo, your a little bit ahead of me today since you've posted three times. I will reply to each individually as to avoid confusion.

    I went to your link on Skydrive but there are no files there.

    Sorry – the link got corrupted somewhere along the way – try this one (I’ll check it myself in a minute or two)
    [link removed to prevent abuse]

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 12, 2012 5:01 PM
    Moderator
  • Yes, my computer does act erratically. I can't open pictures, use certain programs, etc.

    I tried this. I disabled everything and did not get the oledlg error. I enabled the first five and received the error. I then narrowed it down to Adobe Reader. When I enabled it the error would come up. (I am still getting the Build 7601 Error on every step of course).

    Do you still want me to do the Skydrive file?

    Thanks

    Rick

    Sunday, February 12, 2012 5:43 PM
  • Here is what I have (Please be advised I have responded to all three instructions)

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
    CurrentVersion\SoftwareProtectionPlatform\Plugins\Modules" /s

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtecti
    onPlatform\Plugins\Modules\179b8a65-b0f6-41d9-acea-12006ef9b32a
        ManifestFile    REG_SZ    %windir%\system32\spp\plugin-manifests-signed\sppw
    inob-spp-plugin-manifest-signed.xrm-ms
        PluginFile    REG_SZ    %windir%\system32\sppwinob.dll

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtecti
    onPlatform\Plugins\Modules\c42d83ff-5958-4af4-a0dd-ba02fed39662
        ManifestFile    REG_SZ    %windir%\system32\spp\plugin-manifests-signed\sppo
    bjs-spp-plugin-manifest-signed.xrm-ms
        PluginFile    REG_SZ    %windir%\system32\sppobjs.dll


    C:\Windows\system32>

    Sunday, February 12, 2012 5:50 PM
  • There are alot of files there, do you want me to download oledlg file only, or everything thats there into the SysWow64 folder? Please not I have responded to your other two instructions.

    Will you be working all day? Is there anyway to get someone on a landline? I don't feel I have much time left till it crashes for good. Thanks.

    Sunday, February 12, 2012 5:56 PM
  • "Rickzter" wrote in message news:73d53810-c91d-4c7d-b781-444630b2be53...

    Yes, my computer does act erratically. I can't open pictures, use certain programs, etc.

    I tried this. I disabled everything and did not get the oledlg error. I enabled the first five and received the error. I then narrowed it down to Adobe Reader. When I enabled it the error would come up. (I am still getting the Build 7601 Error on every step of course).

    Do you still want me to do the Skydrive file?

    Thanks

    Rick

    OK – Uninstall Adobe Reader for the moment (we can worry about the oledlg.dll file later)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 12, 2012 6:09 PM
    Moderator
  • "Rickzter" wrote in message news:5b39f1f1-d12f-4c2e-811f-4cea75829ae2...

    There are alot of files there, do you want me to download oledlg file only, or everything thats there into the SysWow64 folder? Please not I have responded to your other two instructions.

    Will you be working all day? Is there anyway to get someone on a landline? I don't feel I have much time left till it crashes for good. Thanks.

    Just the oledlg.dll file
    I don’t work for MS – like 99% of the people in the MS forums, I’m a volunteer. The only MS Staffer who regularly looks in is the forum owner (Darin Smith) – and he works Redmond office hours. (I’m un the UK, so it’s 6p.m. here now)
     
    If you want telephone support, you’ll probably have to pay up-front for it – but may get a refund.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 12, 2012 6:13 PM
    Moderator
  • "Rickzter" wrote in message news:491aa064-ccaa-4a3b-ae90-044d1f26d477...

    Here is what I have (Please be advised I have responded to all three instructions)

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    <snipped>


    C:\Windows\system32>

     
    That all looks normal – I’m running out of ideas :(
     
    The only two options I see you having now, realistically, are
    1) a Repair install of Windows 7 over itself – see here for assistance/instructions - Repair Install
    2) Contact WGS Support direct, and see if they can help without a reinstall.
     
    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 12, 2012 6:18 PM
    Moderator
  • Good Evening. Oops, volunteer?, sorry. Honarable though.

    I uninstalled Adobe but kept getting the error, so so much for that idea I guess.

    I am trying to downlad the oledlg file from your link but I'm not sure if I'm supposed to open it or how to get it into the Syswow64 folder. Can you be more explicit with regards to the instructions on this step?

    Thanks

    Sunday, February 12, 2012 7:17 PM
  • "Rickzter" wrote in message news:61c72a18-a5e5-46df-93dd-2142275fbde5...

    Good Evening. Oops, volunteer?, sorry. Honarable though.

    I uninstalled Adobe but kept getting the error, so so much for that idea I guess.

    I am trying to downlad the oledlg file from your link but I'm not sure if I'm supposed to open it or how to get it into the Syswow64 folder. Can you be more explicit with regards to the instructions on this step?

    Thanks

    You should be able to just copy and paste it
    highlight the file and right-click on it – select Copy
    Open Windows Explorer (Computer), and navigate to the C:\Windows\SysWOW64 folder and right-click in a clear area in the folder – select Paste.
    You may have to acknowledge a UAC confirmation prompt.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 12, 2012 7:22 PM
    Moderator
  • I was able to get the file into the Syswow64 folder but I still get a message that the file is missing.

    I will try your other suggestions, and thank you very much for the help.

    Sunday, February 12, 2012 9:32 PM
  • "Rickzter" wrote in message news:e2d6cb28-4285-4b2d-8326-6849656611e8...

    I was able to get the file into the Syswow64 folder but I still get a message that the file is missing.

    I will try your other suggestions, and thank you very much for the help.

     
     
    OK – this may have a variety of causes, one of which is the fact that access to the file may be restricted.
    right-click on the file and select Properties
    In the General tab, is there a ‘Security’ warning with an ‘Unblock’ button? If so, click on the Unblock button, and click Apply, then OK
    See if that corrects the problem..
     
    If not (or the security warning wasn’t there) then either there is another program calling the file, or there are parts of Adobe Reader still installed – possibly the Adobe Update Manager or some such program (I refuse to give Adobe Reader houseroom on my PC’s – using FoxitReader instead).
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 12, 2012 9:48 PM
    Moderator
  • You were right. It was blocked, but incredibly I still get the message. Thanks again.
    Monday, February 13, 2012 1:29 AM
  • "Rickzter" wrote in message news:aaa7ad0f-a1df-4e6c-9ee2-22281c235e21...
    You were right. It was blocked, but incredibly I still get the message. Thanks again.
     
    Do the Clean Boot procedure again – what else is calling the file?
    This really isn’t within the remit of this forum – you’d be netter sorting this particular problem out in the Windows Answers forums here....
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, February 17, 2012 11:18 PM
    Monday, February 13, 2012 1:25 PM
    Moderator
  • As stated the solution called for a complete custom install.

    It worked except they lost all of my old Windows email messages (Live Mail) going back as far as the last century. You'd think they'd of asked if I wanted to back this up.

    Rick

    Monday, March 5, 2012 6:03 AM
  • "Rickzter" wrote in message news:131093fe-e5da-4473-8800-9fe46a1e21c0...

    As stated the solution called for a complete custom install.

    It worked except they lost all of my old Windows email messages (Live Mail) going back as far as the last century. You'd think they'd of asked if I wanted to back this up.

    Rick

     
     
    Unfortunately, it’s always been a problem with Windows, as a result of having the default mail store inside the Windows  or AppData folder, rather than properly inside the User’s data folder structure. Whatever idiot thought that one up should have been shot.
    It is possible to recover it if you haven’t deleted the Windows.old folder that may have been created when you reinstalled.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, March 5, 2012 7:30 AM
    Moderator
  • The windows.old folder was not deleted. If you know a way to recover the old emails I would certainly be interested.
    Wednesday, March 7, 2012 3:09 AM
  • "Rickzter" wrote in message news:3fd371d8-9b90-463a-86b9-439386ded1ea...
    The windows.old folder was not deleted. If you know a way to recover the old emails I would certainly be interested.
     
    The data from Windows Live Mail is in your User account, in the Windows.old\Users\<account>\AppData\Local\Microsoft\Windows Live Mail
    folder.
    You should be able to import them – or even copy them straight into the current install.
    Best to ask in a more appropriate forum for the details, as I’ve never actually done it ‘in anger’ :)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, March 7, 2012 2:01 PM
    Moderator
  • Well I tried but there is no \APPDATA\ folder...

    Regards

    MIA-E

    Thursday, March 8, 2012 3:17 AM
  • "Rickzter" wrote in message news:5b0920c7-2e3e-418f-a15f-e576f56fb4fc...

    Well I tried but there is no \APPDATA\ folder...

    Regards

    MIA-E

     
     
    It may be hidden still -
     
    Open Windows Explorer. click on Organize, then ‘Folder and Search options’
    Enable viewing of hidden files and folders
    UNcheck ‘Hide protected system files and folders’
    OK out
    now look for the folder
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, March 8, 2012 8:19 AM
    Moderator
  • That was brilliant. I found the Live Mail Folder in there. You really did save my records. No one over there could think of this.

    If you know where I can direct my restore Windows Mail folder question that'd be great.

    On another note it's going on one month with this issue. Microsoft sent me a utility that takes everything from the Windows old folder and puts it back automatically. It must have run on its own for about an hour. That was helpful.

     I think I'm finally seeing light at the end of this tunnel.

    Sunday, March 11, 2012 1:43 AM
  • "Rickzter" wrote in message news:846967f6-765b-4fc8-9f5e-8e9f443e4125...

    That was brilliant. I found the Live Mail Folder in there. You really did save my records. No one over there could think of this.

    If you know where I can direct my restore Windows Mail folder question that'd be great.

    On another note it's going on one month with this issue. Microsoft sent me a utility that takes everything from the Windows old folder and puts it back automatically. It must have run on its own for about an hour. That was helpful.

    I think I'm finally seeing light at the end of this tunnel.

    I always have problems finding a useful form for anything to do with Windows Live – the ‘help pages’ are useless, and the forums forums seem to live in their own little world, disconnected from everything else.
     

    Noel Paton | CrashFixPC | Nil Carborundum Illegitemi | www.crashfixpc.co.uk
    Sunday, March 11, 2012 6:00 AM
  • I noticed Live mail is not on the latest Win 7 release.

    Is it possible for you to tell me what you use?

    Thanks again.

    Any paypal email? I'd like to send a small tip.


    • Edited by Rickzter Thursday, March 15, 2012 2:46 AM
    Thursday, March 15, 2012 2:45 AM
  • I'm using Windows Live Mail :)

    You need to download Windows Live Essentials - it's part of that.

    no tips required :)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, March 15, 2012 7:17 AM
    Moderator
  • ok, case closed thanks!
    Saturday, April 7, 2012 8:12 PM
  • Do I take it that you managed to navigate through the minefield that is/was Windows Live Help? <eg>

    There have been (as you may have noticed) a few changes in the past few weeks.

    Whatever - good luck!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, April 7, 2012 8:29 PM
    Moderator