Removing social networking accelerator form dynamics 2011 RRS feed

  • Question

  • We've recently upgraded from 4.0 to 2011. The social networking accelerator was part of the 4.0 install en piggybacked into the new installation. Now we would like te remove the accelerator but the manual removal of the related entities, relationships, views, etc. doesn't seem te work beacause of all the dependencies. Is there an uninstall or something similair available?
    Friday, July 29, 2011 12:52 PM


  • There is no uninstall available for this. You might want to follow the steps below to remove the accelerator - 

    1. Backup - Export all customizations.

    2. Unpublish and Delete the MSA related custom workflows (note: all Social Networking customizations are prefixed with MSA)

    3. Use the Plugin Registration Tool to Unregister the custom workflow and plugin assemblies (MSA_Twitter and MSA_SNStatus_Rating).

    4. Restart CRM Async Service and IIS.

    5. Delete the following Reports

        MSA Social Networking Dashboard (Twitter)

        MSA Social Networking Dashboard Followers Detail (Twitter)

        MSA Social Networking Conversation History (Twitter)

        MSA Social Networking Followers Count (Twitter)

        MSA Social Networking Message Effectiveness (Twitter)

        MSA Social Networking Message Effectiveness Detail (Twitter)

    6. Delete the following custom entities one by one. You might get dependency errors where you might have to go into other forms and views to remove attributes.

       msa_snstatus, msa_sncontact, msa_snuser, msa_sntwittercontroller, msa_integrationconfiguration

    6. Publish All customizations.

    7. Export ISV.Config and SiteMap and remove the references to MSA_.

    8. Import the new SiteMap.


    This should get rid of the Social networking accelerator.




    • Proposed as answer by Maruf Saturday, July 30, 2011 10:47 PM
    • Marked as answer by qvisionBest Monday, August 1, 2011 6:57 AM
    Saturday, July 30, 2011 8:14 PM