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Renewing Windows Live OneCare RRS feed

  • Question

  • So It's been more than 48 hours since I thought I renewed my subscription, it still says I need to. It has been expired for about a month, then about 4 days ago I renewed it, gave my credit card info & everything, thought it was all done. For some reason it didn't go through. What should I do?
    Wednesday, September 9, 2009 1:31 AM

Answers

  •  

    Renewal takes effect on the date that your current subscription expires. It can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

     You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve

     


    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Wednesday, September 9, 2009 12:34 PM
    Moderator

All replies

  •  

    Renewal takes effect on the date that your current subscription expires. It can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

     You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve

     


    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Wednesday, September 9, 2009 12:34 PM
    Moderator
  • Above is the "stock" answer.
    Since your subscription actually expired before you renewed it, the timeframes may differ. If you want to kick start it, you can verify your subscription status on the Billing site. Once you confirm that it is correct, then uninstall OneCare and reinstall the trial from http://onecare.live.com and activate/subscribe by signing in with your subscription LiveID.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Wednesday, September 9, 2009 12:37 PM
    Moderator