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Windows 7 validation issues, Diagnostic Tool included RRS feed

  • Question

  • Hi,

    I've been having problems with Windows 7 recently. Whenever I try to update the system I get an announcement 'You might be a victim of software counterfeiting' and it redirects me to a Windows Genuine Validation website where I'm asked to perform a validation process. The problem is the process is on and on for a long time and never reaches its end. Additionally, on the Windows Update page I get a message 'An error occurred while checking for new updates for your computer. Error(s) found: Code 80070003' therefore I am unable to update the system. I'm 100% sure that I have a genuine copy of Windows 7 so I performed Microsoft Genuine Advatage Diagnostic Tool. Here are the results: 

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

    Windows Product ID: 00359-OEM-8992687-00095

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {9C88458E-70CF-41B0-81BE-AF6BFA15C06A}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 108 Invalid VLK

    Microsoft Office Enterprise 2007 - 108 Invalid VLK

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Caroll\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{9C88458E-70CF-41B0-81BE-AF6BFA15C06A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-1149125877-1413832496-3074338065</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 1340</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="5"/><Date>20090908000000.000000+000</Date></BIOS><HWID>31B93607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central European Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65565</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.

    Error: 0xC004F012 

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 9:13:2010 15:24

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEA6GHmuYwdAE5Qw/hJlpm4QYShWofcIqzURso=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC PTLTD APIC  

      FACP NVIDIA MCP79   

      HPET PTLTD HPETTBL 

      BOOT PTLTD $SBFTBL$

      MCFG PTLTD  MCFG  

      SLIC DELL   QA09   

      OSFR DELL   DELL    

      SSDT PmRef Cpu0Tst

      SSDT PmRef Cpu0Tst

      SSDT PmRef Cpu0Tst

      SSDT PmRef Cpu0Tst

      SSDT PmRef Cpu0Tst

      SSDT PmRef Cpu0Tst

      SSDT PmRef Cpu0Tst

      SSDT PmRef Cpu0Tst

      SSDT PmRef Cpu0Tst

     

    Thank you for your help

    Saturday, October 23, 2010 7:29 PM

Answers

  • "Caroll713" wrote in message news:ffc9820d-7714-4148-963c-b34e936f6044...

    Hi,

     

    Thank you for your answer but unfortunately, it didn't work that well. Firstly, when I typed 'rename tokens.dat tokens.bar' I got 'The system cannot find the file specified'. And then when I went until the end and I started the Software Protection service, a new mirror opened saying 'An error has occurred. Code 0x80070003. Description: The system cannot find the path specified'

    What should I do now?

    First thing to do is to uninstall the non-genuine Office programs, and run anti-malware scans to make sure that you didn't install unwelcome guests at the same time. The UN-mark the thread as answered, and post a new MGADiag report.
     
    I can find nowhere where anyone recommended recreating the license store for your problem - please do not do anything not recommended for your problem as it only confuses the issue.
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Caroll713 Sunday, October 24, 2010 10:40 AM
    Sunday, October 24, 2010 9:12 AM
    Moderator

All replies

  • "Caroll713" wrote in message news:226cffd7-5871-4481-b223-6a0d2f379d71...

    Hi,

    I've been having problems with Windows 7 recently. Whenever I try to update the system I get an announcement 'You might be a victim of software counterfeiting' and it redirects me to a Windows Genuine Validation website where I'm asked to perform a validation process. The problem is the process is on and on for a long time and never reaches its end. Additionally, on the Windows Update page I get a message 'An error occurred while checking for new updates for your computer. Error(s) found: Code 80070003' therefore I am unable to update the system. I'm 100% sure that I have a genuine copy of Windows 7 so I performed Microsoft Genuine Advatage Diagnostic Tool. Here are the results: 

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

    Windows Product ID: 00359-OEM-8992687-00095

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    OGA Data-->

    Office Status: 108 Invalid VLK

    Microsoft Office Enterprise 2007 - 108 Invalid VLK

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.

    Error: 0xC004F012 

    While your Windows install may be genuine, your Office install is definitely not genuine.
    The 70070003 error on updates is a 'path not found' error - which may be the result of your licensing problems
    There is a problem with Licensing on your machine - which indicates that the Licensing Store may be corrupted in some way... Try rebuilding the store...
    I would try recreating the Licensing Store - which hopefully will correct the problem.
     
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
     
    Please tell me how this works for you,
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, October 23, 2010 7:41 PM
    Moderator
  • Hi,

     

    Thank you for your answer but unfortunately, it didn't work that well. Firstly, when I typed 'rename tokens.dat tokens.bar' I got 'The system cannot find the file specified'. And then when I went until the end and I started the Software Protection service, a new mirror opened saying 'An error has occurred. Code 0x80070003. Description: The system cannot find the path specified'

    What should I do now?

    Sunday, October 24, 2010 7:28 AM
  • "Caroll713" wrote in message news:ffc9820d-7714-4148-963c-b34e936f6044...

    Hi,

     

    Thank you for your answer but unfortunately, it didn't work that well. Firstly, when I typed 'rename tokens.dat tokens.bar' I got 'The system cannot find the file specified'. And then when I went until the end and I started the Software Protection service, a new mirror opened saying 'An error has occurred. Code 0x80070003. Description: The system cannot find the path specified'

    What should I do now?

    First thing to do is to uninstall the non-genuine Office programs, and run anti-malware scans to make sure that you didn't install unwelcome guests at the same time. The UN-mark the thread as answered, and post a new MGADiag report.
     
    I can find nowhere where anyone recommended recreating the license store for your problem - please do not do anything not recommended for your problem as it only confuses the issue.
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Caroll713 Sunday, October 24, 2010 10:40 AM
    Sunday, October 24, 2010 9:12 AM
    Moderator