locked
Temporary files in CRM4 RRS feed

  • Question

  • Getting problems in my crm environment. There are lots of temporary files generated. After every few months the crm is not usuable. When we investigated the issue we found lot of files in our temp folder. The solution is we go there and delete some files. We free some space. Then we restart iis. Before all this users are effected in production. Any clues why this is happening. 

    Monday, May 14, 2012 10:28 AM

Answers

  • Hi,

    This issue is resolved in one of the rollups. My advise is to install the latest rollups.

    Meanwhile try avoiding manual deletion of files. Create a batch process and run every week in non peak hours. Lets say on a Saturday or a Sunday. This batch process will be automated and will delete files in your temp folder. It will delete files based on the time stamp. I mean it will delete files which are week older.

    Try updating your CRM to latest rollup and see whether the problem still exists.

    I hope this helps. If my response answered your question, please mark the response as an answer and also vote as helpful.


    Ashish Mahajan, CRM Developer, CSG (Melbourne)
    My Personal Website: http://www.ashishmahajan.com
    My Blogs: http://ashishmahajancrm.blogspot.com.au and http://ashishmahajancrm.wordpress.com
    My Youtube Channel: http://www.youtube.com/user/ashishmahajanmscrm

    My Linkedin: View Ashish Mahajan's profile on LinkedIn
    My Twitter: https://twitter.com/#!/ashishmahajan74

    • Marked as answer by Pablo_Crm Monday, May 14, 2012 11:48 AM
    Monday, May 14, 2012 11:11 AM
  • Hi,

    Please remember that when you are updating to latest CRM roll ups, make sure you install it at all levels. For example, install the latest roll up for server, as well as for reporting services. In case you use outlook as a CRM client and also language packs, then install those roll up components.

    The C drive temp folder is used by various applications to create and store temporary files. Even CRM which is a web app also used this temp folder to store data temporarily. I don't know exactly why these temp files are generated in your environment. I am assuming these files are created in large amounts and as you said above, CRM cannot be used. I am assuming the CRM is unavailable. So my advise would be to update your environment and create a batch process.

    I hope this helps. If my responses answered your question, please mark all the responses as an answer and also vote them as helpful.


    Ashish Mahajan, CRM Developer, CSG (Melbourne)
    My Personal Website: http://www.ashishmahajan.com
    My Blogs: http://ashishmahajancrm.blogspot.com.au and http://ashishmahajancrm.wordpress.com
    My Youtube Channel: http://www.youtube.com/user/ashishmahajanmscrm

    My Linkedin: View Ashish Mahajan's profile on LinkedIn
    My Twitter: https://twitter.com/#!/ashishmahajan74

    • Marked as answer by Pablo_Crm Monday, May 14, 2012 11:46 AM
    • Unmarked as answer by Pablo_Crm Monday, May 14, 2012 11:46 AM
    • Marked as answer by Pablo_Crm Monday, May 14, 2012 11:46 AM
    Monday, May 14, 2012 11:34 AM

All replies

  • Hi,

    This issue is resolved in one of the rollups. My advise is to install the latest rollups.

    Meanwhile try avoiding manual deletion of files. Create a batch process and run every week in non peak hours. Lets say on a Saturday or a Sunday. This batch process will be automated and will delete files in your temp folder. It will delete files based on the time stamp. I mean it will delete files which are week older.

    Try updating your CRM to latest rollup and see whether the problem still exists.

    I hope this helps. If my response answered your question, please mark the response as an answer and also vote as helpful.


    Ashish Mahajan, CRM Developer, CSG (Melbourne)
    My Personal Website: http://www.ashishmahajan.com
    My Blogs: http://ashishmahajancrm.blogspot.com.au and http://ashishmahajancrm.wordpress.com
    My Youtube Channel: http://www.youtube.com/user/ashishmahajanmscrm

    My Linkedin: View Ashish Mahajan's profile on LinkedIn
    My Twitter: https://twitter.com/#!/ashishmahajan74

    • Marked as answer by Pablo_Crm Monday, May 14, 2012 11:48 AM
    Monday, May 14, 2012 11:11 AM
  • Ashish,

    Thanks for the suggestion. I will initiate process to update the crm to latest service pack. I was also thinking of automating the delete process. One question why do these temp files get generated. any ideas!

    Monday, May 14, 2012 11:25 AM
  • Hi,

    Please remember that when you are updating to latest CRM roll ups, make sure you install it at all levels. For example, install the latest roll up for server, as well as for reporting services. In case you use outlook as a CRM client and also language packs, then install those roll up components.

    The C drive temp folder is used by various applications to create and store temporary files. Even CRM which is a web app also used this temp folder to store data temporarily. I don't know exactly why these temp files are generated in your environment. I am assuming these files are created in large amounts and as you said above, CRM cannot be used. I am assuming the CRM is unavailable. So my advise would be to update your environment and create a batch process.

    I hope this helps. If my responses answered your question, please mark all the responses as an answer and also vote them as helpful.


    Ashish Mahajan, CRM Developer, CSG (Melbourne)
    My Personal Website: http://www.ashishmahajan.com
    My Blogs: http://ashishmahajancrm.blogspot.com.au and http://ashishmahajancrm.wordpress.com
    My Youtube Channel: http://www.youtube.com/user/ashishmahajanmscrm

    My Linkedin: View Ashish Mahajan's profile on LinkedIn
    My Twitter: https://twitter.com/#!/ashishmahajan74

    • Marked as answer by Pablo_Crm Monday, May 14, 2012 11:46 AM
    • Unmarked as answer by Pablo_Crm Monday, May 14, 2012 11:46 AM
    • Marked as answer by Pablo_Crm Monday, May 14, 2012 11:46 AM
    Monday, May 14, 2012 11:34 AM
  • thanks Ashish. I will initiate the install of latest service pack. Meanwhile I will go for bacth process.

    Thanks again!

    Monday, May 14, 2012 11:46 AM