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daughter set surface back to fatory, but did not safe bitlocker code RRS feed

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    Hi,

    my daughter has put my suface pro 4 back to factory settings.
    but in the proces, did not realize that bilocker was active.
    now i can't start it anymore because everything is locked by bitlocker and i have to enter the recovery key.
    I don't have this code (anymore).
    how can I use my laptop again?
    • Moved by Dave PatrickMVP Sunday, October 11, 2020 12:38 PM looking for forum
    Sunday, October 11, 2020 7:54 AM

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    Sorry, but no code, no access 

    \\muos o(-_-)o

    Sunday, October 11, 2020 9:28 AM
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    I'd try asking for help over here.

    https://answers.microsoft.com/en-us/surface/forum/surfpro4

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    • Proposed as answer by Guido Franzke Monday, October 12, 2020 5:55 AM
    • Marked as answer by Guido Franzke Friday, October 16, 2020 5:51 AM
    Sunday, October 11, 2020 12:37 PM