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Failed Office validation & updates RRS feed

  • Question

  • I recently reinstalled XP to SP3 + updates from microsoft auto download site with no problems. However; Office 2000 Premium was initialy migrated from an old Win 98 computer and had similar validation and update problems which I am suffering now after the reinstall. After the migration I had my hand held by "microsoft technical support" and somehow solved all, updates appeared from the update centre. Now I ask for assistance I am informed that Office 2000 is no longer supported and they gave me 2 links to forums. I had a look but was seriously nervous as a non savy nerd in ruining what I had got working.
    Can someone give me the idiots step by step guide so as to get me through 1a(SR-1a) and thereafter SP3.

    o2ksr 1a.exe loads and starts me off on the Service 1a(SR-1a) update After the wizard  button pushing the update starts to download which then stops with the message "Office 2000 update did not complete successfully, contact Microsoft Technical Support, see log file office SR-1 setup(0001).txt." I cannot find this log file. I also tried to revalidate Office 2000 but failed, I deduce it to be due to it being older than Win XP as is mentioned in a list of probable reasons.

    Thanking you in anticipation, Regards John. 
    Tuesday, September 15, 2009 6:46 PM

Answers

  • Hello Whatsisname,

      If you are experiencing a Validation or Activation issue, we can help you in this forum.  However, Install and Service Pack updates would be Off Topic as well as outside my main area of knowledge.

      If you would like to request assistance with a Validation or Activation issue, please post a Diagnostic Report and a short description of the issue.

    To generate a Diagnostic Report, download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Thursday, September 17, 2009 8:36 PM
    Wednesday, September 16, 2009 7:28 PM

All replies

  • Hello Whatsisname,

      If you are experiencing a Validation or Activation issue, we can help you in this forum.  However, Install and Service Pack updates would be Off Topic as well as outside my main area of knowledge.

      If you would like to request assistance with a Validation or Activation issue, please post a Diagnostic Report and a short description of the issue.

    To generate a Diagnostic Report, download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Thursday, September 17, 2009 8:36 PM
    Wednesday, September 16, 2009 7:28 PM
  • Dear Darin MS,
    Thankyou for your reply. Following some advise on the update forum I finaly managed to download SR1a from Technet by searching them for Office 2000 updates, downloading to a new folder in My Documents I named temporary. After the download I opened the temp folder , opened the setup.ex and away it all run.  shortly after the obligatory restart, SP3 from microsoft Office 2000 updates list page, this time recognising me as updatable????. 
    it appears as though microsoft have walked out of the Office 2000 office, pardon the pun, locked the door and left the stray ends waving aimlessly around. I do not see the point now of further worry about Validation, it would be of little positive help as Office 2000 is no longer supported. My guess, does Microsoft want me to upgrade?, it is the only course offered with ease. My Office programming works well and doesn't wear out.

    You point out that you cannot dwell on update problems in this forum, my apology. as one last favour to me pehaps you would be so kind to all us 2000 diehards and post my ramblings on the update to any other forum you think it might be usefull, judgeing by the number of near tearfull plees like my own I have read we need you!  

    I shall cut my workload by simply copying a fully updated version of Office 2000 to disk for backup and individual backups numbered in order of application saved to a separate disk in case the former fails, hopefully I wont need to suffer the same panic till £he nex£ £ime. Oh God.

    Regards, Whatsisname, who wanted to be John but wasn't allowed as there are to many, sign of the times or what. 
    Thursday, September 17, 2009 7:49 AM