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Product Key is Invalid, Activation Issues RRS feed

  • Question

  • I had to reformat my computer recently, due to several complications. I used a back up boot up disc from Gateway to reinstall Vista and several other things (I honestly cannot recall everything that got installed with the disc). I had no problem for the first couple weeks, then started getting the 'Activate Windows Now' pop ups from the startbar. When I clicked on it, the Windows Activation menu on my computer seems to be different from every other one I've read about.

    It says that  'The Windows Visita Home Premium product key you typed is invailid for activation.' then there are three options, to buy a new one online, to type a new one, and to contact Gateway.
    I tried the new code option, but typed in the code they'd given me, and got an error 'The product key you have entered does not appear to be a vaild Windows Vista product key. Please check you key and try again' I've double checked it and still have gotten the same thing.

    When I got to the last date according to the countdown on the Systems Properties, it somehow gave me something like 16 extra days. It's been telling me that I need to activate today for the past week or so.

    I ran the Validate Windows option and got this error [0xC004C533].

    Diagnostic Report (1.9.0006.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c533
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {96BA1729-E1AC-48DA-AC6D-7609B0124939}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Home and Student 2007 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-365-80041010_025D1FF3-230-80041010_025D1FF3-231-1_025D1FF3-518-80040154_025D1FF3-238-80040154_025D1FF3-239-2_025D1FF3-245-80070002_025D1FF3-259-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{96BA1729-E1AC-48DA-AC6D-7609B0124939}</UGUID><Version>1.9.0006.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-1422615049-3870764347-3730872058</SID><SYSTEM><Manufacturer>eMachines, Inc.</Manufacturer><Model>MS-6741</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>Version 07.00T</Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date></BIOS><HWID>07313507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>5027E2887E1DF0E</Val><Hash>0qyofQXK2D9SvymhVvzeJjJ74JI=</Hash><Pid>81602-903-9512452-68225</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500211-02-1033-6001.0000-0322009
    Installation ID: 088580670390111063229370525456207600162745451782152386
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 6CJ97
    License Status: Notification
    Notification Reason: 0xC004F057.

    HWID Data-->
    HWID Hash Current: NAAAAAIAAgABAAIAAQABAAAAAgABAAEAnJ8MrMJzpkyoHaDVwCXO1z5j8vQAUHQTrFaIBg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            AMIINT        VIA_K8 
      FACP            AMIINT        VIA_K8 




    Thursday, February 5, 2009 4:08 PM

Answers

  •  Hi L_Williams,


      First, lets make sure you have the right Product Key from the right sticker on the computer.

       To confirm you are looking at the right sticker, go to http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=coa to see examples of a COA sticker.   The product key that is listed on the COA sticker will have 5 groups of 5 letters or numbers (i.e. 25 digits total).  Due to the font that is sometimes used to print the product key, the letter "Q" may sometimes look like a zero and "W" may sometimes look like two "V"s. 

       Now if you are sure that you are looking at the correct sticker, the product key is the correct length and you haven't mistaken the correct letter for different letter, then I suggest contacting your local Activation Call Center. They can check the key and confirm it is Valid and should be able to help you enter it into Vista properly.

    Thank you,
    Darin MS
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Friday, February 6, 2009 12:25 AM
    Friday, February 6, 2009 12:24 AM

All replies

  • Hello L_Williams,

      

    Computers, which are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:

    A)     OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)      COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be Activated by Phone.

     

       Your Vista is using an OEM SLP key, but (for whatever reason) cannot see the 'special instructions' in the computer’s motherboard and is unable to Self-Activate.



      To fix the issue, you will need to change the OEM SLP key to the COA SLP key.  The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’.  Enter the COA SLP key and follow the instructions of the Change Product Key Wizard.

     

    Alternate steps to change the product key

    1)     Click the Start button

    2)     Type: slui.exe 3 and hit the Enter key

    3)     Type in the Product key from the sticker on your computer

    4)     Click the Next button.

    5)     You will be asked if want to Activate, click ok

    6)     It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7)     Click the Start button

    8)     Type: slui.exe 4 and hit the Enter key

    9)     Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

    NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.    

    Thank you,
    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Thursday, February 5, 2009 9:06 PM
    • Unmarked as answer by L_Williams Friday, February 6, 2009 12:02 AM
    Thursday, February 5, 2009 9:05 PM
  • hi Darin,

    When I tried typing in the new product key/COA SLP key, I got another error. 'The product key you have entered does not appear to be a valid Windows Vista product key. Please check your product key and type it again.' I double checked, and it's still not working. What should I do now?


    Thursday, February 5, 2009 10:30 PM
  •  Hi L_Williams,


      First, lets make sure you have the right Product Key from the right sticker on the computer.

       To confirm you are looking at the right sticker, go to http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=coa to see examples of a COA sticker.   The product key that is listed on the COA sticker will have 5 groups of 5 letters or numbers (i.e. 25 digits total).  Due to the font that is sometimes used to print the product key, the letter "Q" may sometimes look like a zero and "W" may sometimes look like two "V"s. 

       Now if you are sure that you are looking at the correct sticker, the product key is the correct length and you haven't mistaken the correct letter for different letter, then I suggest contacting your local Activation Call Center. They can check the key and confirm it is Valid and should be able to help you enter it into Vista properly.

    Thank you,
    Darin MS
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Friday, February 6, 2009 12:25 AM
    Friday, February 6, 2009 12:24 AM