OneCare is "helpless" RRS feed

  • General discussion

  • I have spent two days trying to talk to someone about an offer to purchase OneCare when my beta expires.   I finally received a message back.



    Hello Fred,



    Thank you for writing to Windows Live Hotmail Technical Support. My name is Matthew and I read that you have questions concerning the services offered by Windows Live OneCare. I understand the importance of having your issue addressed immediately.


    It is our goal to provide support quickly and accurately to our members; thus, we would like to point you to the right direction. The best department to assist you with your concern would be the technical support team of Windows Live OneCare. You can contact them by visiting:




    Once in that page, please click on the "Windows Live OneCare" link. In the page that follows, please click the "Get more help" link on the lower-right portion of the page.


    Please accept my apologies for not being able to assist you fully. We appreciate your continued support as we strive to provide you with the highest quality service available.  Thank you for writing to us.






    xxxxxxxxxxx ( name withheld to protect the innocent )

    Windows Live Hotmail Technical Support




    When I did all this , I got to some artificial intelligence program that was totally useless.


    Since rich Microsoft cannot afford a real (AMERICAN ) person to talk to me, I will go back to AVG for my protection.


    Congratulations to some million dollar executive...you've run off another customer.

    Wednesday, November 28, 2007 10:13 PM

All replies

  • What do you want to know about the beta offer? Did you get the email with the offer for testers?

    Support for OneCare - 

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2


    Friday, November 30, 2007 2:40 AM
  • Stephen-


    Thanks for taking the time to respond to my rant.


    I did what you said and can't even get to the location you provided...


    I get to the page that asks if it is a billing or tech issue.  I say billing and new issue.


    Then it asks for my email and password.


    It thinks for a while and then I get a message that it can't find the webpage or a message that it cant find my e-mail/password.


    I tried changing my password and that didn't help.


    Finally I get this message:


    Contact Billing Support

    Validate your OneCare subscription

    To access support, choose from the options below.
    Paid subscription versions of the product
    We could not find your OneCare subscription.
    Please sign in with the Live ID you used to activate your subscription.
    (This can be found in the Help -> About menu of the OneCare client)






    Here is the question that I asked on Nov 19.


    19 Nov 2007, 12:35 PM

    Posts 5
    Re: No more Beta

    I just received an e-mail from MS One Care that says :



    >>We wanted to give you an advance notice that the (v2.0) beta will be closing at the end of February. Depending on when you installed the beta, your OneCare beta service will expire by December of 2007, after which you will not be receiving any more virus or updates to your OneCare service. Before your OneCare service expires, we strongly urge you to un-install the service and re-install the fully-released service so that you can continue your protection and maintenance services. We have made it easy to get the fully-release service at a great discount, so see below for the special offer details:


    but on my OneCare window it says my subscription expires on 8/11/2008.


    1) When will my beta subscription really expire?


    2) I would like to take advantage of the offer to extend my subscription for one year at an attractive discount, but I' m afraid if I try to do it , I will be paying for something that I am allready getting ( coverage from 12/07 to 8/08 ).  How do I clarify this situation? 








    You have my e-mail.  Please send me a phone number to call.






    Saturday, December 1, 2007 4:28 AM
  • Fred, if you have a beta subscription to OneCare, having been sent a key during the 2.0 testing, that subscription will not last thrugh August 2008, it will expire in January or sooner, probably.

    If you do not have a paid subscription, then taking advantage of the beta offer is a decent deal unless you can find a better deal at retail. I've seen OneCare for as little as 19.95 at some retailers on occasion, sometimes less after rebate.



    Monday, December 3, 2007 3:51 AM
  • Stephen- 


    Maybe you are correct, however I did get a communication from MS that supposedly extended my beta subscription to August of 2008.  That date even shows up on my OneCare page as the expiration and I keep getting messages that I have 9 months left on my subscription. ( If you want, I can paste that into a message here so you can see it ).


    This is the essence of my question.....if I buy the reduced price subscription when does it start?


    If it does start at the end of this year, I'm better off just riding out my beta until Aug of next year and see what the offers are then.  Unless I being mislead as to when my beta subscription expires......


    I appreciate your trying to help me with this , but I sense that there is some MAJOR miscommunication within MS about this program.




    Monday, December 3, 2007 6:54 PM
  • The 2.0 beta will expire before August - more like January. It communicates with a beta back end which will be shut down.

    If you choose to take the 19.95 offer, it starts immediately at purchase.

    I have the beta code running on 2 machines and they show expiration in 9 months. That subscription will expire or cease functioning much earlier. See this FAQ about the beta - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1848280&SiteID=2




    Tuesday, December 4, 2007 2:01 AM
  • Thank you Steve.




    Tuesday, December 4, 2007 2:08 AM