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My computer tells me im not running genuine windows RRS feed

  • Question

  • Hi there 

    When i start my laptop up it tells me that im not running genuine windows. I tried to validate it but everytime i tried it said not able to validate please try again, i tried this a few time but always got the same result. I was just wondering if there was anyway to fix this, also i was wondering if this had anything to do with the fact that my laptop never finds any updates for windows as it is contiuously looking for updates and never finds any.

    Any help would be great thanks    

    Greg

    Thursday, May 5, 2016 12:46 PM

Answers

  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool

    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

     Once saved, run the tool.

    Click on the Continue button, which will produce the report.

     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.x

      - in your own thread, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, May 6, 2016 3:08 PM
    Moderator