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key exceeded/phone activation unactive RRS feed

  • Question

  • Hi,

    I activeted two times by phone and it worked well.
    Now I just had problem with my computer..reinstalled window xp home again... 
    they don't reconise the key anymore.

     I have the Window Xp CD that I bought with the computer and the product key on that computer, I even have the invoice with details....

    Product Key:

    I call an provide the installation ID:
    140371-813353-271142-531133-514715-299654-106536-285991-22


    Here's a paste of the dianostic..

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-HBFYQ-QY634-PBDMQ
    Windows Product Key Hash: 9KgFKufHtThAYOihHDzXztw+fG0=
    Windows Product ID: 55277-OEM-2141715-39365
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.0.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {E80984E9-7923-4758-A82A-66A4B45DF029}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E80984E9-7923-4758-A82A-66A4B45DF029}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.0.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PBDMQ</PKey><PID>55277-OEM-2141715-39365</PID><PIDType>3</PIDType><SID>S-1-5-21-515967899-1957994488-839522115</SID><SYSTEM><Manufacturer>MSI                             </Manufacturer><Model>MS-6380                         </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.        </Manufacturer><Version>07.00T                          </Version><SMBIOSVersion major="2" minor="3"/><Date>20020131******.******+***</Date></BIOS><HWID>78E333E701842059</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Thursday, February 7, 2008 3:32 AM

Answers

  • Hello fastroke,

     

    If you are having issues with the activation by phone, please attempt again and this time press the option to speak to a live agent and they will be able to further assist you with your activation.  Please let me know if you have any further questions.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Thursday, February 7, 2008 4:23 PM

All replies

  • Hello fastroke,

     

    If you are having issues with the activation by phone, please attempt again and this time press the option to speak to a live agent and they will be able to further assist you with your activation.  Please let me know if you have any further questions.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Thursday, February 7, 2008 4:23 PM
  • I did talk and been transfered to many live people.
    the last one told me that I have to go where I bought the computer !

    It's window xp that doent work, not the computer !

     

    Can someone confirm that my window XP that I paid for won't work anymore....
    I have to plan... only have 6 days left.

    This is about the 10th time I try to explain...

     

    Is there anything you can do with the report I posted above ?? 

    fastroke

     

    Saturday, February 9, 2008 3:55 PM
  • I just reinstalled window again..  my 30 days was over.

    Called a servive representative again with this install ID

    142891-488161-767443-071825-162290-183364-053626

    He gave me that confirmation ID
    101600-488161-767443-071825-162290-183364-053626

    I press NEXT and get:

     

    The confirmation ID is invalide....

     

    tired

     

     

     


     

    Thursday, February 14, 2008 2:30 AM
  • Hello fastroke,

     

    Unfortunately from the information provided, the only thing I can do is tell that your copy of Windows is not activated and thus not able to validate.   I would suggest calling again and have the tech stay on the line with you as you enter the code when you try to activate, if you are not sastified with the level of service you are receiving please ask to speak to a supervisor whom will be able to make sure you get the issues resolved with activation.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

     

    Monday, February 18, 2008 9:38 PM