Answered by:
key exceeded/phone activation unactive

Question
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Hi,
I activeted two times by phone and it worked well.
Now I just had problem with my computer..reinstalled window xp home again...
they don't reconise the key anymore.
I have the Window Xp CD that I bought with the computer and the product key on that computer, I even have the invoice with details....
Product Key:I call an provide the installation ID:
140371-813353-271142-531133-514715-299654-106536-285991-22
Here's a paste of the dianostic..Diagnostic Report (1.7.0066.0):
-----------------------------------------
WGA Data-->
Validation Status: Not Activated
Validation Code: 1
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-HBFYQ-QY634-PBDMQ
Windows Product Key Hash: 9KgFKufHtThAYOihHDzXztw+fG0=
Windows Product ID: 55277-OEM-2141715-39365
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010300.0.0.hom
CSVLK Server: N/A
CSVLK PID: N/A
ID: {E80984E9-7923-4758-A82A-66A4B45DF029}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
Resolution Status: N/ANotifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2989-80070002Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control:
Active scripting:
Script ActiveX controls marked as safe for scripting:File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E80984E9-7923-4758-A82A-66A4B45DF029}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.0.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PBDMQ</PKey><PID>55277-OEM-2141715-39365</PID><PIDType>3</PIDType><SID>S-1-5-21-515967899-1957994488-839522115</SID><SYSTEM><Manufacturer>MSI </Manufacturer><Model>MS-6380 </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc. </Manufacturer><Version>07.00T </Version><SMBIOSVersion major="2" minor="3"/><Date>20020131******.******+***</Date></BIOS><HWID>78E333E701842059</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>Thursday, February 7, 2008 3:32 AM
Answers
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Hello fastroke,
If you are having issues with the activation by phone, please attempt again and this time press the option to speak to a live agent and they will be able to further assist you with your activation. Please let me know if you have any further questions.
Thank you,
Matt Prall, MS
WGA Forum ManagerThursday, February 7, 2008 4:23 PM
All replies
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Hello fastroke,
If you are having issues with the activation by phone, please attempt again and this time press the option to speak to a live agent and they will be able to further assist you with your activation. Please let me know if you have any further questions.
Thank you,
Matt Prall, MS
WGA Forum ManagerThursday, February 7, 2008 4:23 PM -
I did talk and been transfered to many live people.
the last one told me that I have to go where I bought the computer !
It's window xp that doent work, not the computer !Can someone confirm that my window XP that I paid for won't work anymore....
I have to plan... only have 6 days left.
This is about the 10th time I try to explain...Is there anything you can do with the report I posted above ??
fastrokeSaturday, February 9, 2008 3:55 PM -
I just reinstalled window again.. my 30 days was over.
Called a servive representative again with this install ID142891-488161-767443-071825-162290-183364-053626
He gave me that confirmation ID
101600-488161-767443-071825-162290-183364-053626I press NEXT and get:
The confirmation ID is invalide....
tired
Thursday, February 14, 2008 2:30 AM -
Hello fastroke,
Unfortunately from the information provided, the only thing I can do is tell that your copy of Windows is not activated and thus not able to validate. I would suggest calling again and have the tech stay on the line with you as you enter the code when you try to activate, if you are not sastified with the level of service you are receiving please ask to speak to a supervisor whom will be able to make sure you get the issues resolved with activation.
Thank you,
Matt Prall, MS
WGA Forum ManagerMonday, February 18, 2008 9:38 PM