Windows 7 HP says not valid - Activate Windows fails with 0x80070005

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  "jjmcgaffey" wrote in message news:22dadc16-34f8-4d7f-9a80-73b2caa1be3a...

  Computer is a Dell laptop, 3 months old, bought at Costco. It crashed - blue-screen, it says, though I didn't see it - on starting up from sleep. Did an automatic dskchk and found a lot of errors (mostly 'deleting index'); when it got up to the desktop, it failed to do some optional updates and showed the "this copy of Windows is not genuine" down by the clock. Going to the validation page on Microsoft.com, it spun for 20 minutes before I quit; choosing Activate Windows fails with 0x80070005.

  MGA report:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0x8004FE22
  Cached Online Validation Code: N/A, hr = 0x80070005
  Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
  Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
  Windows Product ID: 00359-OEM-8992687-00095
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  

  
  
  Other data-->
  SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS L412Z</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="7"/><Date>20111115000000.000000+000</Date></BIOS

  
  Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
  Error: 0x46
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE22
  HrOnline: N/A
  HealthStatus: 0x0002000000000000
  Event Time Stamp: 2:3:2012 12:14
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered Service: sppuinotify
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  
  
  

  Thanks!

  Your immediate problem is caused by the File Tamper highlighted  above - please run teh following commands in an Elevated Command Prompt window, and post the results.

   

  net start sppuinotify
  sc qc sppuinotify
  sc queryex sppuinotify
  sc qprivs sppuinotify
  sc qsidtype sppuinotify
  sc sdshow sppuinotify

   

  Here are some instructions to make life easier :)

  1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.

  2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.

  3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, April 28, 2012 8:14 AM

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  Here -

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>net start sppuinotify
  The requested service has already been started.
  
  More help is available by typing NET HELPMSG 2182.
  
  
  C:\Windows\system32>sc qc sppuinotify
  [SC] QueryServiceConfig SUCCESS
  
  SERVICE_NAME: sppuinotify
          TYPE               : 20  WIN32_SHARE_PROCESS
          START_TYPE         : 2   AUTO_START  (DELAYED)
          ERROR_CONTROL      : 1   NORMAL
          BINARY_PATH_NAME   : C:\Windows\system32\svchost.exe -k LocalService
          LOAD_ORDER_GROUP   :
          TAG                : 0
          DISPLAY_NAME       : SPP Notification Service
          DEPENDENCIES       : EventSystem
          SERVICE_START_NAME : NT AUTHORITY\LocalService
  
  C:\Windows\system32>sc queryex sppuinotify
  
  SERVICE_NAME: sppuinotify
          TYPE               : 20  WIN32_SHARE_PROCESS
          STATE              : 4  RUNNING
                                  (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
          WIN32_EXIT_CODE    : 0  (0x0)
          SERVICE_EXIT_CODE  : 0  (0x0)
          CHECKPOINT         : 0x0
          WAIT_HINT          : 0x0
          PID                : 1132
          FLAGS              :
  
  C:\Windows\system32>sc qprivs sppuinotify
  [SC] QueryServiceConfig2 SUCCESS
  
  SERVICE_NAME: sppuinotify
          PRIVILEGES       : SeChangeNotifyPrivilege
                           : SeImpersonatePrivilege
  
  C:\Windows\system32>sc qsidtype sppuinotify
  [SC] QueryServiceConfig2 SUCCESS
  
  SERVICE_NAME: sppuinotify
  SERVICE_SID_TYPE:  UNRESTRICTED
  
  C:\Windows\system32>sc sdshow sppuinotify
  
  D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCLCSWRPWPDTLOCRRC;;;S-1-5-80-123231216-259288
  3651-3715271367-3753151631-4175906628)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CC
  LCSWLOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU)(A;;CR;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDR
  CWDWO;;;WD)
  
  C:\Windows\system32>

  Thanks!

  ---

  jjm

  Saturday, April 28, 2012 3:41 PM
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  Actually - it occurs to me that I started that service (put it from manual to automatic (delayed), and started) last night while fiddling. I _think_ it was after I'd posted the MGA, but it might have been before. But whenever I did it, I restarted the computer and still got the not genuine message.

  ---

  jjm

  
  

  • Edited by jjmcgaffey Saturday, April 28, 2012 3:43 PM

  Saturday, April 28, 2012 3:43 PM
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  "jjmcgaffey" wrote in message news:e64c2337-a73a-41d1-8fea-14c63a165173...

  Actually - it occurs to me that I started that service (put it from manual to automatic (delayed), and started) last night while fiddling. I _think_ it was after I'd posted the MGA, but it might have been before.

  ---

  jjm

  The default setting for the service is 'Manual' - please change it to that, reboot, and then post a new MGADiag report

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, April 28, 2012 3:46 PM

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  OK - redone MGA.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0x80070005
  Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
  Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
  Windows Product ID: 00359-OEM-8992687-00095
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {9B9A5329-9049-42D4-BBA8-0AA1F7E00AC6}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.120305-1505
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{9B9A5329-9049-42D4-BBA8-0AA1F7E00AC6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-1282905055-1446587498-1203636179</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS L412Z</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="7"/><Date>20111115000000.000000+000</Date></BIOS><HWID>1E4A3707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CL09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
  Error: 0x46
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 2:3:2012 12:14
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: MgAAAAEAAQABAAIAAAABAAAABAABAAEAln2Qo8Jk/KJoL3iMRFtMBpxw/mjAeYihLnM=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            DELL          CL09   
    FACP            DELL          CL09   
    HPET            DELL          CL09   
    BOOT            DELL          CL09   
    MCFG            DELL          CL09   
    SLIC            DELL          CL09   
    ASF!            DELL          CL09   
    SSDT            INSYDE        H2O BIOS
    ASPT            DELL          CL09   
    MSDM            DELL          CL09   
    SSDT            INSYDE        H2O BIOS
    SSDT            INSYDE        H2O BIOS
    DMAR            DELL          CL09   
    SSDT            INSYDE        H2O BIOS
  
  

  ---

  jjm

  Saturday, April 28, 2012 4:01 PM
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  [service is temporarily interrupted while I continue/recover from inebriation]

  back soon!

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, April 28, 2012 4:09 PM

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  Skip it - thanks, but the owners have decided to return the computer and get a new one. Thanks for your help.

  ---

  jjm

  • Marked as answer by Darin Smith MS Tuesday, May 1, 2012 8:26 PM

  Sunday, April 29, 2012 1:57 AM
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  "jjmcgaffey" wrote in message news:c984f7cf-01d7-4835-a875-96d72b4c53da...

  Skip it - thanks, but the owners have decided to return the computer and get a new one. Thanks for your help.

  ---

  jjm

  Seems a little extreme - have there been previous problems with it?

   

  Whatever - I hope they enjoy the new system.

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Sunday, April 29, 2012 9:37 AM

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