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Windows 7 HP says not valid - Activate Windows fails with 0x80070005 RRS feed

  • Question

  • Computer is a Dell laptop, 3 months old, bought at Costco. It crashed - blue-screen, it says, though I didn't see it - on starting up from sleep. Did an automatic dskchk and found a lot of errors (mostly 'deleting index'); when it got up to the desktop, it failed to do some optional updates and showed the "this copy of Windows is not genuine" down by the clock. Going to the validation page on Microsoft.com, it spun for 20 minutes before I quit; choosing Activate Windows fails with 0x80070005.

    MGA report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {9B9A5329-9049-42D4-BBA8-0AA1F7E00AC6}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9B9A5329-9049-42D4-BBA8-0AA1F7E00AC6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-1282905055-1446587498-1203636179</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS L412Z</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="7"/><Date>20111115000000.000000+000</Date></BIOS><HWID>1E4A3707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CL09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0002000000000000
    Event Time Stamp: 2:3:2012 12:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppuinotify


    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAIAAAABAAAABAABAAEAln2Qo8Jk/KJoL3iMRFtMBpxw/mjAeYihLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          CL09   
      FACP            DELL          CL09   
      HPET            DELL          CL09   
      BOOT            DELL          CL09   
      MCFG            DELL          CL09   
      SLIC            DELL          CL09   
      ASF!            DELL          CL09   
      SSDT            INSYDE        H2O BIOS
      ASPT            DELL          CL09   
      MSDM            DELL          CL09   
      SSDT            INSYDE        H2O BIOS
      SSDT            INSYDE        H2O BIOS
      DMAR            DELL          CL09   
      SSDT            INSYDE        H2O BIOS

    Thanks!

    Saturday, April 28, 2012 3:14 AM

Answers

  • Skip it - thanks, but the owners have decided to return the computer and get a new one. Thanks for your help.

    jjm

    Sunday, April 29, 2012 1:57 AM

All replies

  • "jjmcgaffey" wrote in message news:22dadc16-34f8-4d7f-9a80-73b2caa1be3a...

    Computer is a Dell laptop, 3 months old, bought at Costco. It crashed - blue-screen, it says, though I didn't see it - on starting up from sleep. Did an automatic dskchk and found a lot of errors (mostly 'deleting index'); when it got up to the desktop, it failed to do some optional updates and showed the "this copy of Windows is not genuine" down by the clock. Going to the validation page on Microsoft.com, it spun for 20 minutes before I quit; choosing Activate Windows fails with 0x80070005.

    MGA report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003



    Other data-->
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS L412Z</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="7"/><Date>20111115000000.000000+000</Date></BIOS


    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46


    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0002000000000000
    Event Time Stamp: 2:3:2012 12:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppuinotify

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001


    Thanks!

    Your immediate problem is caused by the File Tamper highlighted  above - please run teh following commands in an Elevated Command Prompt window, and post the results.
     
    net start sppuinotify
    sc qc sppuinotify
    sc queryex sppuinotify
    sc qprivs sppuinotify
    sc qsidtype sppuinotify
    sc sdshow sppuinotify
     
    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 28, 2012 8:14 AM
    Moderator
  • Here -

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net start sppuinotify
    The requested service has already been started.

    More help is available by typing NET HELPMSG 2182.


    C:\Windows\system32>sc qc sppuinotify
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: sppuinotify
            TYPE               : 20  WIN32_SHARE_PROCESS
            START_TYPE         : 2   AUTO_START  (DELAYED)
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\svchost.exe -k LocalService
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : SPP Notification Service
            DEPENDENCIES       : EventSystem
            SERVICE_START_NAME : NT AUTHORITY\LocalService

    C:\Windows\system32>sc queryex sppuinotify

    SERVICE_NAME: sppuinotify
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 4  RUNNING
                                    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 1132
            FLAGS              :

    C:\Windows\system32>sc qprivs sppuinotify
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppuinotify
            PRIVILEGES       : SeChangeNotifyPrivilege
                             : SeImpersonatePrivilege

    C:\Windows\system32>sc qsidtype sppuinotify
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppuinotify
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\Windows\system32>sc sdshow sppuinotify

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCLCSWRPWPDTLOCRRC;;;S-1-5-80-123231216-259288
    3651-3715271367-3753151631-4175906628)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CC
    LCSWLOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU)(A;;CR;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDR
    CWDWO;;;WD)

    C:\Windows\system32>

    Thanks!


    jjm

    Saturday, April 28, 2012 3:41 PM
  • Actually - it occurs to me that I started that service (put it from manual to automatic (delayed), and started) last night while fiddling. I _think_ it was after I'd posted the MGA, but it might have been before. But whenever I did it, I restarted the computer and still got the not genuine message.

    jjm


    • Edited by jjmcgaffey Saturday, April 28, 2012 3:43 PM
    Saturday, April 28, 2012 3:43 PM
  • "jjmcgaffey" wrote in message news:e64c2337-a73a-41d1-8fea-14c63a165173...
    Actually - it occurs to me that I started that service (put it from manual to automatic (delayed), and started) last night while fiddling. I _think_ it was after I'd posted the MGA, but it might have been before.

    jjm

    The default setting for the service is 'Manual' - please change it to that, reboot, and then post a new MGADiag report

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 28, 2012 3:46 PM
    Moderator
  • OK - redone MGA.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {9B9A5329-9049-42D4-BBA8-0AA1F7E00AC6}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9B9A5329-9049-42D4-BBA8-0AA1F7E00AC6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-1282905055-1446587498-1203636179</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS L412Z</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="7"/><Date>20111115000000.000000+000</Date></BIOS><HWID>1E4A3707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CL09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:3:2012 12:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAIAAAABAAAABAABAAEAln2Qo8Jk/KJoL3iMRFtMBpxw/mjAeYihLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          CL09   
      FACP            DELL          CL09   
      HPET            DELL          CL09   
      BOOT            DELL          CL09   
      MCFG            DELL          CL09   
      SLIC            DELL          CL09   
      ASF!            DELL          CL09   
      SSDT            INSYDE        H2O BIOS
      ASPT            DELL          CL09   
      MSDM            DELL          CL09   
      SSDT            INSYDE        H2O BIOS
      SSDT            INSYDE        H2O BIOS
      DMAR            DELL          CL09   
      SSDT            INSYDE        H2O BIOS


    jjm

    Saturday, April 28, 2012 4:01 PM
  • [service is temporarily interrupted while I continue/recover from inebriation]

    back soon!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, April 28, 2012 4:09 PM
    Moderator
  • Skip it - thanks, but the owners have decided to return the computer and get a new one. Thanks for your help.

    jjm

    Sunday, April 29, 2012 1:57 AM
  • "jjmcgaffey" wrote in message news:c984f7cf-01d7-4835-a875-96d72b4c53da...
    Skip it - thanks, but the owners have decided to return the computer and get a new one. Thanks for your help.

    jjm

    Seems a little extreme - have there been previous problems with it?
     
    Whatever - I hope they enjoy the new system.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 29, 2012 9:37 AM
    Moderator