office fails to validate RRS feed

  • Question

  • Although our company always pays for our software we still have problems validating OfficeXP. Any help possible ?


    Here is the diagnostic :


    Diagnostic Report (1.7.0012.0):
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-K9CPW-32WHD-CY3TD
    Windows Product Key Hash: WvLF3JTFeomDP8996riaP7XRhOk=
    Windows Product ID: 55679-OEM-2211906-00273
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: ee5a7f92-55ed-422c-b49d-0f29c22194bc
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>ee5a7f92-55ed-422c-b49d-0f29c22194bc</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-CY3TD</PKey><PID>55679-OEM-2211906-00273</PID><PIDType>2</PIDType><SID>S-1-5-21-25703872-966740426-1815899645</SID><SYSTEM><Manufacturer>PRIMINFO</Manufacturer><Model>unlock install</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS P4PE ACPI BIOS Revision 1002</Version><SMBIOSVersion major="2" minor="3"/><Date>20021028000000.000000+000</Date><SLPBIOS>PRIMINFO,PRIMINFO</SLPBIOS></BIOS><HWID>44643F1701842062</HWID><UserLCID>0813</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>Romance (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110413-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54511-640-0000025-17942</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 


    Thursday, June 14, 2007 11:42 AM


  • Frank,


    Thank you for posting your diagnostic information on the thread. Diagnostic results help our team analyze problems so we may find resolutions.  I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Microsoft Office XP Professional and why it is not passing validation.  Unfortunately, the product key used to install the Office Suite is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.


      This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of MS Office is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take. Also you may submit a piracy report. Piracy reports will help customers from becoming victims as well as possibly causing problems over time while using the computer.


    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and let them know MS Office is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses.  Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for.         


    Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.


    Thank you

    Stephen Holm

    WGA Forum Manager


    Thursday, June 14, 2007 6:14 PM