Key Update Tool crashes RRS feed

  • Question

  • I have purchased a new key for Microsoft.  I have not yet recieved the disks for reinstall. When I attempt to run the Key update tool it crashes after the agreement and and I get two error reports, one for  the Product Key Update Tool and another for Dr Watson Postmortem Debugger. Below is the diagnostic report. Please Help.

    Diagnostic Report (1.7.0012.0):


    WGA Data-->

    Validation Status: Not Activated

    Detailed Status: N/A

    Windows Product Key: *****-*****-XC2R3-MKDY7-GFGPD

    Windows Product Key Hash: dcCqZs5xPxBysrXEO6Dv1fMPJVM=

    Windows Product ID: 76487-084-2931015-22772

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    ID: c125a116-f943-4497-bd84-4ae9c0baf9fb

    Is Admin: Yes

    AutoDial: Yes

    Registry: 0x0

    WGA Version: Registered, 1.5.723.1

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic:

    Resolution Status: N/A


    Notifications Data-->

    Cached Result: 1

    File Exists: Yes

    Version: 1.5.540.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft


    OGA Data-->

    Office Status: 109 N/A

    OGA Version: Failed to retrieve file version. - 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: FCEE394C-3178-80070002


    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->

    File Mismatch: c:\windows\system32\winlogon.exe


    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>c125a116-f943-4497-bd84-4ae9c0baf9fb</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-GFGPD</PKey><PID>76487-084-2931015-22772</PID><PIDType>5</PIDType><SID>S-1-5-21-1202660629-746137067-1957994488</SID><SYSTEM><Manufacturer>Compaq</Manufacturer><Model>Compaq PC</Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>786K1</Version><SMBIOSVersion major="2" minor="3"/><Date>20001012000000.000000+000</Date></BIOS><HWID>12F03AE701843449</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>              <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 
    Tuesday, February 13, 2007 12:09 AM