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Genuine Product Key wont validate RRS feed

  • Question

  • Hi.
     
    i hope this is easily sorted.
     
    i read the post about what to do about the you may be a victim of counterfiting etc. i have an emachines computer. i followed all the steps and ran the programme and it said i had invalid key which was different from the one on my pc. i went through the stages to change the key but even the one on the back of my pc wouldnt work.
     
    any suggestions?
     
    thanks
     
    Robie
    Sunday, June 18, 2006 2:52 PM

Answers

  •  Carolina boi wrote:

     

    i'm running XP Home edition, it doesn't rea OEM product or software or does it read eMachines. It's saying my product key is invalid and I would like the 60 day trial before buying it.

     

    The diagnostics output states that you're running both non-genuine Windows XP Professional and Office.

     

    You'll have to unfortunately reinstall your operating system to go back to XP Home (as theres no easy way to switch). I would also suggest heading back to your retail point to remedy the Office situation.

     

    -phil liu

    Monday, June 26, 2006 6:32 AM

All replies

  • Please follow this simple troubleshooting procedure:

    1. Download and install the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=56062

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard".

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

    Sunday, June 18, 2006 5:24 PM
    Moderator
  • WGA Diagnostic Data (1.5.0530.2):
    --------------------
    Genuine Validation Status: Invalid Product Key
    Windows Product Key: *****-*****-XKJJ6-WG7TH-3Y7QT
    Windows Product Key Hash: R/A/71f4R6rV7wlF81NzTW2j+Lw=
    Windows Product ID: 55274-640-0962864-23900
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: Expired code.
    ID: f1e291f7-13a0-4007-93ea-582945788712
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.532.0.
    Signature Type: Microsoft.
    Validation Diagnostic:
     
    Scan: Complete
    Cryptography: Complete
     
    Office Status: 114
    Office Diagnostics:
     
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Avant Browser\avant.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    Office Details: <GenuineResults><MachineData><UGUID>f1e291f7-13a0-4007-93ea-582945788712</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-3Y7QT</PKey><PID>55274-640-0962864-23900</PID><PIDType>1</PIDType><SID>S-1-5-21-1275210071-1292428093-725345543</SID><SYSTEM><Manufacturer>eMachines, Inc.</Manufacturer><Model>Imperial</Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="31"/><Date>20020912000000.000000+000</Date></BIOS><HWID>8E5B37FF01842042</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55387</Pid></Product><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57689</Pid></Product></Products></Office></Software></GenuineResults> 
    Sunday, June 18, 2006 5:53 PM
  • Robie,

    The current installation of XP on your computer is nongenuine.  If you look at the report in the first post, Line 1 says Invalid Product Key and Line 6 says Volume.

    Invalid Product Key means that the Product Key used to install XP Pro on the computer was generated by a non Microsoft key generator, or that the key was valid at one time but has since been reported by the original owner to MS as being lost, stolen, or misused.

    Furthemore, the type of XP Pro on the computer is a Volume License, which generally is not for individual use.  Businesses, gov'ts, and schools use Volume licensing for flexibility in installing and maintaining a large number of  computers.

    More bad news:  The Office instalation on your computer isn't Genuine, either (Office Status=114 is nongenuine).

    Your eMachines computer came from eMachines with a properly licensed Windows Operating System as described on the Certificate of Authenticity.  Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  We would expect yours to have "eMachines" on it.

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Monday, June 19, 2006 1:44 AM
  • Hi.
     
    Im running windows xp home. on the COA on the back of the machine it has eMachines printed in black on it.
     
    recently ive taken my computer in to be fixed as it was messed up could this have caused it?
    Monday, June 19, 2006 6:42 AM
  • Robie,

    Yes, that is most likely how a Volume Licensing edition of XP Pro got onto the computer.  When you take the computer into a repair shop where the technicians have not had the proper training, they will use a "bench" copy of XP if you do not bring the recovery/reinstallation CDs with you to the shop.  Unfortunately, these "bench" copies of XP Pro are just cracked and hacked copies downloaded from the interent and according to MS research are loaded with viruses, trojans, rootkits and other malware.

    The solution to the problem is to back up/offload your personal data (email, pix, docs, music, etc) and then use the Recovery procedure supplied by eMachines to put the original copy of XP Home back onto the computer.

    Monday, June 19, 2006 12:31 PM
  •  

    i'm running XP Home edition, it doesn't rea OEM product or software or does it read eMachines. It's saying my product key is invalid and I would like the 60 day trial before buying it.

    Sunday, June 25, 2006 12:37 AM
  • Carolina,

    Follow these steps for assistance:

    Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


     

    Sunday, June 25, 2006 1:32 AM
  •  Carolina boi wrote:

     

    i'm running XP Home edition, it doesn't rea OEM product or software or does it read eMachines. It's saying my product key is invalid and I would like the 60 day trial before buying it.

     

    The diagnostics output states that you're running both non-genuine Windows XP Professional and Office.

     

    You'll have to unfortunately reinstall your operating system to go back to XP Home (as theres no easy way to switch). I would also suggest heading back to your retail point to remedy the Office situation.

     

    -phil liu

    Monday, June 26, 2006 6:32 AM