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Trouble shooting steps for Login Errors RRS feed

  • Question

  • 1: options -> KSP Server->

    Verify you have correct KSP cloud server, https://kspv2.microsoft.com/ServiceContainer

    and verify you typed correct adCenter Username and Password.

     

    2:  Test your login in https://adCenter.microsoft.com

    you must have a valid and activated adCenter login to be able to use adCenter Excel addin

     

    3: Verify your machine's system clock is correct

    adCenter Addin need to encrypt all communications using your time information. Please make sure your system clock is accurate (within 5 minutes), and please check if you have summer saving time correctly set.

     

    4: Check your Router/Firewall to see if it blocks communication from Excel to https://kspv2.microsoft.com

    (One of our customers solve the issue by upgrade the router's firmware.)

     

    5: If you still can not get the login working, please mail your login/password to adSage@microsoft.com, so that we can help you try it in house.

     

    Thanks,
    Dylan Huang

    Microsoft adCenter Keyword Services Platform and adCenter Excel addin

     

     

    Monday, April 14, 2008 5:28 PM