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Genuine Microsoft Product detection RRS feed

  • Question

  • I have recently had to clean my pc without saving as the viruses on my PC did  not allow me log on and save any files or folders. therefor I lost GB of important business data and PC related data. Now I tried retrieving software that was downloaded and installed ion my PC. All of which having the same message that I have to reinstall software as It cannot find the correct path to the software. Even my Microsoft XP, Microsoft word, microsoft office 2007, powerpoint, micorsoft works, but to mention afew software products that cannot be retrieved due to the loss of data.

    How can I re-download files that I do not have a receipt anymore of. Many of my business files that were saved cannot be opened due to the incorrect software being used. I need assistance is there anyone that can lead me to the straight path.
    Sunday, October 19, 2008 2:29 PM

Answers

  • Yugani,

    You should have received the actual media when you purchased the software. Have you actually tried to contact the companies where you purchased the software so maybe they could check their records and verify the purchase which you made. Next I recommend contacting your credit card company which you used to make the purchase. In turn they can provide you with a receipt by searching their electronic transaction records. Have you tried this approach? Other than this I really do not have any other advice which would resolve what you have experienced.


    Thank you Yugani,

    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Friday, October 24, 2008 3:42 AM
    Friday, October 24, 2008 3:41 AM

All replies

  • You posted in the wrong forum by the way, and No, if you do not have the receipt, you cannot redownload the software. You can order the media from Microsoft again.
    • Proposed as answer by motherboardlove Sunday, October 19, 2008 2:46 PM
    • Unproposed as answer by RickImAPC Monday, October 20, 2008 3:07 PM
    Sunday, October 19, 2008 2:46 PM
  • Yugani,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. Error codes can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?                        

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.

    Rick, MS

    • Edited by RickImAPC Monday, October 20, 2008 3:07 PM NEW ANGLE
    Monday, October 20, 2008 3:06 PM
  • You can also put the HD in another PC and recover the files, run Windows installation in repair mode?
    Tuesday, October 21, 2008 12:11 AM
  • Yugani,

    You should have received the actual media when you purchased the software. Have you actually tried to contact the companies where you purchased the software so maybe they could check their records and verify the purchase which you made. Next I recommend contacting your credit card company which you used to make the purchase. In turn they can provide you with a receipt by searching their electronic transaction records. Have you tried this approach? Other than this I really do not have any other advice which would resolve what you have experienced.


    Thank you Yugani,

    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Friday, October 24, 2008 3:42 AM
    Friday, October 24, 2008 3:41 AM