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Invalid product RRS feed

  • Question

  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-KQPP3-M3TWC-C98DV
    Windows Product Key Hash: CilaNfIIqQ6k8/TKVCsCTPFzu0Q=
    Windows Product ID: 76488-020-8276147-22892
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {6178B45E-4BCC-421B-9577-62B6819C6F46}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.9.1
    WgaTray.exe Signed By: N/A, hr = 0x80004005
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 100 Genuine
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6178B45E-4BCC-421B-9577-62B6819C6F46}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C98DV</PKey><PID>76488-020-8276147-22892</PID><PIDType>5</PIDType><SID>S-1-5-21-117609710-1220945662-725345543</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP45-DS3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20080708000000.000000+000</Date></BIOS><HWID>8FD239F70184207B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.9.1"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>30BEBC5592B5D78</Val><Hash>aPy4WESpYFnB2+yXqZTJDGj9NDs=</Hash><Pid>70145-700-2321076-57142</Pid><PidType>1</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>C194610F08CAD86</Val><Hash>q3hLuGGd7LIgilinpElM5K7LhGk=</Hash><Pid>89409-707-7505542-65975</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 146C0:SYNNEX TECHNOLOGY INTERNATIONAL CORP|146C0:SYNNEX TECHNOLOGY INTERNATIONAL CORP|146C0:SYNNEX TECHNOLOGY INTERNATIONAL CORP
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    COA is authentic, Packaging is authentic  CD is authentic according to Microsoft Australia, but Validation with OGA says No.  Microsoft Australia say product key and CD do not match. It was a sealed box that I purchased. Packaging says product is licensed for 3 pc's.  What is going on.  Everything is genuine, but Microsoft says not.
    Wednesday, December 30, 2009 8:50 PM

Answers

  • Hello Hurtle,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 100 Genuine
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    The installation of Office Professional 2003 on your computer is reporting as a Genuine installation of retail licensed software, no worries about that one.

    However, the installed Office Professional Plus 2007 on your computer is an edition of Office that is properly sold only thru the Volume Licensing program to businesses, educational institutions and governmental agencies.  This installation was done with an Invalid Product Key made by a pirating program known as a Key Generator.  The product key was NOT issued by Microsoft, making it Invalid.

    If your use of the installed Office Professional Plus 2007 is in association with a business, educational institution, or governmental agency that might have a Volume Licensing Agreement with Microsoft, please report this nongenuine problem to your organization's IT support staff for further troubleshooting and resolution.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL disc, and you certainly should not have received an Invalid Product Key.  Quite often people purchase what is advertised and packaged as a retail license for Office Professional 2007, but all too often, the product they receive is a very convincing counterfeit Office package that installs a nongenuine copy of Office Professional Plus 2007, and that seems to be what happened in your case.

    Your first course of action is to confront your seller with this information and demand a full refund.  If the seller refuses to help, please pursue whatever remedies are available to you thru the selling venue, your payment method (credit card, PayPal, etc), or the legal system in your area.

    Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you decide to participate in the Office Genuine Offer, please initiate the process by clicking on the "Learn More Online" link shown in the nongenuine notices on your screen.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installations of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Edited by Dan at IT Associates Thursday, December 31, 2009 2:31 PM changed a plural sentence to a singular sentence
    • Marked as answer by Darin Smith MS Thursday, December 31, 2009 11:34 PM
    Thursday, December 31, 2009 2:54 AM

All replies

  • Hello Hurtle,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 100 Genuine
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    The installation of Office Professional 2003 on your computer is reporting as a Genuine installation of retail licensed software, no worries about that one.

    However, the installed Office Professional Plus 2007 on your computer is an edition of Office that is properly sold only thru the Volume Licensing program to businesses, educational institutions and governmental agencies.  This installation was done with an Invalid Product Key made by a pirating program known as a Key Generator.  The product key was NOT issued by Microsoft, making it Invalid.

    If your use of the installed Office Professional Plus 2007 is in association with a business, educational institution, or governmental agency that might have a Volume Licensing Agreement with Microsoft, please report this nongenuine problem to your organization's IT support staff for further troubleshooting and resolution.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL disc, and you certainly should not have received an Invalid Product Key.  Quite often people purchase what is advertised and packaged as a retail license for Office Professional 2007, but all too often, the product they receive is a very convincing counterfeit Office package that installs a nongenuine copy of Office Professional Plus 2007, and that seems to be what happened in your case.

    Your first course of action is to confront your seller with this information and demand a full refund.  If the seller refuses to help, please pursue whatever remedies are available to you thru the selling venue, your payment method (credit card, PayPal, etc), or the legal system in your area.

    Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you decide to participate in the Office Genuine Offer, please initiate the process by clicking on the "Learn More Online" link shown in the nongenuine notices on your screen.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installations of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Edited by Dan at IT Associates Thursday, December 31, 2009 2:31 PM changed a plural sentence to a singular sentence
    • Marked as answer by Darin Smith MS Thursday, December 31, 2009 11:34 PM
    Thursday, December 31, 2009 2:54 AM
  • Thanks for that advice.  Something doesn't seem right here though.   The box that I opened was most certainly a genuine product.  I followed the information that is contained on your website and checked the box and cd out from the information supplied by Microsft and everything showed to be genuine.
    .  The product key was contained within the box on a Microsoft label and was a genuine Product key.  Microsoft Australia confirmed this in two phone calls to them and WAS NOT A PIRATE version generated by some other sort of program.  Microsft Australia and your website confirmed that this was a genuine CD.  Microsoft Australia said that the only problem was that for some reason the product key and the CD didn't match.  They mentioned nothing about Pirating etc.
    Reading through what you have sent me, you appear to be taking the option of answering me in three ways without any real answer.  I have sent the package back to the retailer but am completely disappointed with what Microsoft has said and done.  
    I have read through other questions within this forum on this issue and we all seem to be having the same problem.  I am left to wonder if in fact it is some sort of glitch with Windows7. 

    You say the product key was generated by a Key Generator, but it was an original label within the box, and WAS ISSUED BY MICROSOFT.  This was confirmed by Microsoft Australia. 

    My computer has not been anywhere near a repairer etc so that part of your reply is out of order.

    I firmly believe that what I had was a genuine product issued by Microsoft and now am many dollars out of pocket.  I purchased a product issued by Microsoft with a license for 3 personal computers but am left with nothing, and no way of converting Office 2007 data back to 2003 data.

    You appear to be questioning my honesty in saying that I installed this program by using a Pirate Product key.  This is very far from the truth and would suggest that you very quickly withdraw your comments that infer any dishonesty on my behalf. 

    As I said above, something is very wrong with this.
    Thursday, December 31, 2009 6:37 AM
  • Hello Hurtle,

    The current crop of counterfeit Office product coming out of China is very, very convincing in its appearance.  However, there are several facts about your situation (and others' too) that help us point out that what you had was most likely counterfeit.

    Note that I am providing these comments based on your descriptions and without actually seeing your product.

    First, you wrote, "Packaging says product is licensed for 3 pc's."  The ONLY Office 2007 product that is licensed for installation and activation on up to three computers at the same time is Office Home and Student 2007, which is licensed for installation on up to three computers in the same household when used for noncommercial purposes.  Your package claimed to be Office Professional 2007, retail licenses for which are according to the Software Licensing Terms (SLT) may be installed on up to two computers owned by the same person, one "main" computer and one "portable" computer.

    Strike 1:  The package has incorrect licensing terms.


    Second, you wrote, "The box that I opened was most certainly a genuine product.  I followed the information that is contained on your website and checked the box and cd out from the information supplied by Microsft and everything showed to be genuine."  Presumably the clear plastic retail package and all the materials inside including the label of the disc say that this is Office Professional 2007.  However, what was installed by the (counterfeit) installation disc was Office Professional Plus 2007.  The differences between Professional and Professional Plus are:
    a.  Pro has Outlook with Business Contact Manager; Pro Plus has plain Outlook without Business Contact Manager
    b.  Pro does not have Office Communicator 2007; Pro Plus has Office Communicator 2007
    c.  Pro does not have Office InfoPath 2007; Pro Plus has Office InfoPath 2007
    So if your Office installation has Communicator and InfoPath and does not have Business Contact Manager, it is Office Professional Plus, not Office Professional

    Strike 2:  The package did NOT install the advertised product.


    Third, you wrote, "Australia said that the only problem was that for some reason the product key and the CD didn't match."  That, too, is borne out by the data in the report.  The Product Key (PK) was "supposed to be" for a retail license for Office Professional because it came in a (counterfeit) retail package, but when they checked the PK, it was a PK that was not for retail Office Professional.  The PK actually was a PK generated by a pirating program that reverse engineers the algorithm that is used to generate Volume Licensing Keys for the Volume Licensing Product Office Professional Plus 2007.

    Strike 3:  The PK is not for Office Professional 2007.


    Fourth, the contents of the disc are Office Professional Plus 2007.  Reference this part of the report:  Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>C194610F08CAD86</Val><Hash>q3hLuGGd7LIgilinpElM5K7LhGk=</Hash><Pid>89409-707-7505542-65975</Pid><PidType>14</PidType>

    The Product GUID 90120000-0011 is assigned to Volume Licensing editions of Office Professional Plus 2007.  This value comes from a setup file burned onto the installation disc.  The Pid type of 14 further identifies this as a volume licensing product (reference MS KB http://support.microsoft.com/default.aspx/kb/928516).  A retail license for Office Professional 2007 would have returned a GUID of 91120000-0014 and would have returned a PidType of 1.

    Strike 4:  The contents of the disc are not for Office Professional 2007 regardless of what is printed on the label.


    Please note that in no way did I infer that you were the source of the pirating.  The pirating was done when the counterfiet product was manufactured.  http://www.microsoft.com/presspass/press/2007/jul07/07-24CounterfeitingSyndicatePR.mspx  You are unfortunately the victim of the software piracy.

    My answer recommended two methods to correct the problem:  (1) return the software to the seller for a full refund [not sure how this puts you "...many dollars out of pocket"]; or (2) send the product to Microsoft for evaluation as possible counterfeit product--if it is found to be so, you will get a free replacement from Microsoft.

    The third comment that you said was "out of order" is there to cover the contingency where a customer's legal, genuine software was replaced by pirated software by a computer repair shop or "helpful" friend.  This is a very common scenario that happens with Office, but does happen more often with Windows.

    Finally, you wrote, "Micros[o]ft Australia and your website confirmed that this was a genuine CD."  While we can all offer our opinions about the genuineness of the materials you received, and consider the evidence presented to back up those opinions, the only agency authorized by the Microsoft Corporation to actually decree whether any given set of software materials is "Genuine" or "Nongenuine" is the contracted forensic labs that Microsoft retains around the world.  If you had decided to participate in the Office Complimentary Offer, the address you would have been shown to send your materials to would have been one of those contracted forensic labs:  http://www.microsoft.com/howtotell/cad/Content.aspx?displaylang=en&pg=Forensic

    The good news about your unpleasant experience with suspected counterfeit software is that Microsoft's Office Genuine Advantage (OGA) program alerted you to the suspect software, and based on the doubt cast onto the product you purchased, you decided to return it to the seller.  You are more than welcome to purchase and enjoy the benefits and features of Office 2007 but please purchase from a trusted, well-known local or major online retailer.  You can buy and download directly from Microsoft, too.

    Regarding your problem with data, there is a free downloadable add-on to Office 2003 that allows it to read and write in the Office 2007 docx file format.  http://www.microsoft.com/downloads/details.aspx?FamilyId=941b3470-3ae9-4aee-8f43-c6bb74cd1466&displaylang=en
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, December 31, 2009 3:28 PM