locked
Activation already in use RRS feed

  • Question

  • I bought windows Vista Ultimate upgrade and it installed fine.  A few days ago I lost my hard drive and had to replace it.  I spent a lot of time since then getting things back up and now that all appears well I see that I have not activated my product (which I thought I did automatically).

    I typed in my activation key and got a message that it is already in use.  I only have the software installed on this computer and have never used the key for any other.

    How can I resolve this issue?
    Sunday, September 2, 2007 3:07 PM

Answers

  •  

    BigDog:

     

    Looking into your diagnostics data - it certainly looks like your machine wasn't activated when you posted.

     

    However, our databases (doing a query today) show that you have activated at 7:03AM on 9/3 (PST).

     

    Are you still having these activation issues?

     

    Thanks!

     

    -phil

    Wednesday, September 5, 2007 10:53 PM

All replies

  • Here is the info from that validation tool you always ask for:

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
    Windows Product Key: *****-*****-2WQGV-QD8YF-D4G7P
    Windows Product Key Hash: Y4xJD28qprV/ZwRCfPYoxJ7hH6Q=
    Windows Product ID: 89580-006-7481521-71826
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: {1F39B151-0D51-42B3-BC0C-9D5020232AE2}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1F39B151-0D51-42B3-BC0C-9D5020232AE2}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-D4G7P</PKey><PID>89580-006-7481521-71826</PID><PIDType>5</PIDType><SID>S-1-5-21-1844237615-1303643608-725345543</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dimension 8400               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="3"/><Date>20060707000000.000000+000</Date></BIOS><HWID>E7DA3407018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>9134C3B24E1B70E</Val><Hash>Zf/CPFrPb63Rd02iny1COQIBOT0=</Hash><Pid>81605-903-3238327-65268</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 


    Sunday, September 2, 2007 3:13 PM
  •  

    BigDog:

     

    Looking into your diagnostics data - it certainly looks like your machine wasn't activated when you posted.

     

    However, our databases (doing a query today) show that you have activated at 7:03AM on 9/3 (PST).

     

    Are you still having these activation issues?

     

    Thanks!

     

    -phil

    Wednesday, September 5, 2007 10:53 PM