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Another instance of "unauthorised change has been made to windows" RRS feed

  • Question

  • Hi,

    I am trying to fix an issue with my Laptop that occured roughly around the time of a security update on the 16th of June this year. I am aware of many users having similar issues, and have read through many threads trying to fix the issue myself, to no avail.

    On startup after log in the desktop is completely black other than the unauthorised change has been made to windows message with a learn more online button and a close button.

    It seems windows thinks vista is a pirated copy, yet this laptop came with vista preloaded with the proof of licence sticker underneath the unit. Needless to say the "invalid licence" that is displayed in the log below is not the same as the key on the licence sticker. I have also tried to change the licence key through control panels to no avail.

    I've poked around in the foums trying various things like restarting the slsvc which doesn't seem to fix the issue, nor does sfc /scannow. I'm now out of options other than contacting you directly.

    Thanks in advance.



    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-TQVXJ-8RKRQ-RJC9V
    Windows Product Key Hash: RmirebzSDA/mCpkZBoW0LAtMwq0=
    Windows Product ID: 89572-OEM-7332166-00026
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    ID: {CB3A0026-1EFC-42D8-BBB7-BBBC7E5BAD17}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error: M:20090808132630167-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18247]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CB3A0026-1EFC-42D8-BBB7-BBBC7E5BAD17}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJC9V</PKey><PID>89572-OEM-7332166-00026</PID><PIDType>2</PIDType><SID>S-1-5-21-3605948306-1556202908-2077854672</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>X58L                </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>201    </Version><SMBIOSVersion major="2" minor="4"/><Date>20080908000000.000000+000</Date></BIOS><HWID>29313507018400EA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>84DDA6388B4D72A</Val><Hash>oZ2ncZG06Y21fmp7NchaIZxS4ng=</Hash><Pid>81602-917-2278556-68285</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: OgAAAAEABQABAAIAAQABAAAAAwABAAEAnJ9serSk2JugpSo6knFGg3742s6OCvL0qAJgneYkrFZgYw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A_M_I_  OEMAPIC
      FACP   A_M_I_  OEMFACP
      DBGP   A_M_I_  OEMDBGP
      HPET   A_M_I_  OEMHPET
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    Friday, August 7, 2009 1:01 PM

Answers

  • Hello BlingCrosby,

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18247]

    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

     

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Go to Control Panel

    3)    On the left hand side of the Control Panel window, Click on "Classic View"

    4)    Double-click "Backup and Restore Center"

    5)    On the left hand side of the window, click "Repair Windows using system restore"

    6)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7)    Click the "Next" button.

    8)    Reboot back into Normal mode

    9)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

     Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Friday, August 7, 2009 6:26 PM
    • Unmarked as answer by BlingCrosby Sunday, August 9, 2009 3:21 PM
    • Marked as answer by Darin Smith MS Monday, August 10, 2009 7:14 PM
    Friday, August 7, 2009 6:26 PM
  • Hello Bling Crosby,

    Please visit the support page specific to your exact laptop model number at your laptop manufacturer's support pages in order to get information about how to run the laptop manufacturer's Recovery procedure.

    Most of the time these recovery procedures erase all user data on the hard disk, so it would be advisable to backup and offload your valuable data before running the recovery.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, August 10, 2009 2:40 PM

All replies

  • Hello BlingCrosby,

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18247]

    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

     

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Go to Control Panel

    3)    On the left hand side of the Control Panel window, Click on "Classic View"

    4)    Double-click "Backup and Restore Center"

    5)    On the left hand side of the window, click "Repair Windows using system restore"

    6)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7)    Click the "Next" button.

    8)    Reboot back into Normal mode

    9)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

     Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Friday, August 7, 2009 6:26 PM
    • Unmarked as answer by BlingCrosby Sunday, August 9, 2009 3:21 PM
    • Marked as answer by Darin Smith MS Monday, August 10, 2009 7:14 PM
    Friday, August 7, 2009 6:26 PM
  • Thanks for the reply Darin.

    Ive tried both of the above suggestions and neither have resolved my issue.

    I would happily try to reinstall windows, but as my laptop came preinstalled i have no vista disk. I have the certificate of validation with  key sticker under the laptop, so i know its a legit copy. What are my options in this circumstance? Could i use a borrowed copy and reinsert my key or am i forced to purchase another copy when i already have essentialy paid for one?

    Cheers in advance.
    Luke

    Sunday, August 9, 2009 3:21 PM
  • Hello Bling Crosby,

    Please visit the support page specific to your exact laptop model number at your laptop manufacturer's support pages in order to get information about how to run the laptop manufacturer's Recovery procedure.

    Most of the time these recovery procedures erase all user data on the hard disk, so it would be advisable to backup and offload your valuable data before running the recovery.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, August 10, 2009 2:40 PM