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Windows 7 not longer genuine

Question
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Hello,
I have a month old laptop, I have been running the upgrades, and today it says that it is not genuine windows 7. Run the Diagnostic tool and got the following information. Thanks!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {917D5CD4-3CE6-41BD-BF8C-48EAB877FFEC}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100226-1909
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 119 Cryptographics Error
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{917D5CD4-3CE6-41BD-BF8C-48EAB877FFEC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2360114396-748534760-788688368</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq Presario CQ61 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20091013000000.000000+000</Date></BIOS><HWID>E1B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>119</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>3AE93ADA23A1718</Val><Hash>9Usw3Vn14RS/i+WIytMls2mRrKc=</Hash><Pid>70145-OEM-5790806-97733</Pid><PidType>6</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>847A68AD6241F1A</Val><Hash>HMFjkBVHiZf1ee9/lPbyzJrfGVU=</Hash><Pid>81602-909-6542873-68678</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-2070-7600.0000-3092009
Installation ID: 005166357594616664907874756206401053998445988870330516
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 5/31/2010 4:56:41 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000000EF60
Event Time Stamp: 5:31:2010 09:41
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
HWID Data-->
HWID Hash Current: OAAAAAEAAgABAAIAAAADAAAABAABAAEA6GHSHuAEvOx6f6r99mXWFfh+Dq843XL6+H2Sj1L5Rso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-MPC
FACP HPQOEM SLIC-MPC
HPET HPQOEM SLIC-MPC
BOOT HPQOEM SLIC-MPC
MCFG HPQOEM SLIC-MPC
ASF! HPQOEM SLIC-MPC
SLIC HPQOEM SLIC-MPC
SSDT PmRef CpuPm
Monday, May 31, 2010 4:29 PM
Answers
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"Elena RC" wrote in message news:235afd23-0c7d-43dc-a6bb-a5e1fa6ff8d3...
Hello,
I have a month old laptop, I have been running the upgrades, and today it says that it is not genuine windows 7. Run the Diagnostic tool and got the following information. Thanks!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
That all looks good to me apart from teh HrOffline 0x8004FE21 errorDarin the MS moderator/owner of this forum posted this to a person with a similar error<quote>HrOffline: 0x8004FE22HrOnline: N/AHealthStatus: 0x0000000000000800The above snippet of your Diagnostic Report telling me that Windows detectedthat one or more of it's protected system file(s) have been modified(rewritten, replaced or become corrupt) and that when Windows tried torepair the files, it failed for unknown reasons. These files can no longerbe trusted because they have been modified in some way. Or in other words,the files are Non-Genuine.Below are things you can try to repair the files and resolve the issue:First try doing a System Scan. The scan will look for bad system files andwill attempt to repair them, if possible.1) Click the Start Button2) Type: cmd.exe3) Right-click the cmd.exe file and select 'Run as Administrator'4) In the CMD window, type: sfc /scannow5) Reboot and see if that resolves the issue.If that doesn't work, try repairing Windows using System Restore:1) Click the Start button2) In the Start Search field, type: System Restore and hit “Enter”3) Select "Choose Different Restore Point", Put a check in the box that says"Show restore points older than 5 days", select the restore point thatcorresponds to the date Before you first noticed the issue.4) Click the "Next" button.5) Reboot and see if that resolves the issue.</quote>HTH
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothUnfortunatly, since we know it was vistalizator that is causing the problem, the sfc /scannow and System Restore steps, that Noel provided, will not resolve this issue.
To resolve this issue you must use vistalizator to remove the Language packs.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Thursday, June 3, 2010 5:41 PM
Thursday, June 3, 2010 5:41 PM
All replies
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Are you using a program called Vistalizator to enable language packs? If so, revert to the original language and remove vistalizator. If this doesn't apply let us know.Monday, May 31, 2010 4:54 PM
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Monday, May 31, 2010 5:14 PMModerator
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Thank you both! Yes, I used the vistalizator to use my Portuguese bought (I am living overseas) to English. Any other ideas about how to make it work in English? Thanks!Monday, May 31, 2010 5:28 PM
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anytime upgrade to Ultimate would be the best option. Ultimate allows the use of language packs.Monday, May 31, 2010 5:35 PM
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"Elena RC" wrote in message news:235afd23-0c7d-43dc-a6bb-a5e1fa6ff8d3...
Hello,
I have a month old laptop, I have been running the upgrades, and today it says that it is not genuine windows 7. Run the Diagnostic tool and got the following information. Thanks!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
That all looks good to me apart from teh HrOffline 0x8004FE21 errorDarin the MS moderator/owner of this forum posted this to a person with a similar error<quote>HrOffline: 0x8004FE22HrOnline: N/AHealthStatus: 0x0000000000000800The above snippet of your Diagnostic Report telling me that Windows detectedthat one or more of it's protected system file(s) have been modified(rewritten, replaced or become corrupt) and that when Windows tried torepair the files, it failed for unknown reasons. These files can no longerbe trusted because they have been modified in some way. Or in other words,the files are Non-Genuine.Below are things you can try to repair the files and resolve the issue:First try doing a System Scan. The scan will look for bad system files andwill attempt to repair them, if possible.1) Click the Start Button2) Type: cmd.exe3) Right-click the cmd.exe file and select 'Run as Administrator'4) In the CMD window, type: sfc /scannow5) Reboot and see if that resolves the issue.If that doesn't work, try repairing Windows using System Restore:1) Click the Start button2) In the Start Search field, type: System Restore and hit “Enter”3) Select "Choose Different Restore Point", Put a check in the box that says"Show restore points older than 5 days", select the restore point thatcorresponds to the date Before you first noticed the issue.4) Click the "Next" button.5) Reboot and see if that resolves the issue.</quote>HTH
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, June 2, 2010 12:14 PMModerator -
"Noel D Paton" wrote in message news:c5f9f6d3-72f3-4c81-afc8-ee5d529f14ff...<lots of irrelevant drivel >
Sorry about that - the Bridge downloaded the OP again, and I didn't realise!!Noel
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, June 2, 2010 12:19 PMModerator -
"Elena RC" wrote in message news:235afd23-0c7d-43dc-a6bb-a5e1fa6ff8d3...
Hello,
I have a month old laptop, I have been running the upgrades, and today it says that it is not genuine windows 7. Run the Diagnostic tool and got the following information. Thanks!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
That all looks good to me apart from teh HrOffline 0x8004FE21 errorDarin the MS moderator/owner of this forum posted this to a person with a similar error<quote>HrOffline: 0x8004FE22HrOnline: N/AHealthStatus: 0x0000000000000800The above snippet of your Diagnostic Report telling me that Windows detectedthat one or more of it's protected system file(s) have been modified(rewritten, replaced or become corrupt) and that when Windows tried torepair the files, it failed for unknown reasons. These files can no longerbe trusted because they have been modified in some way. Or in other words,the files are Non-Genuine.Below are things you can try to repair the files and resolve the issue:First try doing a System Scan. The scan will look for bad system files andwill attempt to repair them, if possible.1) Click the Start Button2) Type: cmd.exe3) Right-click the cmd.exe file and select 'Run as Administrator'4) In the CMD window, type: sfc /scannow5) Reboot and see if that resolves the issue.If that doesn't work, try repairing Windows using System Restore:1) Click the Start button2) In the Start Search field, type: System Restore and hit “Enter”3) Select "Choose Different Restore Point", Put a check in the box that says"Show restore points older than 5 days", select the restore point thatcorresponds to the date Before you first noticed the issue.4) Click the "Next" button.5) Reboot and see if that resolves the issue.</quote>HTH
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothUnfortunatly, since we know it was vistalizator that is causing the problem, the sfc /scannow and System Restore steps, that Noel provided, will not resolve this issue.
To resolve this issue you must use vistalizator to remove the Language packs.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Thursday, June 3, 2010 5:41 PM
Thursday, June 3, 2010 5:41 PM