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    Hello,

    I have a month old laptop, I have been running the upgrades, and today it says that it is not genuine windows 7. Run the Diagnostic tool and got the following information. Thanks!

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

    Windows Product ID: 00359-OEM-8992687-00010

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {917D5CD4-3CE6-41BD-BF8C-48EAB877FFEC}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100226-1909

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Professional Edition 2003 - 119 Cryptographics Error

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{917D5CD4-3CE6-41BD-BF8C-48EAB877FFEC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2360114396-748534760-788688368</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq Presario CQ61 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20091013000000.000000+000</Date></BIOS><HWID>E1B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>119</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>3AE93ADA23A1718</Val><Hash>9Usw3Vn14RS/i+WIytMls2mRrKc=</Hash><Pid>70145-OEM-5790806-97733</Pid><PidType>6</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>847A68AD6241F1A</Val><Hash>HMFjkBVHiZf1ee9/lPbyzJrfGVU=</Hash><Pid>81602-909-6542873-68678</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800010-02-2070-7600.0000-3092009

    Installation ID: 005166357594616664907874756206401053998445988870330516

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 3Q6C9

    License Status: Licensed

    Remaining Windows rearm count: 1

    Trusted time: 5/31/2010 4:56:41 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x000000000000EF60

    Event Time Stamp: 5:31:2010 09:41

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

     

     

    HWID Data-->

    HWID Hash Current: OAAAAAEAAgABAAIAAAADAAAABAABAAEA6GHSHuAEvOx6f6r99mXWFfh+Dq843XL6+H2Sj1L5Rso=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    HPQOEM                             SLIC-MPC

      FACP                                   HPQOEM                             SLIC-MPC

      HPET                                    HPQOEM                             SLIC-MPC

      BOOT                                  HPQOEM                             SLIC-MPC

      MCFG                                 HPQOEM                             SLIC-MPC

      ASF!                                     HPQOEM                             SLIC-MPC

      SLIC                                      HPQOEM                             SLIC-MPC

      SSDT                                    PmRef                  CpuPm

     

     

     

    Monday, May 31, 2010 4:29 PM

Answers

  • Question
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    "Elena RC" wrote in message news:235afd23-0c7d-43dc-a6bb-a5e1fa6ff8d3...

    Hello,

    I have a month old laptop, I have been running the upgrades, and today it says that it is not genuine windows 7. Run the Diagnostic tool and got the following information. Thanks!

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     


    That all looks good to me apart from teh HrOffline 0x8004FE21 error
    Darin the MS moderator/owner of this forum posted this to a person with a similar error
     
    <quote>
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
     
    The above snippet of your Diagnostic Report telling me that Windows detected
    that one or more of it's protected system file(s) have been modified
    (rewritten, replaced or become corrupt) and that when Windows tried to
    repair the files, it failed for unknown reasons. These files can no longer
    be trusted because they have been modified in some way. Or in other words,
    the files are Non-Genuine.
     
    Below are things you can try to repair the files and resolve the issue:
     
    First try doing a System Scan. The scan will look for bad system files and
    will attempt to repair them, if possible.
     
    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.
     
    If that doesn't work, try repairing Windows using System Restore:
     
    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says
    "Show restore points older than 5 days", select the restore point that
    corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.
     
    </quote>
     
    HTH

    --
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Unfortunatly, since we know it was vistalizator that is causing the problem, the sfc /scannow and System Restore steps, that Noel provided, will not resolve this issue.

    To resolve this issue you must use vistalizator to remove the Language packs.

     

    Thank you,


    Darin MS
    Thursday, June 3, 2010 5:41 PM

All replies

  • Question
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    Are you using a program called Vistalizator to enable language packs? If so, revert to the original language and remove vistalizator. If this doesn't apply let us know.
    Monday, May 31, 2010 4:54 PM
  • Question
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    Please see: Non-genuine warnings occur when Multilingual User Interface (MUI) packs are installed on incorrect editions of Windows 7
    Carey Frisch
    Monday, May 31, 2010 5:14 PM
    Moderator
  • Question
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    Thank you both! Yes, I used the vistalizator to use my Portuguese bought (I am living overseas) to English. Any other ideas about how to make it work in English? Thanks!
    Monday, May 31, 2010 5:28 PM
  • Question
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    anytime upgrade to Ultimate would be the best option. Ultimate allows the use of language packs.
    Monday, May 31, 2010 5:35 PM
  • Question
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    "Elena RC" wrote in message news:235afd23-0c7d-43dc-a6bb-a5e1fa6ff8d3...

    Hello,

    I have a month old laptop, I have been running the upgrades, and today it says that it is not genuine windows 7. Run the Diagnostic tool and got the following information. Thanks!

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     


    That all looks good to me apart from teh HrOffline 0x8004FE21 error
    Darin the MS moderator/owner of this forum posted this to a person with a similar error
     
    <quote>
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
     
    The above snippet of your Diagnostic Report telling me that Windows detected
    that one or more of it's protected system file(s) have been modified
    (rewritten, replaced or become corrupt) and that when Windows tried to
    repair the files, it failed for unknown reasons. These files can no longer
    be trusted because they have been modified in some way. Or in other words,
    the files are Non-Genuine.
     
    Below are things you can try to repair the files and resolve the issue:
     
    First try doing a System Scan. The scan will look for bad system files and
    will attempt to repair them, if possible.
     
    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.
     
    If that doesn't work, try repairing Windows using System Restore:
     
    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says
    "Show restore points older than 5 days", select the restore point that
    corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.
     
    </quote>
     
    HTH

    --
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 2, 2010 12:14 PM
    Moderator
  • Question
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    "Noel D Paton" wrote in message news:c5f9f6d3-72f3-4c81-afc8-ee5d529f14ff...
     
    <lots of irrelevant drivel >
    Sorry about that - the Bridge downloaded the OP again, and I didn't realise!!
     
    Noel

    --
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 2, 2010 12:19 PM
    Moderator
  • Question
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    0
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    "Elena RC" wrote in message news:235afd23-0c7d-43dc-a6bb-a5e1fa6ff8d3...

    Hello,

    I have a month old laptop, I have been running the upgrades, and today it says that it is not genuine windows 7. Run the Diagnostic tool and got the following information. Thanks!

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     


    That all looks good to me apart from teh HrOffline 0x8004FE21 error
    Darin the MS moderator/owner of this forum posted this to a person with a similar error
     
    <quote>
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
     
    The above snippet of your Diagnostic Report telling me that Windows detected
    that one or more of it's protected system file(s) have been modified
    (rewritten, replaced or become corrupt) and that when Windows tried to
    repair the files, it failed for unknown reasons. These files can no longer
    be trusted because they have been modified in some way. Or in other words,
    the files are Non-Genuine.
     
    Below are things you can try to repair the files and resolve the issue:
     
    First try doing a System Scan. The scan will look for bad system files and
    will attempt to repair them, if possible.
     
    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.
     
    If that doesn't work, try repairing Windows using System Restore:
     
    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says
    "Show restore points older than 5 days", select the restore point that
    corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.
     
    </quote>
     
    HTH

    --
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Unfortunatly, since we know it was vistalizator that is causing the problem, the sfc /scannow and System Restore steps, that Noel provided, will not resolve this issue.

    To resolve this issue you must use vistalizator to remove the Language packs.

     

    Thank you,


    Darin MS
    Thursday, June 3, 2010 5:41 PM