Answered by:
Unable to track activities in Outlook

Question
-
Hi All,
Hopefully someone could help me with my problem. In our CRM 4.0 installation users can't track activities from Outlook, they just get a error stating their security permissions are not sufficient. But when I examine their role I can't figure out what permissions they are missing. Check out this screenshot to see the permissions.
Any help is greatly appreciated.
Thursday, September 25, 2008 10:19 AM
Answers
-
Your users need "read" privileges on Leads, Accounts and Contacts - even if the business rules dictate that they shouldn't have read privileges on all of these entities. For example, if you remove "Read" privileges on Leads from the Security Role for these users, when Outlook tries to scan the MS CRM database for a matching email address to regard the message to, it can't access the leads.
NOTE: If you don't want your users to be able to view Leads in the navigation even though you've given them read privileges on this entity, you can edit the sitemap and either totally remove the links for Leads or restrict it using a privilege tag in the sitemap such as the following which only makes Leads visible in the left nav if the user's security role also permits them to execute Quick Campaigns.
<
SubArea Id="nav_leads" Entity="lead" DescriptionResourceId="Lead_SubArea_Description" ><
Privilege Privilege="AllowQuickCampaign" /></
SubArea>Friday, October 3, 2008 5:35 PMModerator
All replies
-
Anyone?
Monday, September 29, 2008 8:54 AM -
Hi,
I'm facing the same problem.
Does anybody know how can i fix it?
Thanks in advance
Friday, October 3, 2008 11:56 AM -
Your users need "read" privileges on Leads, Accounts and Contacts - even if the business rules dictate that they shouldn't have read privileges on all of these entities. For example, if you remove "Read" privileges on Leads from the Security Role for these users, when Outlook tries to scan the MS CRM database for a matching email address to regard the message to, it can't access the leads.
NOTE: If you don't want your users to be able to view Leads in the navigation even though you've given them read privileges on this entity, you can edit the sitemap and either totally remove the links for Leads or restrict it using a privilege tag in the sitemap such as the following which only makes Leads visible in the left nav if the user's security role also permits them to execute Quick Campaigns.
<
SubArea Id="nav_leads" Entity="lead" DescriptionResourceId="Lead_SubArea_Description" ><
Privilege Privilege="AllowQuickCampaign" /></
SubArea>Friday, October 3, 2008 5:35 PMModerator -
Hi,
Users in my case have full privileges on the Leads, Accounts and Contacts but sometimes they get this error, other times they don't.
Why does this happen?
Thursday, October 9, 2008 12:12 PM -
Hi I think i figured it out. The user needs privileges for the Calendar entity found under the Service Management tab.
Monday, November 24, 2008 12:04 PM -
The privilege to Calendar fixes the Track in CRM error?!
Monday, November 24, 2008 2:50 PM -
If your problem is to track appointements from Outlook, I would say yes.Monday, November 24, 2008 2:52 PM
-
Actually i'm having the error when tracking emails (but the weird thing is that sometimes it happens and sometimes not).
Any idea?
Monday, November 24, 2008 2:59 PM