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Unable to Restore files from a backup RRS feed

  • Question

  •  

    I am trying to restore a file from backup and keep running into the same problem.  I can view the backup file via the mounted drive, but when I try to copy the file, the mount disappears after about 30 seconds.  I am running PP1 released version.

     

    Any Ideas?

    Friday, August 22, 2008 5:33 PM

Answers

  •  brianmcp wrote:

     

    Lara-

     

    I tried every backup from when I installed PP1 and had the same problem.  Backups prior to PP1 just hang at 86%.

    I also tried a couple from my XP box and had the same problem.

    I do not have a spare drive that I can use at the moment.

     

    Hi,

     

    Please file a bug for us on Connect.  

     

    If this is an x86 client, please use the toolkit to collect client and server CABs.

     

    If the client is an x64, the toolkit will not work.  Please pull the logs from the following locations:

     

    XP machine:
    %SystemDrive%\Documents and Settings\All Users\Application Data\Microsoft\Windows Home Server\logs

     

    Vista machine:
    %SystemDrive%\ProgramData\Microsoft\Windows Home Server\logs

     

    Server logs:         
    %SystemDrive%\Documents and Settings\All Users\Application Data\Microsoft\Windows Home Server\logs

     

    Please be sure to include all the information you've mentioned here in this thread (it fails from all clients XP and Vista and that you cannot open any backups)

     

    Thank you

    Lara Jones [MS]

    Friday, August 22, 2008 9:22 PM
    Moderator

All replies

  •  brianmcp wrote:

     

    I am trying to restore a file from backup and keep running into the same problem.  I can view the backup file via the mounted drive, but when I try to copy the file, the mount disappears after about 30 seconds.  I am running PP1 released version.

     

    Any Ideas?

     

    Hi,

     

    When you say the mount disappears after 30 seconds, I assume you mean from explorer? Is the mount also gone if you check via cmd line?

     

    Also, can you pull the backup log from the following location:

     

    Vista machine:
    %SystemDrive%\ProgramData\Microsoft\Windows Home Server\logs

     

    The latest log should give us an idea of what is happening.

     

    Thank you

    Lara Jones [MS]

    Friday, August 22, 2008 5:52 PM
    Moderator
  •  

    Lara-

     

    Yes, the mount disappears from Explorer and command line.

     

    Here is the end snippet of the mountbackup log;

     

    [8/22/2008 11:52:55 AM 1eb0] WARNING: Error decrypting message (80090330)

    [8/22/2008 11:52:55 AM 1eb0] Breaking TLS sesssion...

    [8/22/2008 11:52:55 AM 1eb0] Read 0 bytes, hr=80090330

    [8/22/2008 11:52:55 AM 1eb0] Got an invalid op back(0), failing.

    [8/22/2008 11:52:55 AM 1eb0] RestoreHelper::T_ClusterThread - an error occurred (59), closing up the driver

    [8/22/2008 11:52:55 AM 1eb0] MountedRestoreHelper::UnMount() - Success with IOCTL_BACKUPREADER_DELETE_VOLUME IOCTL

    [8/22/2008 11:52:55 AM 128] Exiting thread...

    [8/22/2008 11:56:32 AM 1d48] Calling m_Restore.UnMountDrive

    [8/22/2008 11:56:32 AM 1d48] m_Restore.UnMountDrive returned

    Friday, August 22, 2008 7:16 PM
  • Hi,

    Is this a Vista computer, if so, It could be a permissions issue, can you try from another Client? 

     

    Colin

     

    Friday, August 22, 2008 7:37 PM
    Moderator
  •  

    Colin-

     

    Yes, This is a Vista PC.  I tried it from an XP machine and it had the same problem.

     

    -Brian

    Friday, August 22, 2008 7:50 PM
  •  brianmcp wrote:

     

    Lara-

     

    Yes, the mount disappears from Explorer and command line.

     

    Here is the end snippet of the mountbackup log;

     

    [8/22/2008 11:52:55 AM 1eb0] WARNING: Error decrypting message (80090330)

    [8/22/2008 11:52:55 AM 1eb0] Breaking TLS sesssion...

    [8/22/2008 11:52:55 AM 1eb0] Read 0 bytes, hr=80090330

    [8/22/2008 11:52:55 AM 1eb0] Got an invalid op back(0), failing.

    [8/22/2008 11:52:55 AM 1eb0] RestoreHelper::T_ClusterThread - an error occurred (59), closing up the driver

    [8/22/2008 11:52:55 AM 1eb0] MountedRestoreHelper::UnMount() - Success with IOCTL_BACKUPREADER_DELETE_VOLUME IOCTL

    [8/22/2008 11:52:55 AM 128] Exiting thread...

    [8/22/2008 11:56:32 AM 1d48] Calling m_Restore.UnMountDrive

    [8/22/2008 11:56:32 AM 1d48] m_Restore.UnMountDrive returned

     

    Do all backups have this problem?

    This will help us narrow down whether or not it is this specific backup.

     

    Also, do you have a spare drive? We would like to know if you can do a full restore with this backup.

     

    Thank you

    Lara Jones [MS]

    Friday, August 22, 2008 8:07 PM
    Moderator
  •  

    Lara-

     

    I tried every backup from when I installed PP1 and had the same problem.  Backups prior to PP1 just hang at 86%.

    I also tried a couple from my XP box and had the same problem.

    I do not have a spare drive that I can use at the moment.

     

     

    Friday, August 22, 2008 8:23 PM
  •  brianmcp wrote:

     

    Lara-

     

    I tried every backup from when I installed PP1 and had the same problem.  Backups prior to PP1 just hang at 86%.

    I also tried a couple from my XP box and had the same problem.

    I do not have a spare drive that I can use at the moment.

     

    Hi,

     

    Please file a bug for us on Connect.  

     

    If this is an x86 client, please use the toolkit to collect client and server CABs.

     

    If the client is an x64, the toolkit will not work.  Please pull the logs from the following locations:

     

    XP machine:
    %SystemDrive%\Documents and Settings\All Users\Application Data\Microsoft\Windows Home Server\logs

     

    Vista machine:
    %SystemDrive%\ProgramData\Microsoft\Windows Home Server\logs

     

    Server logs:         
    %SystemDrive%\Documents and Settings\All Users\Application Data\Microsoft\Windows Home Server\logs

     

    Please be sure to include all the information you've mentioned here in this thread (it fails from all clients XP and Vista and that you cannot open any backups)

     

    Thank you

    Lara Jones [MS]

    Friday, August 22, 2008 9:22 PM
    Moderator