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product key RRS feed

  • Question

  • hi.......I HAV PURCHASED A compaq notebook......got a product key also at the back of my laptop but unable.....to access it!! the  key is found to be wrong!!  M SHOCKED!! wat cud be the reason??

     

    please help me!!

     

    Tuesday, July 8, 2008 3:38 PM

Answers

  • neeti2,

     

    Please be more specific about not being able to access the product key off of the notebook.  Microsoft product keys on the machine are used for installing the Windows operating system.  Are you running Windows XP? or Windows Vista?

     

    As Carey had mentioned,  you can look to see if you have a trial version of Office installed, as is the case with many Windows Vista machines that come with a trial version of ex. Student and Home for Office trial version.  During the trial version and at the conclusion of the trial, you should be receiving prompts to convert the office product with a perpetual product key and it will guide you for purchasing the full version provided that you have an internet connection.

     

    You may have the recovery cd's for the Windows operating system that usually comes along with the purchase of a laptop.  If not, you can also call Compaq/HP at the following website/phone number for further assistance on purchasing the media or contact Microsoft as well.

     

    http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1

    800-474-6836

     

     

    Thank you for visiting the Office Genuine Advantage forum,

     

    Lori MS

    Tuesday, July 8, 2008 8:44 PM

All replies

  • Computer manufacturers often install a trial version of Microsoft Office.  If you are getting a prompt to type in a Product Key when opening a Microsoft Office program, it is likely the trial period is over and you'll need to purchase a license (product key) for Microsoft Office.

     

    The product key affixed to your computer is for Windows Vista (the operating system) and not for Microsoft Office.  Please review the following:


    How to determine whether you have a trial edition of a 2007 Office suite or program installed:

    http://support.microsoft.com/kb/927920/en-us

     

    How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version:

    http://support.microsoft.com/kb/927756/en-us

     

    How to buy the 2007 Microsoft Office suites:

    http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1

     

    Tuesday, July 8, 2008 5:12 PM
  • neeti2,

     

    Please be more specific about not being able to access the product key off of the notebook.  Microsoft product keys on the machine are used for installing the Windows operating system.  Are you running Windows XP? or Windows Vista?

     

    As Carey had mentioned,  you can look to see if you have a trial version of Office installed, as is the case with many Windows Vista machines that come with a trial version of ex. Student and Home for Office trial version.  During the trial version and at the conclusion of the trial, you should be receiving prompts to convert the office product with a perpetual product key and it will guide you for purchasing the full version provided that you have an internet connection.

     

    You may have the recovery cd's for the Windows operating system that usually comes along with the purchase of a laptop.  If not, you can also call Compaq/HP at the following website/phone number for further assistance on purchasing the media or contact Microsoft as well.

     

    http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1

    800-474-6836

     

     

    Thank you for visiting the Office Genuine Advantage forum,

     

    Lori MS

    Tuesday, July 8, 2008 8:44 PM
  • That happened to me too

    Friday, October 15, 2010 12:43 PM