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"You may be a victim of software counterfeiting" popup nightly RRS feed

  • Question

  • Every night at about 11 p.m., Vista tells me I may be a victim of software counterfeiting.  To use all Microsoft windows features, etc etc, I'm supposed to click this link, which tells me my copy of windows did not pass validation.  If I reboot my computer and re-visit microsoft.com/genuine, I'll pass validation.. until the next evening at 11 o'clock.

    This is very, very frustrating.

    Here's a dump from dxdiag, tell me what else you need:

    ------------------
    System Information
    ------------------
    Time of this report: 9/8/2009, 23:50:45
           Machine name: BLUEONBLACK
       Operating System: Windows Vista™ Ultimate (6.0, Build 6002) Service Pack 2 (6002.lh_sp2rtm.090410-1830)
               Language: English (Regional Setting: English)
    System Manufacturer: System manufacturer
           System Model: System Product Name
                   BIOS: Phoenix - AwardBIOS v6.00PG
              Processor: AMD Phenom(tm) 9550 Quad-Core Processor (4 CPUs), ~2.2GHz
                 Memory: 12286MB RAM
              Page File: 2194MB used, 22309MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 10
    DX Setup Parameters: Not found
         DxDiag Version: 6.00.6001.18000 32bit Unicode

    ...

    As a side note, I bought this copy of Windows from Best Buy, so it'd better be legit or heads will roll. ;P
    Wednesday, September 9, 2009 4:52 AM

Answers

  • After several frustrating hours on the phone with MS Tech Support, I was left with instructions to reinstall Vista. 

    It seems a dependency of slui was missing, and the tech did not know of a way to reinstall the dependency in Vista.

    Thanks for trying to help.
    • Marked as answer by Darin Smith MS Tuesday, September 22, 2009 9:09 PM
    Thursday, September 10, 2009 10:57 PM

All replies

  • 1. Please download the Micrsoft Genuine advantage diagnostic tool from following link

    http://go.microsoft.com/fwlink/?linkid=52012.

    2. Run the tool

    3. Click on the contiue button

    4. Click on the "COPY" button and post the result.

    Thanks

    Wednesday, September 9, 2009 9:55 AM
  • Not the original poster, but here's mine result. I got my cd-key from MSDNAA for free and it doesn't work.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-26VXF-HH8XK-74GF7
    Windows Product Key Hash: B3Lpeoyi8f8cEMuVRVemYMOS/t8=
    Windows Product ID: 89576-356-0852265-71021
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010100.1.0.006
    ID: {D1F1FCE1-C1B8-4BDD-BA7A-A094ED104C00}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D1F1FCE1-C1B8-4BDD-BA7A-A094ED104C00}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-74GF7</PKey><PID>89576-356-0852265-71021</PID><PIDType>5</PIDType><SID>S-1-5-21-3679731475-19693039-3590212966</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A300</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.90</Version><SMBIOSVersion major="2" minor="4"/><Date>20090320000000.000000+000</Date></BIOS><HWID>D1313507018400FA</HWID><UserLCID>041A</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central European Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65945</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 9de9abe2-d01d-4538-af84-4498bdbc2ba3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00142-356-085226-00-1050-6001.0000-2522009
    Installation ID: 000365995442849442687701261975524316132655099342389252
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 74GF7
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).

    HWID Data-->
    HWID Hash Current: PAAAAAIABQABAAEAAgABAAAAAwABAAEAJJTWz5y536nenS6p1FQwBnp/ntToFY3v8vTyLmoryFGsViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            TOSINV        TOSINV00
      FACP            TOSINV        TOSINV00
      HPET            TOSINV        TOSINV00
      BOOT            TOSINV        TOSINV00
      MCFG            TOSINV        TOSINV00
      ASF!            TOSINV        TOSINV00
      SLIC            TOSINV        TOSINV00
      SSDT            PmRef        CpuPm



    Wednesday, September 9, 2009 10:07 AM
  • Hello jenns,

      Your Vista is currently not Activated. (Cached Validation Code: 0xc004c4a8 = unactivated) You should be getting a pop-up from th task bar asking if you want to Activate Vista. Click it and follow the directions.

      If you are unable to Activate that way, please follow the below Activate by Phon steps:

    To Activate by Phone:

    a)    If you have access to the Start button: Click the Start button, and type slui 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

     

    b)    If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    NOTE: The important thing to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Wednesday, September 9, 2009 9:05 PM
    • Unmarked as answer by Darin Smith MS Thursday, September 10, 2009 5:33 PM
    Wednesday, September 9, 2009 9:05 PM
  • I've had this copy of Vista on this computer for years.  I haven't recently changed any hardware.  *sigh*

    When I try running slui 4, I receive the following error: 

    An error has occured
    You can try contacting Microsoft...

    0x80070424

    Description: The specified service does not exist as an installed service.

    Is there another way to contact a live rep? :(
    Wednesday, September 9, 2009 9:13 PM
  • Hello jenns,

    Do you gt the same error when you try running just "slui".  slui.exe is the file that starts the Product Activation process.


    It may also be that Vista's Licensing Store maybe corrupt or unreadable. So if starting the activation process fails, try the below steps:

    . Try the below steps to recreate the Store

     

    1) Open Internet Browser

    2) Type: %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select 'Run as Administrator'

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type: net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) You will likely be asked to reenter your Product Key and Activate.

    Thank you,
    Darin MS 

    • Proposed as answer by Darin Smith MS Thursday, September 10, 2009 5:33 PM
    Thursday, September 10, 2009 5:32 PM
  • After several frustrating hours on the phone with MS Tech Support, I was left with instructions to reinstall Vista. 

    It seems a dependency of slui was missing, and the tech did not know of a way to reinstall the dependency in Vista.

    Thanks for trying to help.
    • Marked as answer by Darin Smith MS Tuesday, September 22, 2009 9:09 PM
    Thursday, September 10, 2009 10:57 PM