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office 2016-2019 authentication issues RRS feed

  • Question

  • Hi,

    We are experiencing many issues with user trying to access there SharePoint 2013 office documents, from office 2016/2019 (installed on local computer) but not office 2013 (installed on local computer).  I am not sure what I am missing to fix this problem.

    The user will select the office document from our onprem SharePoint 2013, get the credential challenge and receive a error pop up 'sorry we couldn't open xxxx.xls or xxx.doc'.  Any thoughts would really help.  The work around is to open excel first, then browse to the SharePoint target.  My initial thoughts are that authentication settings need to be adjusted to make old and new methodologies function.

    thx pj

    • Moved by Dave PatrickMVP Wednesday, December 9, 2020 8:51 PM looking for forum
    Wednesday, December 9, 2020 8:13 PM

Answers

  • You're welcome.

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    • Marked as answer by peter-ret Thursday, December 10, 2020 12:35 PM
    Wednesday, December 9, 2020 9:05 PM

All replies

  • I'd try asking for help over here.

    office-sharepoint-server-itpro - Microsoft Q&A

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    • Proposed as answer by Guido Franzke Thursday, December 10, 2020 6:54 AM
    Wednesday, December 9, 2020 8:50 PM
  • done..

    thx

    Wednesday, December 9, 2020 9:03 PM
  • You're welcome.

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    • Marked as answer by peter-ret Thursday, December 10, 2020 12:35 PM
    Wednesday, December 9, 2020 9:05 PM