Cannot create folder. Cannot create or navigate to subfolders. Cannot create or navigate to subfolders of your inbox when you have a non-empty Root Folder Path.

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  This is probably a common problem but I can't find an answer anywhere.

  When trying to organize Outlook 365 by creating subfolders I get this error message:  "Cannot create the Folder.  Cannot create or navigate to the folder.  You cannot create or navigate to subfolders of your inbox when you have a non-empty Root Folder Path"

  I have no idea where the "root path" is or how to clear it.  Any help would be greatly appreciated.

  • Moved by Dave PatrickMVP Saturday, October 24, 2020 1:18 PM looking for forum

  Saturday, October 24, 2020 6:58 AM