locked
Unable to access Fix It Center online using IE8 RRS feed

  • Question

  • When I try to access the fix it online center with my computer using Vista and IE8 I get the following error message:

     

    The Windows Live Network is unavailable from this site for one of the following reasons:
    • This site may be experiencing a problem
    • The site may not be a member of the Windows Live Network

    When I access the site with the same computer and Firefox, I can access the site without any problems. Similarly I can access the site with my Windows 7 computer and IE8.

    Any suggestions?

    Monday, April 19, 2010 7:06 PM

Answers

  • For another purpose, I deleted my 'Browser History' - however this time I deselected 'Preserve Favorites Website Data'; something I had not done prevously. Next time I accessed the Fix-it site, it displayed correctly and has been working properly for the last two weeks. I then did the same to my other affected computers and now they display the Fix-it site correctly.

    I shall give this a little longer before proposing this as an answer!

    • Marked as answer by valleyboy221 Tuesday, July 20, 2010 10:50 PM
    Tuesday, July 20, 2010 5:01 PM

All replies

  • Hello,

    Thanks for reporting issue.  To help you troubleshoot this issue, do you mind if I ask you to help try 2 things:

    1) Similarly try to access www.hotmail.com or other site using Live ID site (e.g. using this forum) from that same computer with IE8.

    2) On IE Menu, go to Tools->Internet Options.  On the "General" tab, click the "Delete..." button under the "Browsing History" section.  This will bring up a "Delete Browsing History" dialog box.  Select "Cookies" and "Temporary Internet Files" only, then click the "Delete" button.  See if that might resolve your problem.

    Let me know.

    Thanks a lot.

    Tuesday, April 20, 2010 12:45 AM
    Moderator
  • Hi,

    I can access all other windows live sites with my Live ID using this computer (with IE8)

    I have deleted 'cookies' and 'temporary internet files' and I still get the 'Live Network Unavailable' error message. It does not solve my problem.

    I should mention that I have the same problem when I follow the links in the downloaded Fix It Program (downloaded via Firefox).

    Regards

    Tuesday, April 20, 2010 11:44 AM
  • Hi,

    Do you mind if you may have a contact email address that I can contact you offline, so we can continue to do some troubleshooting?

    many thanks,

    Clement

     

    Wednesday, April 21, 2010 6:06 PM
    Moderator
  • Hi,

    Please advice how to contact you for troubleshooting offline - don't want to publish email address on forum.

    For further information, I have successfully accessed Fix It online on a second Windows 7 computer without any problems

    Regards

    Wednesday, April 21, 2010 8:05 PM
  • I have investigated this a bit further and find when I look at the privacy report icon at the bottom of the page, I find that cookies are blocked for the Fix It website and I can not unblock or allow these cookies.

    I have right clicked on the site in the privacy report and checked 'allow cookies from this site', I have selected 'low' on the internet options - privacy tab (allow all cookies) and I have added the Fix It site to my trusted sites. But I still can not properly access the Fix It site and the privacy report tells me that the cookies are blocked.

    Thursday, April 22, 2010 12:14 PM
  • Strange thing, yesterday I had to reinstall IE8, the first time I used IE8 I went to the Fix It online site and it worked perfectly. Some time later when I reopened IE8 and went to the Fix It site the original problem had returned.

    It's a bit extreme to have to uninstall and reinstall IE8 to make this web page work. I have to use Firefox for this site, which is a pity because I much prefer IE8.

    I should also have mentioned that I have Spyboy and Microsoft Security Essentials installed on this computer, but also they are installed on my Windows 7 computers, which can access the Fix It Site without any problems.

    Friday, April 30, 2010 4:55 PM
  • Judging by not having received responses, am I the only one experiencing this problem?

    I now find that I have this problem on my 2 other Windows 7 computers (32bit Professional and 64bit Home Premium). Also Firefox has given up; I not get exactly the same error message as detailed in the original post. When Firefox tried to access the Fix-it site, I initially kept getting a message something like "You are trying to connect a secure webpage over a non secure connection" I kept pressing 'continue' but the "you are trying...' message kept coming back until I finally got "The Windows Live Network is unavailable...."

    I started to investigate with a Microsoft Technician, who suggested starting the computer in "Safe Mode with Networking". In this mode, I could access the Fix-it Site correctly. After the Technician suggested disabling Services and Start Up Programs and re-enabling each in turn until the problem reoccurs.

    As this is time consuming and would have to be done on 3 different computers, I have decided to wait for the Fix-it site to come out of Beta and see if I still have a problem.

    Thursday, May 20, 2010 5:09 PM
  • I have run into the same problem using IE8 and Win 7. FF works.
    Seymour
    Monday, June 28, 2010 3:07 PM
  • For another purpose, I deleted my 'Browser History' - however this time I deselected 'Preserve Favorites Website Data'; something I had not done prevously. Next time I accessed the Fix-it site, it displayed correctly and has been working properly for the last two weeks. I then did the same to my other affected computers and now they display the Fix-it site correctly.

    I shall give this a little longer before proposing this as an answer!

    • Marked as answer by valleyboy221 Tuesday, July 20, 2010 10:50 PM
    Tuesday, July 20, 2010 5:01 PM
  • I tried what you suggested to no avail.
    Seymour
    Tuesday, July 20, 2010 6:01 PM
  • What worked for me was:

    Deselect 'Preserve Favorites Website Data"

    Select 'Temporary Internet Files'; Select 'Cookies'; Select 'History'

    This will ensure that the contents of all four items are deleted; which seems to have solved the problem for me.

    • Proposed as answer by sunriseccscc Tuesday, July 20, 2010 10:56 PM
    Tuesday, July 20, 2010 6:18 PM
  • The only thing I didn't empty was Cookies and I do not want to have to recreate the ones with banking etc. In the other topic, I did ask specifically which specific cookies I should delete - no answer was given
    Seymour
    Tuesday, July 20, 2010 6:30 PM
  • Before deleting my cookies, I made a backup. Using IE8, Go to Favorites >Add to Favorites >Import and Export >Export to a File > Select Cookies. You will be able to save your cookies to a file and will then be able to import your cookies at a later date (although I did not re-import my cookies, as they could have been the cause of my problem)
    Tuesday, July 20, 2010 7:04 PM
  • Thank you - clearing the cookies solved it. I'll re-enter the missing info.
    Seymour
    Tuesday, July 20, 2010 7:45 PM
  • You should add that Cookies should be deleted too. This was not clear in your first answer.
    Seymour
    Tuesday, July 20, 2010 10:56 PM