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Error code 0XC00F050 - opened online support ticket with no response SRX1115429201ID RRS feed

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    On October 26th, Windows update had a critical update for Vista to SP2, which I installed, but it failed and automatically rolled back to the previous version.

     

    However, when I log on, I now receive a screen prompting me to activate windows.  When I enter my product key from my license, I receive an error code 0XC00F050 stating my product key is invalid. I accessed KB 950756 to try to resolve this issue; however, I cannot get access to the Start button to get to the Computer System Properties to try the resolution as described in the article.  I am only able to access the screen that is prompting me to buy a key or re-enter my key, which I have tried several times. 

     

    My product key is valid and I purchased this system with the OS installed legitimately, I’m very upset that this has occurred as a result of a Microsoft update to a Microsoft product.  I would appreciate a response and assistance.

    I ran the WGA tool and this is the output I received:

    Diagnostic Report (1.9.0011.0): ----------------------------------------- WGA Data--> Validation Status: Invalid License Validation Code: 50 Cached Validation Code: 0xc004c4a8 Windows Product Key: *****-*****-9364X-37XGX-24W6P Windows Product Key Hash: aA067NOL80NWIZ94L6hWVdZMoIo= Windows Product ID: 89580-OEM-7332132-00141 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.0.6001.2.00010100.1.0.001 ID: {526D2479-7453-4812-90E3-3BA1642D7D9C}(3) Is Admin: Yes TestCab: 0x0 WGA Version: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows Vista (TM) Ultimate Architecture: 0x00000000 Build lab: 6001.vistasp1_gdr.090805-0102 TTS Error: Validation Diagnostic: Resolution Status: N/A WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: 6.0.6002.16398 WGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: 2.0.48.0 OGAExec.exe Signed By: Microsoft OGAAddin.dll Signed By: Microsoft OGA Data--> Office Status: 100 Genuine 2007 Microsoft Office system - 100 Genuine OGA Version: Registered, 2.0.48.0 Signed By: Microsoft Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE; Win32) Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: {526D2479-7453-4812-90E3-3BA1642D7D9C}1.9.0011.06.0.6001.2.00010100.1.0.001x32*****-*****-*****-*****-24W6P89580-OEM-7332132-001412S-1-5-21-3502624550-1526116490-2453556796Dell Inc.Dell XPS420 Dell Inc.A0220071112000000.000000+000EC313507018400FA04090409Central Standard Time(GMT-06:00)03DELL B9K 1001002007 Microsoft Office system125F3265165B5DDAEoGqGOy+or70OMZXcNHV7dThmZ4g=89451-OEM-6672795-159064 Spsys.log Content: 0x80070002 Licensing Data--> C:\Windows\system32\slmgr.vbs(1648, 9) (null): 0xC004E017 HWID Data--> HWID Hash Current: PgAAAAIABAABAAEAAQAEAAAAAwABAAEAJJTuR5A3uwBEtfb5ZP6I/bhMFNby9Kwd7BYqF8t6pa+wcaxWzDE= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20000 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC DELL B9K FACP DELL B9K HPET DELL B9K BOOT DELL B9K MCFG DELL B9K SSDT DELL st_ex OSFR DELL B9K SLIC DELL B9K Operating System: Windows Vista



    Thursday, November 5, 2009 12:56 AM

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    Hello rhoffy66,

      If you click the Buy a New Key option, does a Internet Browser open? (Please do not actually buy a new Key. That is not required to fix this issue)

     If clicking the option does open a browser, use it to complete the below steps which will restore Vista's Licensing Store:


    1) Open an Internet Browser

    2) Type: %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type: net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) You will likely be asked to enter a Product Key and Activate. Use the Key found on the sticker on the side or bottom of the computer.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Thursday, November 5, 2009 9:18 PM
    Thursday, November 5, 2009 9:12 PM

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    Hello rhoffy66,

      If you click the Buy a New Key option, does a Internet Browser open? (Please do not actually buy a new Key. That is not required to fix this issue)

     If clicking the option does open a browser, use it to complete the below steps which will restore Vista's Licensing Store:


    1) Open an Internet Browser

    2) Type: %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type: net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) You will likely be asked to enter a Product Key and Activate. Use the Key found on the sticker on the side or bottom of the computer.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Thursday, November 5, 2009 9:18 PM
    Thursday, November 5, 2009 9:12 PM
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    Hi Darin,

    This procedure worked perfectly!  Thank you.

    Kind regards,
    Rhoffy66
    Thursday, November 5, 2009 11:51 PM