Hi brillion,
According to your description, it seems you have some problems about Skype in Salesforce. As you know, Skype is different from Skype for Business, and our forum focus on the problems about Skype for Business.
For you issue, I suggest you could get help from your provider, such as Salesforce. In addition, about Skype issue, you could get help from the
Microsoft Answers forum.
Best Regards,
Evan Jiang
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