Hi,
I have a problem wiht the normalization of an outside phone call that comes in and it's missed. The call shows in the Recent Contacts and in the e-mail as
+dddddddddd
We need a 9 in order to dial out so I created a normalization rule in the Company_Phone_Number_Normalization_Rules.txt file
#
# +dddddddddd
#
(\+)?(9)?(1)?([\s\-.])?(\d\d\d\d\d\d\d\d\d\d)
+91$5
But even thought this rule is there and it passes the test the calls that come in from the outside do not get normalized in the recent contacts or in the e-mails sent by Unified Messaging.
Does anyone has a solution for this problem?
Thanks
Judy