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Windows 7 Build 7601 This copy of windows is not genuine HELP PLEASE ASAP! RRS feed

  • Question

  • My laptop has been in Test Mode build 7601 forever until recently. I tried to update windows and it failed and all heck broke loose. Said I had a counterfeit copy or something. I ordered my laptop through Dell and it came with windows 7. I then at a later date purchased Professional at a very cheap rate through my school. Someone in my class put Visio and like office pro 2010 I believe on my laptop for an INFO class. I've had it for a while but I got a feeling this wasn't a legit copy or something cause I don't know what else could have caused such an issue unless it was corrupt. Long story short I have uninstalled them and restored my laptop to a previous session to where my updates were working but I quickly got back into this issue. If someone could help me fix this issue I will be thankful. Also I have my COA for my original Windows 7 but I cant find my Anytime Upgrade product key. I downloaded magicjellybean? It gave me a key of some sort but I want to be reassured it will work before restoring something. Also will I lose all my data if some type of restore has to be done? Here is my diagnosis info. ->>

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-4Q3RF-XD32B-97RFQ
    Windows Product Key Hash: 0shsUZF6y8hSowPAsikChOoNKt0=
    Windows Product ID: 00371-153-7270165-85003
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {42D9059C-92A1-4576-93DF-DCDBE6E64B49}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.111118-2330
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{42D9059C-92A1-4576-93DF-DCDBE6E64B49}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-97RFQ</PKey><PID>00371-153-7270165-85003</PID><PIDType>5</PIDType><SID>S-1-5-21-3120442743-2080413483-1504103030</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 1645</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="6"/><Date>20110401000000.000000+000</Date></BIOS><HWID>90E73607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: PASS
    Event Time Stamp: 3:7:2012 17:05
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: SAAAAAIABQABAAEAAQAHAAAABAABAAEAln08dxU/NCiIgko0LKwQc3ymCqT4dHf2Yj1QrtQjphiojRKp0gxkTvhZqNOw1nZW

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      SLIC            DELL          QA09   
      OSFR            DELL          DELL    
      SSDT            PmRef        CpuPm

    Tuesday, April 10, 2012 2:03 AM

Answers

  • Well, if you don't have your Windows 7 Professional product key, you'll need to backup your personal files to external media and then perform a Windows 7 PC Restore to return to your original Dell installed Windows 7 Home Premium operating system.

    Carey Frisch

    Tuesday, April 10, 2012 3:29 AM
    Moderator

All replies

  • How did you install Professional?  Upgrade Install or Custom Install?

    If you did a clean install then the problem may be that you cannot do it that way with the Student copies.  They are upgrades.  An upgrade requires a copy of Windows already on the hard drive at the time the Upgrade copy is used.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Tuesday, April 10, 2012 2:53 AM
    Answerer
    • You can reactivate your Windows 7 Prodessional installation by performing the following:

    1. Click on the Start button and in the Start Search box type in: slui.exe 3 and click on the icon that appears.

    2. Type in your Windows 7 Professional 25-character product key.

    3. Follow the instructions for phone activation (no charge).


    Carey Frisch

    Tuesday, April 10, 2012 3:02 AM
    Moderator
  • well like I said I dont have the professional key but i have the home premium one. so i guess i will just lose my professional? i did a sysscan and got windows resource protection found corrupt files and was unable to fix some of them. I also pulled up my CBS log file but have no clue what that is?
    Tuesday, April 10, 2012 3:06 AM
  • Well, if you don't have your Windows 7 Professional product key, you'll need to backup your personal files to external media and then perform a Windows 7 PC Restore to return to your original Dell installed Windows 7 Home Premium operating system.

    Carey Frisch

    Tuesday, April 10, 2012 3:29 AM
    Moderator
  • well i tried using both product keys i have and both keep showing up error code 0x8004F807
    Tuesday, April 10, 2012 3:38 AM
  • You cannot use the product keys to change the edition.  You use them when you reinstall Windows.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Tuesday, April 10, 2012 3:45 AM
    Answerer
  • ive done some more research and it looks like it could be the microsoft office 2010 and visio program that was downloaded is what has started this entire issue. so i am using microsoft fix it to see if it will allow me to completely remove these malicious programs and validate to a genuine state once and for all. i uninstalled but still showing up in program and features list and when i click uninstall they dont do anything...
    Tuesday, April 10, 2012 4:04 AM
  • You can get some advice on how to remove Office programs in the Office forums at

    http://answers.microsoft.com/en-us/office


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Tuesday, April 10, 2012 4:19 AM
    Answerer
  • ive done some more research and it looks like it could be the microsoft office 2010 and visio program that was downloaded is what has started this entire issue. so i am using microsoft fix it to see if it will allow me to completely remove these malicious programs and validate to a genuine state once and for all. i uninstalled but still showing up in program and features list and when i click uninstall they dont do anything...

      A genuine copy of Microsoft Office and/or Visio can not cause a Non-Genuine Windows issue and are not Malicious programs. 

     However, if when you say you "downloaded" these programs, you mean you downloaded Non-Genuine software from an unknown and untrusted source, then yes, the software could have been injected with any sort of malware that could cause Windows to be damaged and go into a non-genuine state. If this is the case and your issue is caused by downloading and installing non-genuine and tampered software, then just uninstalling the non-genuine (infectious) software may not be enough. (removing a poison dart from your leg does not also remove the poison already in the leg).


    Darin MS



    Tuesday, April 10, 2012 5:49 PM
  • thanks guys. I backed up my files and will just start fresh tomorrow and reload OS and Programs! thanks for the help. admin can close this or watevs!
    Wednesday, April 11, 2012 1:32 AM