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Windows 10 and firewall

    Question

  • HI,

    I have upgraded to windows 10 and bought a Epson WF3640 printer. The printer works from devices such as iPhone and iPad and the fax works but when I try to print from my HP laptop it keeps coming up with communication errors. After going back and forward with the printer company uninstalling and reinstalling their final advice is to turn off the computers firewall.

    Can you please advice if you have any other advice or if you think this is safe?

    Thanks Kim

    Friday, March 11, 2016 10:45 PM

Answers

  • Hi, mannicbk.

    It seems to me that turning off the firewall would be a last resort. Question - when you turned it off, did it help? If it did, it can be a major clue as to what is happening. If not, turn your firewall back on. Firewalls typically only get in the way if they are a third party firewall included with Anti-Virus (A/V) software and not the firewall included with Windows.

    It sounds to me like you are connecting wirelessly to the printer. Have you tried connecting to it with a USB cable instead? By connecting through a wire, it will ensure your printer driver is installed properly on your laptop and that your computer can communicate with it.

    If the printer is attached to the network, you could try connecting to it this way as well. Wireless connectivity is only one (1) of the three (3) ways you can connect to it.

    You can optionally download and reinstall the printer drivers. I bet they told you to try that already though. Note that if you download them, you may need to choose a different Operating System (OS) and choose 32-bit (x86) or 64-bit (x64) to match your system. Here:
    http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?UseCookie=yes&oid=232592&prodoid=63099060&infoType=Downloads&platform=nodetect

    If you're still having trouble, you can the PrinterForums support site (not part of Epson) for Epson printers here:
    http://www.printerforums.net/forums/epson.12/

    Another idea may be to try the HP forum for your laptop. Yes - they'll try to steer you to the printer's site (Epson) but they may some ideas about wireless issues for your particular laptop. Note that it appears a lot of other users are having trouble connecting their HP laptops to Epson printers. Maybe you can find a solution buried in all the posts here:
    http://h30434.www3.hp.com/t5/forums/searchpage/tab/message?filter=labels%2Clocation&q=epson+printer&location=category%3ANotebook

    Note that this forum is for Microsoft training and Microsoft certification and you are probably not going to find many answers here.

    Good luck!


    Best wishes, Davin Mickelson

    Saturday, March 12, 2016 8:52 AM
    Answerer