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How to search email content within a queue? RRS feed

  • Question

  • Hello All,

    My client wants to be able to search the content of emails as they come into an email queue. Is this possible? I know that for other entities like cases I can add the search field of description and this will allow for searching the email content but I don't see how to do this for regular email activities searching from within a queue.

    Can someone help me understand this?

    Thanks in advance.

    Rob


    Robert Lavigne | Sr. Solutions Architect | Kilobytes Data Solutions Inc.

    Thursday, November 28, 2013 2:01 PM

All replies

  • Hi Robert,

    You can search the Email Content using Advanced Find . Email entity also has the Description field which is searchable . If it set to non searchable make it searchable . 

    Hope this info may help you.


    Warm Regards, Suresh Kumar D

    Friday, November 29, 2013 4:57 AM