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VLK - Invalid product key RRS feed

  • Question

  • Hello,

    At the company i work, they bought 6 months ago a new pc with Vista Business.
    Because everyone works with XP, they formatted the drive and reinstalled XP Pro.
    Everything worked fine until last week. I don't know how but it seems that they installed an Xp pro with VLK.
    They don't work with VLK, only with OEM or retail. And the problem is, that this VLK has an invalid product key, that's why we can't use windows update.
    I called MS support, but they couldn't help me.

    Question: How can i resolve this problem, without reinstalling Windows Xp with OEM or retail, and call MS again for a new product key.
    We have Vista Business, so we may downgrade.

    Just in case, i did the MGADiag:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-MW847-XMF6Q-XHYXK
    Windows Product Key Hash: GIO6fVN4GXWBJ8/WZtjcGlQtG3E=
    Windows Product ID: 55679-645-7962792-23789
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {CE47C559-EAF4-4121-9D60-DA82DD35FC87}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Project Standard 2002 - 100 Genuine
    Microsoft Office Professional Editie 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CE47C559-EAF4-4121-9D60-DA82DD35FC87}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XHYXK</PKey><PID>55679-645-7962792-23789</PID><PIDType>1</PIDType><SID>S-1-5-21-823518204-2139871995-682003330</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>AcerPower FH</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-B3</Version><SMBIOSVersion major="2" minor="4"/><Date>20061124000000.000000+000</Date></BIOS><HWID>4C2637F70184E06A</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{913A0413-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Project Standard 2002</Name><Ver>10</Ver><Val>8125F365B4FAB32</Val><Hash>q8+jcFr+aUADqdTTcNp7cCMzsUg=</Hash><Pid>56219-765-9739133-16271</Pid><PidType>1</PidType></Product><Product GUID="{90110413-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Editie 2003</Name><Ver>11</Ver><Val>3E56B27EA9A1D04</Val><Hash>9lWadw3gpNU0UFbwjGa8pnrEaEI=</Hash><Pid>73967-642-8019917-57200</Pid><PidType>14</PidType></Product></Products><Applications><App Id="3A" Version="10" Result="100"/><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 


    ====
    Hopefully someone has an anwser, i don't want to reinstall Xp.

    Thanks
    MrSmit

    ====
    Sorry for the bad english, it's not my native language

    Monday, August 25, 2008 9:12 PM

Answers

  • MrSmit,

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The XP Pro product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

                There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall XP Pro before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

    Rick, MS

    • Marked as answer by RickImAPC Monday, August 25, 2008 9:49 PM
    Monday, August 25, 2008 9:24 PM

All replies

  • MrSmit,

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The XP Pro product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

                There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall XP Pro before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

    Rick, MS

    • Marked as answer by RickImAPC Monday, August 25, 2008 9:49 PM
    Monday, August 25, 2008 9:24 PM
  • MrSmit,

    Do to the nature of your scenario, it may be a good idea to present this scenario with your manager at your business.

    Best wishes,

    Rick, MS
    Monday, August 25, 2008 9:37 PM
  • Thanks Rick for the fast reply. But it's not what i was looking fore.
    Your first reply, i already read it on another post of someone.

    I know that they used an invalid key. and when i do the validation advisor, it sas that we have to buy a new xp. but we already bought an Vista business and want to downgrade this.

    Is it possible for me to resolve this problem, without reinstalling XP (OEM or Retail) and call MS for a new key.
    I know that it will work, but i don't want to reinstalling if there's another solution.

    Your second reply, in this case, i have to resolve the problem, not my manager.

    Thanks anyway,
    MrSmit

    Monday, August 25, 2008 9:51 PM
  • MrSmit,

    Thank you for visiting the Microsoft Genuine Advantage Forum.  The purpose of this forum is the support of Windows Genuine Advantage (WGA) program.  Your question is off topic as well as outside my area of knowledge. I would like to provide some information which may help.  Below is a link for vista upgrade paths. I believe you are looking for downgrade paths. This link may be able to help you gain further understanding of what is allowed and what isn't. 

    http://www.microsoft.com/australia/windows/products/windowsvista/buyorupgrade/upgradepaths.mspx

    Best Wishes,

    Rick, MS

    Monday, August 25, 2008 10:03 PM