Please look for information on how my mom got to this point?

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  If you suspect malware I'd try them over here.

  http://answers.microsoft.com/en-us/protect

   (I'd describe what you're seeing or wait until verified and post a screen capture. Not recommended to post unknown links.)

   

   

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  Regards, Dave Patrick ....
  Microsoft Certified Professional
  Microsoft MVP [Windows Server] Datacenter Management
  
  Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.
  

  
  

  • Proposed as answer by Mike Laughlin Tuesday, May 17, 2016 1:50 AM
  • Edited by Dave PatrickMVP Tuesday, May 17, 2016 1:54 AM
  • Marked as answer by Just Karl Thursday, May 26, 2016 9:16 PM

  Tuesday, May 17, 2016 1:42 AM