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Please look for information on how my mom got to this point?

Answers

  • If you suspect malware I'd try them over here.

    http://answers.microsoft.com/en-us/protect

     (I'd describe what you're seeing or wait until verified and post a screen capture. Not recommended to post unknown links.)

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.


    Tuesday, May 17, 2016 1:42 AM
    Moderator