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2003 activated & validated, but somehow not validated :,( RRS feed

  • Question

  • Hi,

     

    I have just recieved and installed my copy of Office 2007, but kept my previous version (2003) as my mother uses this at work and so it makes life easy for her!!

     

    Office 2003 was genuine and validated and has been running fine sine 2005(ish), 2007 was installed and validated fine.

     

    Now, when i go to download updates OGA says that the copy of 2003 is not validated, but the software says that it is activated!!

     

    Non of the fixes ive found have worked, so ive attached my results from MGA Diag.

     

    Cheers in anticipation!!

     

    Chris

     

     

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-R6FKP-8X2MQ-RQF3Q
    Windows Product Key Hash: pucQlDe9jY9y42CEIqz/RJSpfFw=
    Windows Product ID: 76487-OEM-2259111-61917
    Windows Product ID Type: 3
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {EE7A7C75-EA33-4BDD-8EBA-6D8C7E1850FD}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EE7A7C75-EA33-4BDD-8EBA-6D8C7E1850FD}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RQF3Q</PKey><PID>76487-OEM-2259111-61917</PID><PIDType>3</PIDType><SID>S-1-5-21-1004336348-179605362-839522115</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20050614000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>8E4836670184405B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>87E4465C6E47D00</Val><Hash>LbbVno952w7U/WqQZMv9wSiC/y0=</Hash><Pid>73931-640-0646174-57490</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>7AEE65628F6D500</Val><Hash>27qneGUSjywa2l3FMdfuip8Q+Gk=</Hash><Pid>72085-640-1250922-55968</Pid><PidType>14</PidType></Product><Product GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>8179C4A7D9D4DA2</Val><Hash>LDxCbcYEoSwoMXGyGSZq9qoDzPQ=</Hash><Pid>73931-721-3902077-57135</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>985EF15263CDECE</Val><Hash>3FQVAk+rFXqDg7qctnOiPYl9Uko=</Hash><Pid>81599-871-5214441-65132</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, September 21, 2007 3:17 AM

Answers

    • Hello Chris,

    It appears you have MS Office Professional Edition 2003 installed twice.  Please uninstall the one which has remenants of the following product key code:  X9G-3VP86-K3K6D. Restart your PC. Please revalidate office by visiting http://www.microsoft.com/genuine .  Please locate and click on "Validate Office" button in the upper right hand corner.  Please post back should you have any other problems.

     

     

    Thank you

     

    Stephen Holm, MS

    Friday, September 21, 2007 9:56 PM