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Boot error - "Windows must be reinstalled to activate" RRS feed

  • Question

  • I used my laptop late Saturday evening... Sunday morning it refused to boot.  Vista Business gets to the "Welcome" screen and then hangs and pops an error mesage box titled "Windows must be reinstalled to activate" with text prompting me to insert the Windows installation CD or DVD.  The only action button showing on this dialog is 'Close" and regardless of whether I click it or close the window the system jumps to the "Logging off..." screen and hangs there indefinitely.

    Booting in Safe Mode causes a modified version of the message which again informs me that my copy of Windows is not valid and informs me that "Windows cannot be activated in Safe Mode".

    Once after sitting on the error message screen for a little while an error box popped up that said something along the lines of "Optional content delivery not working" and then popped a browser box pointing me to the WGA site. I was thrilled with this as it gave me a chance to rerun the validation at http://www,microsoft.com/genuine which I hoped would fix the problem.  Unfortunately, it didn't - I recieved a message telling me that the site was unable to determine if my copy of Vista was genuine.  I have since done a lot of reading on the net and there are a few tricks I'd like to try but I have been unable to get this box to pop again so I can attempt to revalidate in "normal" mode as I'm not sure what I did to make it pop the first time I saw it but I have never seen it again since.

    As of this minute my laptop has been unusable for probably 30 hrs now with no end in site.  I read several posts from users having what seems to be related issues to mine and I have tried several "fixes" that were posted for different issues with Vista that seem somewhat related to mine including deleting the 'tokens.dat" file and regenerating it to no avail.  My last resort is to reinstall Vista but I do NOT want to hassle with that if at all possible.

    Thanks for any help anyone can provide...
    Monday, November 5, 2007 3:42 PM

Answers

  • Hi Scott,

     

      This is a strange issue. And even stranger is I did a internet search on the error "Windows must be reinstalled to activate" and received no results (othere then this forum). To be honest, I do not think I could effectively troubleshoot this issue on the forum.  I am unsure if this is a WGA issue, but to be on the safe side, I suggest opening a (no cost) WGA Support Request at http://go.microsoft.com/fwlink/?linkid=52029 and if they find it's not a WGA related issue, they can pass you on to Vista OS support.

     

    Sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

    Tuesday, November 6, 2007 1:00 AM

All replies

  • Additional info - when I reboot in Safe Mode the message I get is that "Windows cannot be activated in Safe Mode" and the text says that my "activation period has expired" which appears to refer to the 30-day "grace" period afforded users of unactivated Vista installations but my machine is about six months old and has been happily running Vista for all that time.


    Monday, November 5, 2007 3:50 PM
  • Here is my WGA dump:

     

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-VRCTY-3V3RH-WRMG7
    Windows Product Key Hash: l2HYuM058SkcIU57PqWaCOL7rEU=
    Windows Product ID: 89576-OEM-7332141-00054
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.000
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {C0831A36-5743-478C-ACBA-5E571BD09A1F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    Grace Flag: N/A, hr = 0x80070426
    Commit: N/A, hr = 0x80070426
    Reboot Flag: 0x0
    ThreatID(s): N/A, hr = 0x80070426
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2968-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C0831A36-5743-478C-ACBA-5E571BD09A1F}</UGUID><Version>1.7.0062.0</Version><OS>6.0.6000.2.00010100.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WRMG7</PKey><PID>89576-OEM-7332141-00054</PID><PIDType>2</PIDType><SID>S-1-5-21-843065399-861806789-3995577044</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="4"/><Date>20070402000000.000000+000</Date></BIOS><HWID>57313507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>AAE394775C74D86</Val><Hash>+ZxEtO4tt0PTaz0YMJuKO154Gww=</Hash><Pid>89388-707-4282237-65751</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    I am completely unable to access anything in Normal mode as far as being able to try the other solutions I've seen such as making sure the Licensing service is running, etc - the "Must be resintalled to activate" box with the Close button is my only option.  The only way I can get to the system files or even get on the internet on this machine is to start it in Safe Mode and then click on the link for more info about how to restart my system in normal mode and then click on the link that says "Ask someone or get more info" or something like that which opens an IE window through which I can navigate to the local file folders.

    Monday, November 5, 2007 4:08 PM
  • Hi Scott,

     

      This is a strange issue. And even stranger is I did a internet search on the error "Windows must be reinstalled to activate" and received no results (othere then this forum). To be honest, I do not think I could effectively troubleshoot this issue on the forum.  I am unsure if this is a WGA issue, but to be on the safe side, I suggest opening a (no cost) WGA Support Request at http://go.microsoft.com/fwlink/?linkid=52029 and if they find it's not a WGA related issue, they can pass you on to Vista OS support.

     

    Sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

    Tuesday, November 6, 2007 1:00 AM