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__ I recieve message that the product I bought is not genuine____ RRS feed

  • Question

  • I recive message that the microsoft word pack I bought is not genuine
    • Moved by Matthew R.- Microsoft Monday, March 1, 2010 2:47 PM WGA Issue (From:Windows Vista Security, Privacy, and User Accounts)
    • Moved by Carey FrischMVP Friday, March 5, 2010 12:43 AM Post moved to relevant forum category (From:Windows Vista Validation Issues (Windows Vista))
    Friday, February 26, 2010 7:05 AM

Answers

  • In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then If the issue is with Vista, return to this thread, if the issue is with Word, go to the Office Genuine Advantage forum and create a new thread and then “Paste” the report into a reply message in the thread.

     

    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    If the issue is with Vista, return to this thread, if the issue is with Word, go to the Office Genuine Advantage forum and create a new thread. .

    6)    Paste the Diagnostic Report into the thread.


    Thank you,
    Darin MS

    Tuesday, March 2, 2010 10:07 PM

All replies


  • http://social.microsoft.com/Forums/en-US/genuineoffice/threads

    Issues relating to Office Genuine Advantage validation of individual applications or product suites - validation, security, and browser problems.

    They will help you when you repost your question in the above Forum.


    Cheers.
    Mick Murphy - Microsoft Partner
    Friday, February 26, 2010 7:09 AM
  • I always recieve an alert on the genuine microsoft product (widow vista) that I bought
    I can not up date widows
    I can not up date my anti virus program
    Friday, February 26, 2010 7:14 AM

  • You said WORD was the problem!

    Here is the Forum link below to ask about Vista GENUINE problems:

    http://social.microsoft.com/Forums/en-US/genuinevista/threads

     

    “Issues relating to the Windows Vista Software Protection Platform - Non-Genuine dialog boxes, validation problems, or Software Licensing Services messages.”

     

    Repost your question in the above Forum.

     

     

    Cheers.


    Mick Murphy - Microsoft Partner
    Friday, February 26, 2010 7:51 AM
  • In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then If the issue is with Vista, return to this thread, if the issue is with Word, go to the Office Genuine Advantage forum and create a new thread and then “Paste” the report into a reply message in the thread.

     

    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    If the issue is with Vista, return to this thread, if the issue is with Word, go to the Office Genuine Advantage forum and create a new thread. .

    6)    Paste the Diagnostic Report into the thread.


    Thank you,
    Darin MS

    Tuesday, March 2, 2010 10:07 PM
  • No reply from original poster.

    Closing thread as Answered.

    Darin MS
    Friday, March 5, 2010 11:14 PM