Assigning Teams to Queue items

• Question

• 

  

  0

  Sign in to vote

  Hi All,

  I have a queue and when I try and click on the Route button on a Queue item I want to be able to route to a team however after I select "User/Team" the lookup view only displays User in the Look for and is disabled. Is there a way of routing a queue item to a team?

  Thanks

  Wednesday, April 20, 2016 9:25 AM