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One Care activation RRS feed

  • Question

  •  

    I had a 90 day free trial version of One Care.  I then purchased the software from Office Max and am trying to install it since my 90 day free trial expired.  No matter what I do to activate the product key it keeps taking me back to the Windows Live page.  This is getting very frustrating.  I now have a 15 free trial version reinstalled but I cannot get to activate the product key.  Please advise!
    Tuesday, January 22, 2008 1:03 AM

Answers

  • First, try deleting temporary Internet files and cookies in Internet Explorer. Close all instances of your browser. Click on subscribe in OneCare sign in and see if you can enter the product key.

    If you mean that you are being redirected to http://get.live.com make sure that your IE language matches your physical location. Since you mention OfficeMax, I assume you are in the US. IE must be set to US English or Spanish for activation to proceed without re-direction.

    If you need to reach support for help - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Tuesday, January 22, 2008 1:14 AM
    Moderator

All replies

  • First, try deleting temporary Internet files and cookies in Internet Explorer. Close all instances of your browser. Click on subscribe in OneCare sign in and see if you can enter the product key.

    If you mean that you are being redirected to http://get.live.com make sure that your IE language matches your physical location. Since you mention OfficeMax, I assume you are in the US. IE must be set to US English or Spanish for activation to proceed without re-direction.

    If you need to reach support for help - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Tuesday, January 22, 2008 1:14 AM
    Moderator
  •  

    No, I purchased the one care last March, I had nothing but issues with it on my second computer for the past 7 weeks, I finally installed DSL, as the tech asked me to do, I purchased this program last march, and all I want to do is to activate it, I do not have a 90 day free trial, I just want to activate this program, yes it has been installed and downloaded.
    Tuesday, January 22, 2008 3:14 PM
  •  Dorothy wrote:

     

    No, I purchased the one care last March, I had nothing but issues with it on my second computer for the past 7 weeks, I finally installed DSL, as the tech asked me to do, I purchased this program last march, and all I want to do is to activate it, I do not have a 90 day free trial, I just want to activate this program, yes it has been installed and downloaded.

    What happens when you activate/subscribe, Dorothy?

    If you installed and activated OneCare on another PC already, but your subscription is still active, you activate with the same LiveID following the reinstall/or install to another PC. It will be in trial mode until you activate.

    If you need help, contact support -

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Tuesday, January 22, 2008 5:11 PM
    Moderator
  • iam am currrently deployed to abu dhabi UAE. my wife bought  the program from circuit city and sent it out here. iam not getting to insert the activation code. i always get to the windows live downlaod page and when its finished it goes straight back to the windows live one care page. i select none of the dowloads on the page because i dont want any of that. what else can i do? i tried doing as stated above, is it not working because iam out of country? thanks

     

    Wednesday, January 23, 2008 8:57 PM
  •  brad.blake wrote:
    iam am currrently deployed to abu dhabi UAE. my wife bought  the program from circuit city and sent it out here. iam not getting to insert the activation code. i always get to the windows live downlaod page and when its finished it goes straight back to the windows live one care page. i select none of the dowloads on the page because i dont want any of that. what else can i do? i tried doing as stated above, is it not working because iam out of country? thanks

     

    Since OneCare is not sold in Dubai, you are being redirected to the get.live page because you cannot activate a new subscription in a country where OneCare is not sold.

    You will need to contact a trusted friend or relative in the US or country where OneCare is sold. They will need to sign in with *your* LiveID and password (create a new one at http://account.live.com) and activate OneCare at http://onecare.live.com/activate by entering your retail product key from inside the box you have. Once it has been activated online, you should be able to activate your copy in Dubai with the LiveID that they used for you. Change your LiveID password afterwards, since this LiveID is your key to the subscription.

    -steve

    Thursday, January 24, 2008 2:41 AM
    Moderator