off topic - Unable to change account settings in Windows Live RRS feed

  • General discussion

  • I recently installed the Family Safety sotware on my Son's PC (XP Home SP3) where I am an aministrator user. I signed in to windows live and tried to add his existing Live account as a 'child' to mine.

    I got an error message saying I needed to change his account settings to do this but when I login to his account I have been unable to get these to load at all. I get the same problem when I try to amend my own Live acccount also. Can anybody offer any pearls of wisdom?

    Saturday, November 1, 2008 10:34 AM

All replies

  • You're off topic for this forum, which is dedicated to Windows Live OneCare.


    Support for Windows Live OneCare Family Safety and other Windows Live programs and services:

    Go to http://support.live.com and sign in with a LiveID

    Click on the Windows Live service or product you need help with.

    If you are not presented with an email support form, but are instead redirected to help.live.com for that service/product, in the page that opens from http://help.live.com select any topic on the left hand side or search for a question in the search box.

    The results of your search or the clicked topic appears in the right hand frame, along with a tiny link in the lower right hand corner – “Get more help.”

    Click that tiny link and you will get to a page with a link “Contact support”

    Click that link and you will be presented with the email support form to fill out. Provide as much detail as possible and you should get a response from support within 24 hours.

    Help topics at http://help.live.com

    Support for MSN or paid Hotmail Plus - http://support.msn.com




    Tuesday, November 4, 2008 6:56 PM