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'Track In CRM' speed issues - sometimes taking 45 seconds RRS feed

  • Question

  • We have CRM 4.0 Server with SQL2008, everything running Rollup 12.

    Some users are experiencing large delays when tracking and sending (or replying to tracked) emails - sometimes up to 45 seconds.

    Normally, (after checking the CRM Server Event logs for possible issues) I would point to the Exchange server as being the probable cause of delays. However, the delays only seems to affect some users.


    Could this be down to the type of emails they are tracking and sending? (eg long emails with attachments should take longer than straightforward text emails?).

    All our CRM Users have similar permissions and profile settings.

    How would I troubleshoot this issue?

    Any advice appreciated as I am stumped and searching the CRM newsgroup/web hasn't provided any illumination.

    Wednesday, September 8, 2010 1:56 PM

Answers

  • Hey Ed.

     

    I found these links that might get you going in the right direction:

    http://blogs.msdn.com/b/crm/archive/2008/11/20/asp-net-2-0-50727-0-warning-event-id-1309-due-to-request-time-out.aspx - might allow more time for attachments

    http://social.microsoft.com/Forums/en-US/crmdeployment/thread/da18e21a-20ff-4495-bfd0-68dae624a509

    http://social.microsoft.com/Forums/en-US/crm/thread/2ba11411-19d4-40ef-af7d-dddd9b66a363/ - see Don Chang's answer

    http://edwardsdnadynamicscrm.spaces.live.com/blog/cns!D5F22FDCDD6519D5!498.entry - Post by Donna Edwards --> might be additional info in the error message like Donna found

     

    Thanks,
    Robert

    Engage, Incorporated
    Put IT in High Gear – Engage

    An SBA-Certified HUBZone Firm

    Thursday, September 9, 2010 12:39 PM

All replies

  • Hi,

    First of all I recommend you to try to identify the pattern. I mean, if it happens while using Outlook / Outlook offline / in the office / out of the office / with any emails or only with emails which have attachments, etc.

    By the way, are you using E-mail router too?

    Then, I would recommend to take a look at this post which talks about Bandwidth testing using Microsoft Dynamics CRM Performance Toolkit. You can see more info and download Performance Toolkit from here.

    Hope it helps,

    PP [twitter.com/pabloperalta]

    Wednesday, September 8, 2010 3:19 PM
  • Hello,

    We would need some more information on your end users and network.  Are your users in the same office? different locations? hardware, Office versions, OS or your users?  is it the same for everyone?

    Tracking emails with large attachments in our experience does take longer than a plain text email.

    When we have experienced this with our clients, CRM is sensitive enough to show that there was an issue with either the client's pc or with local routing / AD / DNS and not with CRM.  Other apps are ok with some delays or transmission errors while CRM will let you know right away and everytime.

     

    Thanks,
    Robert

    Engage, Incorporated
    Put IT in High Gear – Engage

    An SBA-Certified HUBZone Firm

    Wednesday, September 8, 2010 4:32 PM
  • Our environment is as follows:

    - CRM 4.0 Server / SQL2008 Server, everything running Rollup 12. All clients should be running Rollup 12 too.
    - Email Router is used
    - Two sites connected via a vpn link
    - Office versions are 2007 & 2010

    This issue seems to have emerged over the last week.

    As you would expect, Users from the 'remote' office have a slower connection to CRM.
    However, ALL users that 'Set Regarding' in MSCRM for Outlook Client are experiencing significant delays - sometimes up to 2 minutes regardless of attachments.


    The CRM Server Event Viewer shows a number of errors of the type:
    #61346 - An error occurred while checking for outgoing e-mail messages to process for SMTP: http://server:5555/org. System.Web.Services.Protocols.SoapException: Server was unable to process request.

    I am not sure if these errors are related (there are a few of these errors each day), whereas users will send Tracked/Set regarding email all the time.

    - I will use the performance toolkit suggested by Pablo, but the email delays are happening consistently for all users regardless of location, the time they are using the CRM system etc and apparently started about a week ago.

    - what should I look for in error logs/event viewer on the CRM/SQL server to diagnose this issue?

    -Our email router 'just works', we haven't had major issues recently - so any hints on resolving this would be great!

    Thanks for your help,
    Ed

     

     

     

     


     

     

    Thursday, September 9, 2010 9:34 AM
  • Hey Ed.

     

    I found these links that might get you going in the right direction:

    http://blogs.msdn.com/b/crm/archive/2008/11/20/asp-net-2-0-50727-0-warning-event-id-1309-due-to-request-time-out.aspx - might allow more time for attachments

    http://social.microsoft.com/Forums/en-US/crmdeployment/thread/da18e21a-20ff-4495-bfd0-68dae624a509

    http://social.microsoft.com/Forums/en-US/crm/thread/2ba11411-19d4-40ef-af7d-dddd9b66a363/ - see Don Chang's answer

    http://edwardsdnadynamicscrm.spaces.live.com/blog/cns!D5F22FDCDD6519D5!498.entry - Post by Donna Edwards --> might be additional info in the error message like Donna found

     

    Thanks,
    Robert

    Engage, Incorporated
    Put IT in High Gear – Engage

    An SBA-Certified HUBZone Firm

    Thursday, September 9, 2010 12:39 PM
  • I have amended the .config files as per  your 3rd link (Don Chang)

    - I didn't have the Microsoft.Crm.Tools.EmailAgent.exe.config file so created it and modified it and the Microsoft.Crm.Tools.Email.Management.config and restarted email service as per Don Chang's instructions

    (I checked the info in the other links - these were either already configured/working on our CRM system)

    I will see if this mitigates or resolves the issue and feedback.


    Thanks,

    Ed

    Friday, September 10, 2010 8:57 AM
  • let us know how you do.

     

    Thanks,
    Robert

    Engage, Incorporated
    Put IT in High Gear – Engage

    An SBA-Certified HUBZone Firm

    Monday, September 13, 2010 1:32 AM