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my windows suddenly says it is not a genuine copy RRS feed

  • Question

  • this is the original machine I bought direct from office depot a few years ago. windows is valid. the only change is that I had to replace the mother board. I bought the replacement directly from HP and office depot replaced it for me. right after that I had to valid my office products and did so without any problems. but this message just popped up a day or two ago. I have read some of the posts and do not understand what they want me to do.
    Monday, July 18, 2016 11:30 PM

Answers

  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool

    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

     Once saved, run the tool.

    Click on the Continue button, which will produce the report.

     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.x

      - in your own thread, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, July 26, 2016 2:47 PM
    Moderator

All replies

  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool

    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

     Once saved, run the tool.

    Click on the Continue button, which will produce the report.

     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.x

      - in your own thread, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, July 26, 2016 2:47 PM
    Moderator
  • To activate Windows by phone

    1. Click Start, click All Programs and then click Activate Windows.
    2. In Windows Product Activation, select Yes, I want to telephone a customer service representative to activate Windows.
    3. After you select the appropriate location, you are provided with a telephone number and an installation ID that you can give to the customer service representative to complete the activation process.

    Carey Frisch

    Monday, August 1, 2016 6:44 AM
    Moderator